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Avaya Definity Callmaster II User And Installation Instructions Manual

Avaya definity callmaster ii: installation instruction.

 
DEFINITY
CALLMASTER
CALLMASTER
User and Installation Instructions
AT&T 555-015-168
COMCODE 107319659
Issue 1, August 1994
®
II and
®
III Voice Terminals
®
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Summary of Contents

  • Page 1

    DEFINITY ® CALLMASTER CALLMASTER User and Installation Instructions AT&T 555-015-168 COMCODE 107319659 Issue 1, August 1994 II and ® III Voice Terminals ®...

  • Page 2

    WARRANTY All terms and conditions specified in your agreement with AT&T apply. NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

  • Page 3

    HEARING AID COMPATIBILITY This terminal is compatible with inductively coupled hearing aids as prescribed by the Federal Communications Commission. INTERFERENCE WARNING INFORMATION - Part 15 of FCC Rules Federal Communications Commission (FCC) Rules require that you be notified of the following: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 4

    IMPORTANT SAFETY INSTRUCTIONS Only the most careful attention has been devoted to quality standards in the manufacture of your new voice terminal. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please carefully read the helpful tips listed below and on the next page. These suggestions will enable you to take the fullest advantage of your new voice terminal.

  • Page 5

    Service Before cleaning, unplug the voice terminal from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Unplug the voice terminal from the modular wall jack and refer servicing to qualified service personnel when these conditions exist: If liquid has been spilled into the voice terminal If the voice terminal has been exposed to rain or water If the voice terminal does not operate normally by following the...

  • Page 6: Table Of Contents

    Contents Your CALLMASTER The Headset (or the Handset) ……………………………………6 The Recorder Interface ……………………………………………7 Organization of This Guide…………………………………………7 Conventions …………………………………………………………8 Feature Descriptions ………………………………………………9 Installation……………………………………………………………13 Checklist of Parts …………………………………………………13 Orderable Equipment ……………………………………………14 Installing the CALLMASTER Voice Terminals …………………15 Testing the Headset or Handset …………………………………20 Labeling and Installing the Button-Designation Strips…………20 Feature Procedures ………………………………………………22 Going Off-Hook ……………………………………………………22...

  • Page 7: The Headset (or The Handset), Voice Terminal

    Your CALLMASTER Voice Terminal The AT&T CALLMASTER voice terminals referred to in this manual include the CALLMASTER II and the CALLMASTER III models. Both of these voice terminals have been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of DEFINITY Generic 1, Generic 2, and Generic 3.

  • Page 8: The Recorder Interface, Organization Of This Guide

    If you have both a handset and a headset plugged into a CALLMASTER voice terminal, you may want to unplug the handset when you are not using it, since it can pick up nearby noises (such as papers being shuffled) which may be heard over the headset. THE RECORDER INTERFACE The CALLMASTER II with Recorder Interface is designed for recording calls on a standard analog tape recorder.

  • Page 9: Conventions

    CONVENTIONS The following conventions are used in the procedures: xxxxx Feature This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red appearance light and a green status light and is labeled with an extension number (shown as xxxxx).

  • Page 10: Feature Descriptions

    Feature Descriptions Familiarize yourself with your CALLMASTER voice terminal and its many features by reviewing Figure 1 below and the feature explanations on the following pages. Message Light Drop/Test Button Conference/Ring Button Hold Button Conference Ring Drop Test Message PQRS Oper Select Select Button...

  • Page 11

    Starting at the top left of Figure 1 and continuing clockwise: A red light which goes on steadily when a message has Message Light been left for you. For disconnecting from a call or dropping the last Drop/Test Button , you can party added to a conference call.

  • Page 12

    Adjunct Jack (on bottom of voice terminal) compatible adjunct equipment, such as an S101A or S201A Speakerphone, a 507A Adapter, or a 500A Headset Adapter, to your voice terminal. The jack is labeled For turning off the voice transmitter in the headset or Mute Button handset so the other person cannot hear you.

  • Page 13

    Headset Jacks FIGURE 2 The headset jacks on the side of the CALLMASTER On both sides of the CALLMASTER (II and III) voice terminals, as shown in Figure 2 above, there is a set of headset jacks. Use these jacks for connecting a headset to your CALLMASTER set. Two headsets plugged into the sides of the CALLMASTER can NOTE: be used simultaneously.

  • Page 14: Installation, Checklist Of Parts

    Installation Use the following procedures to install your CALLMASTER voice terminal. IMPORTANT: ‘‘DEFINITY CALLMASTER II and CALLMASTER III Instructions for Programming the Options,’’ 555-015-169, is a brief set of instructions which includes procedures for setting the display for 1 or 2 lines and for controlling the Mute button. For the CALLMASTER II, there are procedures for enabling or disabling the Recorder Interface, and the Recording Warning Tones.

