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Canon imageCLASS MF3110 Basic Manual

Canon imageclass mf3110: basic guide.

 
imageCLASS
MF3110
Basic Guide
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Summary of Contents

  • Page 1

    imageCLASS MF3110 Basic Guide...

  • Page 2

    Printing and Scanning Instructions Troubleshooting Model Name • F146600 (imageCLASS MF3110) The machine illustration on the cover may differ slightly from your machine. To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).

  • Page 3

    Includes the specifications of this machine and the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.

  • Page 4: Table Of Contents

    Contents Preface ............viii How to Use This Manual .

  • Page 5: Table Of Contents

    Loading Paper in the Cassette........2-4 Loading Paper in the Multi-Purpose Feeder .

  • Page 6: Table Of Contents

    The Clean Earth Campaign ........8-7 THE CANON CARTRIDGE RECYCLING PROGRAM ....8-7 U.S.A.

  • Page 7: Table Of Contents

    Chapter 10 Machine Settings Accessing the Machine Settings ........10-1 Menu Descriptions .

  • Page 8

    Thank you for purchasing the Canon imageCLASS MF3110. Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

  • Page 9

    Messages Displayed in the LCD The following are a few examples of how messages in the LCD are expressed in this manual. The messages are indicated within angle brackets. If <MEMORY FULL> is displayed, the machine cannot scan the documents. <2ON1>...

  • Page 10

    Do not make any changes or modifications to the equipment unless otherwise specified in this manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600...

  • Page 11

    IMPORTANT This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Laser Safety This product complies with 21 CFR Chapter 1 Subchapter J as a Class I laser product under the U.S.

  • Page 12

    Disclaimers The information in this manual is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.

  • Page 13

    Legal Limitations on the Usage of Your Product and the Use of Images Using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civil liability. A non-exhaustive list of these documents is set forth below.

  • Page 14

    If these items are dropped or spilled inside the machine, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 15

    Do not install the machine in the following locations: - A damp or dusty location - A location near water faucets or water - A location exposed to direct sunlight - A location subject to high temperatures - A location near open flames - A location near devices that contain magnets or generate magnetic fields, such as speakers Avoid poorly ventilated locations.

  • Page 16

    If the machine makes strange noises, or gives off smoke, heat, or strange smells, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center. Continued use of the machine in this condition may result in a fire or electrical shock.

  • Page 17

    If these items are dropped or spilled inside the machine, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 18

    There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

  • Page 19

    Consumables WARNING Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. Do not store toner cartridges or copy paper in places exposed to open flames, as this may cause the toner or paper to ignite, resulting in burns or a fire.

  • Page 21: Customer Support, For Canadian Users

    If you encounter a problem with the machine's operation, try to solve it by using the information in Chapter 9, "Troubleshooting." If you cannot solve the problem or if you think your machine needs servicing, contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.

  • Page 22: Main Components Of The Machine

    Main Components of the Machine This section describes the main components of the machine. Front View a Platen glass cover Open it when you place documents on the platen glass for copying or scanning. b Platen glass Place documents. c Operation panel Controls the machine.

  • Page 23

    Rear View a USB port Connect the USB (Universal Serial Bus) cable. b Face up cover Open it when you output paper face up, or remove jammed paper. c Power socket Connect the power cord. d Extension cover Protects paper supply in the cassette from dirt and dust.

  • Page 24: Operation Panel

    Operation Panel a COPY key Switches the standby display to the Copy mode. b SCAN key Switches the standby display to the Scan mode. c Enlarge/Reduce key Sets an enlargement or reduction ratio of the copy. d Exposure key Adjusts the copy exposure. e Alarm indicator Flashes red when the machine has a problem such as a paper jam.

  • Page 25: Standby Display

    Standby Display The standby display differs depending on which mode is selected. The standby display in the Copy or Scan mode is as follows: Copy Mode Copy ratio Exposure Scan Mode NOTE When the machine is plugged in, the LCD displays <INITIALIZING...> for a while, then the standby display appears.

  • Page 26: Energy Saver Mode, Setting The Energy Saver Mode Manually

    Energy Saver Mode This machine provides an energy saver function. When no operations are performed for about 5 minutes, the machine automatically enters the energy saver mode. NOTE The time until the machine enters the energy saver mode can be specified in a range of 3 minutes to 30 minutes.

