VTech CS6429-2 User Manual page 60

Appendix
Troubleshooting
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• If your telephone is plugged in with modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this does not solve the problem,
relocate your telephone or modem farther apart from each other, or use a different
surge protector.
• The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or office, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your telephone service provider (charges may apply).
• If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges
may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Contact your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.
REGISTRATION FAILED appears on the handset.
• Only one handset can be registered at a time. If you have multiple handsets to register,
please follow the instructions on page 51 for the first handset. Once a handset has been
successfully registered, repeat the steps for each handset that needs to be registered.
• Make sure that the telephone base and handset(s) are in idle mode when registering
a handset.
• Follow the steps on page 60 for the common cure for electronic equipment, then try
again to register a handset.
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