Set A Default Recipient For Diagnostic Reports; I Cannot Run Or Submit A Diagnostic Report - Blackberry Pearl 8130 User Manual

Submit a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Options.
6. Type the contact information.
7. Press the Menu key.
8. Click Save.

I cannot run or submit a diagnostic report

Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit
a diagnostic report to a PIN, try submitting the report to an email address.
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