  • Page 27: Restoring From The Energy Saver Mode Manually

    Restoring from the Energy Saver Mode Manually Press [Energy Saver]. The Energy Saver key goes off and the machine enters the standby mode. NOTE The machine can be restored from the energy saver mode immediately. However, it may vary according to room temperature and circumstances. Energy Saver Mode...

  • Page 28

    Energy Saver Mode...

  • Page 29: Print Media Requirements

    Print Media Requirements For high-quality copies, we recommend using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, contact Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 30

    Unacceptable Paper Do not copy on the following types of copy stock. Doing so may result in paper jams. Severely curled or wrinkled paper Transparencies designed for full-color copiers or printers Paper which has already been copied using a digital full-color copier (Do not copy on the reverse side.) Paper which has been printed on using a thermal transfer printer (Do not copy on the reverse side.)

  • Page 31: Printing Areas

    Please note that the term "printing area" represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer. Printing area (light shade): Canon recommends that you print within this area. Paper MAX.

  • Page 32: Loading Paper, Loading Paper In The Cassette

    Loading Paper This section describes how to load paper in the cassette and the multi-purpose feeder. CAUTION When loading paper, take care not to cut your hands on the edges of the paper. IMPORTANT Do not load paper from the back of the machine with the cassette in place. Doing so may damage the paper feeding assembly inside the machine.

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    Pull out the cassette completely. While holding the lock release lever on the paper guide at the rear of the cassette, slide the paper guide to the mark indicating the desired paper size. Loading Paper...

  • Page 34

    When Loading Legal Size Paper: Pull the blue tab (A) and extend the cassette (B). Set the paper guide to LTR (C). IMPORTANT If the paper guide is not adjusted correctly for the size of the paper, the quality of your printouts may be adversely affected.

  • Page 35

    While holding the lock release lever on the paper guide on either side of the cassette, slide the paper guide to the mark indicating the desired paper size. The paper guides on the sides of the cassette move together. Make sure the paper stack does not exceed the load limit mark (A) and it is loaded under the hooks (B) on the paper guides.

  • Page 36: Loading Paper In The Multi-purpose Feeder

    Specify the size and the type of the paper you load. For details on how to specify the paper size and type, see "Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Feeder)," on p. 2-11. Loading Paper in the Multi-Purpose Feeder Use the multi-purpose feeder when you want to copy or print on the different paper which is in the cassette.

  • Page 37: Loading An Envelope In The Multi-purpose Feeder

    Insert the paper square into the multi-purpose feeder with the print side up. NOTE When you load paper with a logo on, position the paper with the print side up (logo side) and insert it so that the top of the paper feeds first in the multi-purpose feeder. Specify the size and the type of the paper you load.

  • Page 38

    Slide the paper guides to fit the size of the envelope you want to load. IMPORTANT If the paper guides are not adjusted correctly for the size of the envelope, the quality of your printouts may be adversely affected. Insert the envelope square into the multi-purpose feeder with the print side up and the right edge (i.e., closer to the stamp) first.

  • Page 39: Specifying The Paper Size

    Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Feeder) Specifying the Paper Size At the factory, the paper size has already been set to <LTR>. Each time you change the paper size you load in the cassette or the multi-purpose feeder, it is necessary to specify the paper size according to the following.

  • Page 40: Specifying The Paper Type

    Specifying the Paper Type <PLAIN PAPER> is selected as the default paper type. When using paper other than plain paper, you can specify the paper type according to the following. Specifying the paper type can prevent poor copy quality, or the printout not being printed correctly.

  • Page 41: Orientation Of The Document And The Paper Loading

    Orientation of the Document and the Paper Loading When you place a document on the platen glass, the orientation of the document and the orientation of the paper in the cassette or in the multi-purpose feeder are as shown below. Paper Cassette Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Feeder)

  • Page 42: Selecting The Paper Output Area, Paper Type And Paper Output Area

    Selecting the Paper Output Area Face down paper output delivers paper with the printed side down on the output tray. Face up paper output delivers paper with the printed side up from the output area. Select the area depending on your purpose by opening or closing the face up cover.

  • Page 43: Face Down Paper Output Area

    Paper Type Paper Output Area face up Transparencies face down face up Envelopes face down Face Down Paper Output Area The paper is delivered with the printed side down on the output tray. Paper is stacked in printed order. Close the face up cover, and pull out the output tray. IMPORTANT Do not place the delivered paper back on the output tray.

