Appendix C Troubleshooting; Overview; General Problems; Internet Access - XiNCOM Twin WAN XC-DPG402 User Manual

Appendix C
Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the XC-DPG Twin
WAN Router and some possible solutions to them. If you follow the suggested steps and the XC-
DPG Twin WAN Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the XC-DPG Twin WAN Router to configure it.
Solution 1: Check the following:
•
The XC-DPG Twin WAN Router is properly installed, LAN connections are OK,
and it is powered ON.
•
Ensure that your PC and the XC-DPG Twin WAN Router are on the same
network
•
If your PC is set to "Obta
it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
with the XC-DPG Twin WAN Router's default IP Address of 192.168.1.1.
Also, the Network Mask should be set to 255.255.255.0 to match the XC-DPG
Twin WAN Router.
In Windows, you can check these settings by using Control Panel-Network to
check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following troubleshooting steps.
So lution 1:
•
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask, Default
gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the XC-DPG
Twin WAN Router. Ensure that it is connected and ON. Connect to it and check
its settings. (If you can't connect to it, check the LAN and power connections.)
•
If the XC-DPG Twin WAN Router is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using the XC-DPG Twin WAN
Router.
segment. (If you don't have a router, this mu
in an IP Address automatically" (DHCP client), restart
XiNCOM Corp.
st be the case.)
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