Printing Problems - Samsung SCX-3200 Series User Manual

Printing problems

POSSIBLE
CONDITION
CAUSE
The machine The machine is
does not print. not receiving
power.
The machine is
not selected as
the default
machine.
Check the machine for the followings:
• The scan unit is not closed. Close the scan unit.
• Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 78).
• No paper is loaded. Load paper (See "Loading
paper in the tray" on page 50).
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact a service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
The connection
cable between
the computer and
the machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be
incorrectly
installed.
The machine is
malfunctioning.
SUGGESTED SOLUTIONS
Check the power cord
connections.
Select your machine as your
default machine in your Windows.
Disconnect the machine cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
Check the Windows printer
settings to make sure that the print
job is sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the Printing Preferences
to ensure that all of the print
settings are correct (See "Opening
printing preferences" on page 55).
Repair the machine software (See
"Installing USB connected
machine's driver" on page 26).
• Check the LEDs on the control
panel to see if the machine is
indicating a system error. If the
error cannot be cleared, contact
a service representative.
• Checking an error message is
also possible from the Smart
Panel on your computer (See
"Using the Smart Panel
program" on page 70).
Troubleshooting_ 82
POSSIBLE
CONDITION
CAUSE
The machine The document
does not print. size is so big that
the hard disk
space of the
computer is
insufficient to
access the print
job.
The output tray is
full.
The machine The paper option
selects print that was selected
materials from in the Printing
the wrong paper Preferences may
source. be incorrect.
A print job is The job may be
extremely slow. very complex.
Half the page is The page
blank. orientation setting
may be incorrect.
The paper size
and the paper
size settings do
not match.
The machine The machine
prints, but the cable is loose or
text is wrong, defective.
garbled, or
incomplete.
The wrong printer
driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
SUGGESTED SOLUTIONS
Allocate more hard disk space on
your computer for spooling, and try
printing.
2
It can hold up to 50 (80 g/m )
sheets of plain paper. Once the
paper is removed from the output
tray, the machine resumes
printing.
For many software applications,
the paper source selection is
found under the Paper tab within
the Printing Preferences. Select
the correct paper source. See the
printer driver help scree. (See
"Opening printing preferences" on
page 55).
Reduce the complexity of the page
or try adjusting the print quality
settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.