  • Page 44: Face Up Paper Output Area

    Face Up Paper Output Area The paper is delivered with the printed side up from the face up paper output at the rear of the machine. This way is convenient for printing on transparencies, or envelopes which tend to curl, because the paper is delivered straight through out of the machine. Open the face up cover.

  • Page 45: Document Requirements

    Document Handling This chapter describes the types of documents you can scan or copy with this machine and how to set them on the platen glass. Document Requirements The documents you place on the platen glass for copying or scanning must meet these requirements: Plain paper Thick documents...

  • Page 46: Scanned Area Of A Document

    Scanned Area of a Document The shaded area in the illustration below shows the scanned area of a document. Make sure your document's text and graphics are within this area. MAX. " (5.5 mm) MAX. " (5.5 mm) MAX. " (3 mm) Scanning direction MAX.

  • Page 47: Placing A Document On The Platen Glass

    Placing a Document on the Platen Glass Open the platen glass cover. Place your document face down on the platen glass. Use the paper size marks on the left side of the platen glass to position a document. If your document conforms to a standard paper size (e.g., LTR or A4), align the document between the appropriate paper size marks.

  • Page 48

    The illustration below shows how to place an LTR-size document on the platen glass. Gently lower the platen glass cover. The document is now ready for scanning. Placing a Document on the Platen Glass...

  • Page 49: Before Printing

    Printing from Your Computer This chapter explains how to print the documents from your computer using the printer driver included in the CD-ROM. Before Printing Before printing, software must be installed in your computer. If not, please see the Set-Up Instructions or Chapter 1, "Installation," in the Software Guide.

  • Page 50

    Click the corresponding printer driver icon. From the [File] menu, click [Set as Default Printer] (Windows 98/ Me: [Set as Default]). Before Printing...

  • Page 51: Printing Documents

    Printing Documents The general steps for printing a document are explained below. Load paper in the cassette or the multi-purpose feeder. For details on how to load paper, see "Loading Paper," on p. 2-4. Open the document in an application. Select the command to print.

  • Page 52: Canceling Printing

    Canceling Printing Open the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. On Windows XP: Click [start] on the Windows task bar On Windows 98/Me/2000: Click [Start] on the Windows task bar Double-click the corresponding printer driver icon. Right click the print job NOTE You can also cancel a print job using [Status Monitor] on the operation panel of the machine.

  • Page 53: More Information

    More Information For detailed information on all printing features, see Chapter 2, "Printing," in the Software Guide. More Information...

  • Page 54

    More Information...

  • Page 55: Documents You Can Copy

    Copying This chapter explains how to make copies, adjust scan settings to improve the image quality, and enlarge or reduce the copy sizes. It also describes the special copy features. Documents You Can Copy For information on the types of documents you can copy, their requirements, and details on setting up documents, see Chapter 3, "Document Handling."...

  • Page 56: Making Copies

    Making Copies NOTE When making copies on LTR-size paper after having continuously copied on paper smaller than LTR-size paper, the copies may be dirty. To prevent copies from being dirty, wait about 1 minute before making copies. When making copies of a small size or heavy paper*, etc., the copy speed may be slightly slower than usual.

  • Page 57

    Press [Start]. NOTE To cancel copying, press [Stop/Reset] follow the instructions in the LCD. You can also cancel copying using [Status Monitor]. (See "Confirming and Deleting a Copy Job," on p. 7-1.) Making Copies...

  • Page 58: Setting Enlarging/reducing, Enlarging/reducing Using Preset Copy Ratios

    Setting Enlarging/Reducing You can enlarge or reduce the copy size using preset copy ratios or using custom copy ratios. Enlarging/Reducing Using Preset Copy Ratios Press [Enlarge/Reduce]. Press [ (-)] or [ (+)] to select the copy ratio You can select from the following: - 200% MAX.

  • Page 59: Enlarging/reducing Using Custom Copy Ratios

    Enlarging/Reducing Using Custom Copy Ratios Press [Enlarge/Reduce] twice. Use the numeric buttons to enter the copy ratio Z O O M 5 0 - 2 0 0 % 8 0 % You can enter the copy ratio from 50% to 200%, selectable in 1% increments. Even after entering the copy ratio, you can use [ (-)] or [ (+)] to adjust the copy ratio.

