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3. Failed Connection on ZSR0104C SERIES WAN Side
Solution:
1. Check if the WAN link/act LED is continuously on or flashing.
2. Verify that your WAN access type and the corresponding information are the same as
the datasheet provided by your Internet Service Provider.
4. DNS (Domain Name System) Failure
Solution:
1. If there is no problem in 1-3, try to use ping command to reach an existing IP address
on the Internet. If it works, it means that the domain name cannot be translated and
there might be problem with your DNS server. Please set another DNS server in you
client PC.
6.2 Forget Passwords?
If you forget the password to log in to the Web Configuration Tool, you can reload the factory
default settings into ZSR0104C SERIES with the Reset button.
Solution:
Step 1.
Disconnect ZSR0104C SERIES power adapter from the power outlet.
Step 2.
Press the Reset button on the back panel and keep holding it. Then plug
ZSR0104C SERIES power adapter into the power outlet.
Step 3.
It takes around 15 seconds to reset. The Power LED will turn on in Green
initially. Wait for the Power LED becomes Red. Then release the Reset button.
Step 4. Try to connect http://192.168.1.1/ via your Web browser. Use the user name
"admin" and the password "admin" to obtain authentication. If it is failed,
please try the approach again.
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