  • Page 15: Orderable Equipment

    ORDERABLE EQUIPMENT The following equipment can be ordered by using the appropriate Comcode: ITEM CALLMASTER II Voice Terminal (with Recorder Interface) Black Misty Cream White CALLMASTER III Voice Terminal (without Recorder Interface) Black Misty Cream White Line Cord (7-foot, 8-wire D8W87 modular cord) Line Cord (14-foot D8W modular cord) Button Designation Strips, package of 25 (silver) Button Designation Strips, package of 25 (international gray)

  • Page 16: Installing The Callmaster Voice Terminals

    ITEM Handset D-Kit #182835 (white) Handset cradle Thumbscrew Handset K2G2 Handset cord H4DU PJ327 Adapter Power module KS22911 L2 400B2 Adapter Power cord (7-foot 2-pronged D6AP87 modular cord) This piece of equipment comes with the Handset D-Kit, but it can also be ordered separately with the Comcode in the second column.

  • Page 17

    Line Cord Routing Channel FIGURE 3 The LINE jack, adjunct jack, and routing channels Important Notes on Installation The total distance between the CALLMASTER II voice terminal with Recorder Interface and the recording device should not exceed 200 feet. The distance between the CALLMASTER II or CALLMASTER III voice terminal and the PBX must NOT exceed the following: In 4-wire mode, with 22-gauge or 24-gauge wire, the distance between the CALLMASTER II or CALLMASTER III and the PBX...

  • Page 18

    DCP Line Interface The DCP line interface is a standard D8W 8-wire modular cord. One pair is used for balanced digital transmission to the PBX switch; another pair is used for balanced digital reception from the PBX switch. A third pair in the 8-wire modular cord provides auxiliary power for the adjunct, and a fourth pair is used only by the CALLMASTER II with Recorder Interface to provide the analog Record Out signals to an external tape recorder.

  • Page 19

    Figure 4 shows how a CALLMASTER II with Recorder Interface should be configured through the wall jack with the DEFINITY PBX, an adjunct power source, and the recording device. Typically, a 104A wall jack is used in this type of configuration. NOTE:...

  • Page 20

    Adjunct Power Recording Device Twisted Pair Wire White Connecting Block, 110-Type 4-Pair Cross Connect Blue Connecting Block, 110-Type House Cable 104A Wall Jack D8W Cord CALLMASTER Voice Terminal CALLMASTER FIGURE 4 Connecting the CALLMASTER II with Recorder Interface to the PBX, adjunct power source, and the recording device...

  • Page 21: Testing The Headset Or Handset, Labeling And Installing The Button-designation Strips

    TESTING THE HEADSET OR HANDSET If you are using a handset, use the installation instructions that come with the handset kit to install the handset cradle. Plug in the headset or the handset, press a call appearance button, and listen for dial tone. If you do not hear dial tone, press another call appearance button.

  • Page 22

    Button Designation Strips Mute Log In Release CALLMASTER FIGURE 5 Inserting the designation strips...

  • Page 23: Feature Procedures, Going Off-hook, Raising Or Lowering Receive Volume

    Feature Procedures The following features can be used immediately. The procedures in this section give short, step-by-step instructions for using each of these features. For your convenience, beginning with the Conference feature, the features are listed alphabetically. GOING OFF-HOOK When the headset or handset is plugged into the terminal, it is immediately off-hook.

  • Page 24: Disconnecting From Calls

    DISCONNECTING FROM CALLS You can disconnect from a call in several ways: to disconnect from any type of call in approximately Press Release one-tenth of a second. This method is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedures sooner.

  • Page 25: Conference

    CONFERENCE To add another party to an existing call Note: If your CALLMASTER voice terminal is connected to a DEFINITY Generic 1 or Generic 3, the conference call can include up to six parties. If your CALLMASTER is connected to a DEFINITY Generic 2, the conference can include up to three parties.

  • Page 26: Drop, Hold

    DROP To disconnect from an active 2-party call Drop Press Test You hear dial tone You may press NOTE: faster. However, if you press To drop the last party you added to a conference call Drop Press Test Last party added to conference call is dropped; you and other parties remain connected HOLD To put a call on hold while you answer another call, place a call, or...

  • Page 27: Mute, Select Ring (and Ringer Volume)

    MUTE To prevent the other party from hearing you Press Mute Red light next to When you want to resume the conversation with the other party, again press Mute Red light next to button goes off; caller can hear you again The Mute feature has no effect when an adjunct is active.

  • Page 28: Self-test

    Select Ring (and Ringer Volume) (Continued) You can raise or lower the volume of the tone ringer under the following conditions: The CALLMASTER is on-hook, and the headset is unplugged The voice terminal is off-hook on the external speakerphone A call is ringing at the voice terminal You are in the process of selecting a personalized ringing pattern for your voice terminal.

  • Page 29: Transfer

    TRANSFER To send an existing call to another extension or outside number Press Transfer Green light at call appearance flutters Present call is put on hold You are given a new call appearance, and you hear dial tone Dial number where call will be transferred You hear ringback tone If the call is answered, remain on line and announce call if desired If not answered or if line is busy, return to held call by pressing...

  • Page 30: Technical Description

    Technical Description Physical Dimension and Weight The CALLMASTER voice terminal can only be desk-mounted; it cannot be wall-mounted. The CALLMASTER voice terminal measures 8.5 inches deep 11.0 inches wide 4.25 lbs Power Requirements The CALLMASTER voice terminal is line powered from the PBX switch. The CALLMASTER will operate in voltage ranges of 42.5 to 56.5 volts.

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