  • Page 60: Improving Copied Image, Adjusting The Image Quality (resolution), Adjusting The Exposure (density)

    Improving Copied Image Adjusting the Image Quality (Resolution) You can adjust image quality to the appropriate level best suited for a document with text or photos. Three modes are available for adjusting the image quality. Press [Image Quality]. Press [Image Quality] repeatedly until the image quality you want appears.

  • Page 61

    Adjusting Manually Press [Exposure] to select the manual mode. Press [ (-)] or [ (+)] to adjust the copy exposure For a lighter copy exposure, press [ (-)]. For a darker copy exposure, press [ (+)]. E X P O S U R E - L T D K + NOTE...

  • Page 62: Special Features, Collate Copy

    Special Features The machine has the following SPECIAL COPY features. These features allow you to sort copies in page order and create special copies easily. - Collate Copy Sorts copies in page order. - 2 on 1 Reduces two documents to fit on a single paper. - Reserve Copy Reserves the next job while the machine is printing out.

  • Page 63: On 1 Copy

    Use the numeric keys to enter the number of copies you want. You can set up to 99 copies. Press [Start]. The machine begins scanning. Place the next page of the document on the platen glass. N E X T P A G E E N D S C A N N I N G Press [Start].

  • Page 64

    Place the first page of a document on the platen glass. For details on how to place documents on the platen glass, see "Placing a Document on the Platen Glass," on p. 3-3. Press [Collate/2on1] twice. <2ON1> appears in the LCD. Use the numeric keys to enter the number of copies you want.

  • Page 65: Reserve Copy

    Reserve Copy This feature allows you to reserve the next job while the machine is printing out a current job. NOTE The machine can store up to 10 copy jobs in memory. Press [Stop/Reset] twice to return to the standby display while the machine is printing out.

  • Page 66

    5-12 Special Features...

  • Page 67: Before Scanning

    Scanning This chapter briefly explains how to scan documents into your computer using the scanner driver included in the CD-ROM. Before Scanning Before scanning, software must be installed in your computer. If not, please see "Install the software and connect the machine to your computer," in the Set-Up Instructions or Chapter 1, "Installation,"...

  • Page 68: Scanning Methods

    Scanning Methods There are two methods of scanning documents to your computer: Using a TWAIN- or WIA- (Windows XP) compliant Windows application Using [SCAN] on the operation panel of the machine This section explains how to scan using [SCAN] on the operation panel of the machine.

  • Page 69

    More Information For detailed information on all scanning features, see Chapter 3, "Scanning," in the Software Guide. More Information...

  • Page 70

    More Information...

  • Page 71: Checking The Status Of The Jobs Stored In The Machine

    System Monitor This chapter explains how to check the status of the jobs stored in the machine, and to confirm or delete them as needed. Checking the Status of the Jobs Stored in the Machine Use [Status Monitor] to confirm or delete copy and print jobs stored in the machine. When using [Status Monitor], the LCD displays the jobs in the following order.

  • Page 72: Confirming And Deleting A Print Job

    Press [ (-)] or [ (+)] to confirm the job number, and the quantity of copies. If you want to delete the copy job, press [Set]. If you decide to delete the job, press [ (-)] for <YES>. NOTE To cancel deleting the job, press [ (+)] for <NO>. Once the job is deleted, the job cannot be restored.

  • Page 73: Periodic Cleaning, Cleaning The Exterior

    Maintenance This chapter explains how to clean the machine, replace the toner cartridge, and repack and transport the machine. Periodic Cleaning Your machine requires little periodic maintenance. This section describes the necessary cleaning procedures for your machine. CAUTION When cleaning the machine's exterior or the platen glass, be sure to disconnect the power cord before cleaning the machine.

  • Page 74: Cleaning The Scanning Area

    Cleaning the Scanning Area Wipe the scanning area (shaded area) with a clean, soft, lint-free cloth moistened with water, then wipe with a clean, soft, dry, lint-free cloth. Platen glass Platen glass cover Periodic Cleaning...

  • Page 75: When To Replace The Cartridge

    When to Replace the Cartridge The cartridge is a consumable item and should be replaced when the toner runs out. If white streaks or light bands appear on the printouts, the toner is running low. NOTE Before handling the cartridge, see the precautions in "Handling and Storing the Cartridge,"...

  • Page 76: Print Yield, Approximate Print Yield

    Approximate Print Yield Canon Cartridge X25: Approx. 2,500 printouts (A4 at 4% dot coverage*). * The term "A4 at 4% dot coverage" denotes a document on which the area covered with toner is 4% of the total area of an A4-size sheet.

  • Page 77: Handling And Storing The Cartridge, Handling Precautions, Storage Precautions

    Handling and Storing the Cartridge This section describes the precautions to ensure optimum copy quality. Handling Precautions WARNING Do not throw the cartridge into open flames, as this may cause the toner to ignite and result in burns or a fire. The cartridge emits low level magnetic flux.

  • Page 78: Storing Partially Used Cartridges, Recycling Used Cartridges

    Recycling Used Cartridges When to Replace the Cartridge Canon has instituted a worldwide recycling program for cartridges called "The Clean Earth Campaign." This program preserves precious natural resources by utilizing a variety of materials found in the used cartridges that are of...

  • Page 79: The Clean Earth Campaign, The Canon Cartridge Recycling Program

    The Clean Earth Campaign THE CANON CARTRIDGE RECYCLING PROGRAM The Canon Cartridge Recycling Program fulfills the first initiative of Canon's Clean Earth Campaign, which supports four critical environmental areas: Recycling in the Workplace Conserving Environmental Resources Scientific Research and Education Encouraging Outdoors Appreciation The remaining "Clean Earth"...

  • Page 80: U.s.a. Program, Packaging

    We encourage you to use this option as a more efficient way to ship cartridges. Place as many cartridges as possible into one box. Carefully seal the box with tape; Call 1-800-OK-CANON to receive your free eight cartridge collection box. When to Replace the Cartridge...

  • Page 81: Specifications

    Maximum weight = 70 lb (31.8 kg) Maximum length = 108" (2,743 mm) Maximum girth (length + 2 width + 2 If your shipment exceeds the above limits, please call 1-800-OK-CANON for special shipping information. Please Note: Do not send defective cartridges for replacement.

  • Page 82: Shipping

    Apply the UPS authorized returning label provided in this guide. Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative mail service with the U.S. Postal Service. Please call 1-800-OK-CANON to receive U.S. Postal Service merchandise returning label.

  • Page 83: Canada Program-canada Programme

    Call 1-800-667-2666 to receive your free Canon collection box kit. The collection box can accommodate eight individual cartridge boxes. Place your eight individually packaged boxes of empty cartridges into the Canon collection box. Seal the box. Apply the Canon Canada Inc./Canada Post label provided in this brochure.

  • Page 84

    Working to preserve endangered species is a long-standing Canon interest. To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada. This donation is utilized in Canada.

  • Page 85: Replacing The Cartridge

    Replacing the Cartridge This section describes how to remove the used cartridge and replace it with a new one. Before replacing the cartridge, be sure to read the section "When to Replace the Cartridge," on p. 8-3. NOTE Before handling the cartridge, see the precautions in "Handling and Storing the Cartridge,"...

  • Page 86

    Rock the cartridge 5 or 6 times to distribute the toner evenly. Place the cartridge on a flat and stable surface. Fold the tab (A) on the sealing tape (B) as shown below, and pull it out straight while supporting the cartridge. Make sure that the tab itself is detached from the cartridge.

  • Page 87

    Hold the cartridge and align the projections (A) on both sides of the cartridge to the guides (B) in the machine, then gently slide the cartridge into the machine as far as it will go. Be sure to position the arrow mark (C) on the cartridge towards the inside of the machine.

  • Page 88: Repacking And Transporting Your Machine

    Repacking and Transporting Your Machine Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not follow these precautions, the machine may be damaged or the quality of your printouts may be adversely affected.

  • Page 89: Carrying The Machine By The Sides, Transporting The Machine By Car

    Carrying the Machine by the Sides Pull out the cassette completely, and remove the extension cover. Detach the output tray. Grip the handles on both sides of the machine and lift it carefully, as shown in the illustration above. CAUTION When carrying the machine, be sure to hold it in the designated places as shown in the illustration.

  • Page 90

    8-18 Repacking and Transporting Your Machine...

  • Page 91: Clearing Jams

    Troubleshooting This chapter describes the problems you might encounter when using the machine and their remedies. It also explains what to do if you cannot solve the problem by yourself. Clearing Jams This section describes how to remove jammed paper. When print media jams inside the machine, the LCD displays <REC.

  • Page 92

    Open the front cover. Remove the cartridge. IMPORTANT Remove watches and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with the parts inside the machine. To avoid possible damage to the machine, do not touch the pins (A) near the left end of the transfer roller (B).

  • Page 93

    NOTE Do not expose the cartridge to light for more than 5 minutes. If necessary, put the cartridge in its original protective bag or wrap it with a thick cloth to prevent exposure to light. Open the face up cover (A) and push down the green paper release levers (B) on both sides of the face up paper output.

  • Page 94

    If the leading edge of the paper is visible but has not entered the imaging area: Pull the paper forwards and roll it inwards. IMPORTANT Do not pull the jammed paper forward from the cassette. It may cause a machine malfunction.

  • Page 95

    Gently pull the jammed paper between the output rollers until the leading edge emerges from the machine. Carefully pull the jammed paper straight out through the rollers. If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then pull it out of the machine.

  • Page 96

    Close the front cover. Pull out the cassette completely. Hold both sides of the jammed paper and slowly pull it out in the direction of the arrow. When Feeding Paper from the Cassette: When Feeding Paper from the Multi-Purpose Feeder: Push the paper release levers back to their original position and close the face up cover.

  • Page 97

    Insert the cartridge back into the machine, then close the front cover. For details, see "Replacing the Cartridge," on p. 8-13. IMPORTANT After you replace the cartridge and close the front cover, the machine should be ready for operating. If the machine returns to the ready state for operating, troubleshooting has been successful.

  • Page 98: Lcd Messages

    Remedy Reset the machine by opening the front cover and then closing it. If the message persists, unplug the machine from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center. CHECK PRINTER COVER Cause The front cover is not closed completely.

  • Page 99

    MEMORY FULL Cause 1 The machine's memory is full because the collate copy or 2 on 1 copy function was set when a large document is loaded. Remedy Divide the document and copy each part separately. Cause 2 You tried to reserve more than 11 copy jobs. Remedy The machine can store up to 10 copy jobs in memory.

  • Page 100

    SUPPLY REC. PAPER Cause No paper is loaded in the cassette or multi-purpose feeder. Remedy Load paper in the cassette or multi-purpose feeder. (See "Loading Paper," on p. 2-4.) Make sure the paper stack in the cassette does not exceed the capacity of the cassette.

  • Page 101: Paper Feeding Problems

    Paper Feeding Problems Paper does not feed correctly. Does the cassette or multi-purpose feeder contain an appropriate quantity of sheets? Make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the cassette or multi-purpose feeder. (See "Loading Paper,"...

  • Page 102

    (See "Loading Paper," on p. 2-4.) Is the proper transparency loaded in the multi-purpose feeder? Do not use any transparencies designed for color copiers. They will cause a paper jam. Please use transparencies recommended by Canon. Paper feeds curled. Is the proper paper loaded? Check if the proper paper is loaded in the cassette or multi-purpose feeder.

  • Page 103

    Repeated paper jams occur. Is the proper paper loaded? Check that the size, thickness and type of the paper you are using. (See "Print Media Requirements," on p. 2-1.) Is the proper paper loaded correctly? Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together.

  • Page 104: Copying Problems

    Copying Problems The machine will not make a copy. Is the cartridge installed correctly? Make sure the cartridge is installed correctly. (See the Set-Up Instructions.) Is the sealing tape removed from the cartridge? Remove the sealing tape from the cartridge. (See the Set-Up Instructions.) Is the cassette inserted completely into the machine? Insert the cassette as far as it will go.

  • Page 105: Print Quality Problems

    Print Quality Problems The print quality is not what you expect; print is not clear, has missing dots or white streaks. Are the size, thickness and type of the paper you are using within the specifications of the machine? Check that the paper you are using is supported by the specifications of the machine.

  • Page 106

    Copies are too dark or too light. Is the exposure adjusted correctly? Adjust the exposure correctly using [Exposure]. (See "Adjusting the Exposure (Density)," on p. 5-6.) Is the machine in the toner saver mode? Set <TONER SAVER MODE> to <OFF> in <COMMON SETTINGS> of the Menu.

  • Page 107: Printing Problems

    5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 108: Scanning Problems

    Scanning Problems The machine will not scan a document. Did you connect the power cord to the machine just now? Wait for a while. After connecting the power cord, the machine cannot scan documents immediately. Is the USB cable connected securely? Check that the USB cable is connected securely to the machine and your computer.

  • Page 109: General Problems

    3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 110: If You Cannot Solve The Problem

    If the machine makes strange noises, emits smoke or strange smells, unplug the power cord immediately, and then contact Canon Authorized Service Facilities or the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. IMPORTANT Attempting to repair the machine yourself may void the limited warranty.

  • Page 111: Accessing The Machine Settings

    Machine Settings This chapter explains how to adjust machine settings. The list of all the settings is also provided for your reference. Accessing the Machine Settings Press [Menu]. Press [ (-)] or [ (+)] to select the menu you want to change press [Set].

  • Page 112: Menu Descriptions, Paper Settings, Common Settings

    Menu Descriptions PAPER SETTINGS 1. PAPER SETTINGS 1. CASSETTE 1. PAPER SIZE 2. PAPER TYPE 2. MP TRAY 1. PAPER SIZE 2. PAPER TYPE COMMON SETTINGS 1. DEFAULT SETTINGS COPY SCAN 2. TONER SAVER MODE 10-2 Menu Descriptions Name Sets the paper size and paper type. Selects the paper size for the paper cassette.

  • Page 113: Copy Settings

    Name 3. DISPLAY LANGUAGE COPY SETTINGS Name 1. STD. IMAGEQUALITY 2. STANDARD EXPOSURE MANUAL AUTO 3. STD ZOOM RATIO MANUAL PRESET RATIO 4. STANDARD COPY QTY 5. AUTO SORT 6. PAPER SIZE GROUP INCH Descriptions Shows the language displayed in the LCD. ENGLISH, FRENCH, SPANISH, PORTUGUESE (The factory default setting is in bold face.) Descriptions...

  • Page 114: Printer Settings, Timer Settings

    7. SHARPNESS PRINTER SETTINGS 1. ERROR TIME OUT TIMER SETTINGS 1. AUTO CLEAR 2. ENERGY SAVER 10-4 Menu Descriptions Name The sharpness setting of an image can be adjusted. When you want to make characters and lines clear, select a larger value. When you make copies of photographs, select a smaller value.

  • Page 115

    Personal Desktop Stationary Organic Photosensitive Conductor Indirect Electrostatic Transfer System Toner Projection System Canon's RAPID Fusing System™ Approx. 600 dpi x 600 dpi Up to LTR size Sheets, books, and three-dimensional objects (up to 4.4 lb (2 kg)) Cassette Feeding: 17 lb to 34 lb (64 g/m...

  • Page 116

    Features are subject to change without notice due to product improvements. For high-quality copies, we recommended using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, consult Canon Authorized Service Facilities or the Canon Customer Care Center.

  • Page 117

    Index Symbols (–), (+) keys, 1-4 ADJUSTING WAITING TO SCAN message, 9-8 Alarm indicator, 1-4 AUTO CLEAR setting, 10-4 AUTO SORT setting, 10-3 Cartridge handling, 8-5 recycling, 8-6 replacing, 8-3, 8-13 storage, 8-5 Cassette, 1-2, 2-4 CHECK PAPER SIZE message, 9-8 CHECK PRINTER COVER message, 9-8 CHECK PRINTER message, 9-8 Cleaning...

  • Page 118

    Envelope loading, 2-9 printing area, 2-3 Exposure key, 1-4 Extension cover, 1-3 Face up cover, 1-3 Feeder multi-purpose, 1-2 Front cover, 1-2 General problems, 9-19 Image Quality adjusting, 5-6 key, 1-4 INSTALL CARTRIDGE message, 9-8 Jams clearing, 9-1 LCD, 1-4 LCD Messages, 9-8 Loading an envelope in the multi-purpose feeder, 2-9...

  • Page 119

    PAPER SETTINGS settings, 10-2 PAPER SIZE GROUP setting, 10-3 PAPER SIZE settings, 10-2 PAPER TYPE setting, 10-2 Periodic cleaning, 8-1 Placing documents, 3-3 Plain paper, 2-12 Platen glass, 1-2 glass cover, 1-2 Power socket, 1-3 PRESET RATIO setting, 10-3 Print media requirements, 2-1 size, 2-2 type, 2-2...

  • Page 120

    Toner in the cartridge, 8-3 TONER SAVER MODE setting, 10-2 Transporting, 8-16 Tray output, 1-2 Troubleshooting, 9-1 USB port, 1-3 Weight document, 3-1 machine, 11-2 print media, 2-2 Zoom, 5-5 ZOOM RATIO setting, 10-3 11-6 Index...

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