Vizio Return Policy; And Larger; Warranty Replacement Procedure - Vizio SV420XVT1A User Manual

Vizio inc. lcd television user manual

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VIZIO's return policy allows for products purchased directly from VIZIO to be returned by the original purchaser during the initial

thirty (30) day period following the date of purchase. A VIZIO return authorization number must first be obtained as provided

below. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee per each

item returned. Shipping and handling are not refundable.

The

return

authorization

CustomerSupport@VIZIO.com or by calling 949-428-2525, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and

10:00AM to 2:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information,

please visit www.VIZIO.com.

Products must be returned to the address specified by VIZIO Customer Service and must be shipped in the original packaging,

with freight prepaid to VIZIO, and must be received in new and unused condition. The return authorization number must be

included in the packaging. VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the ten

percent (10%) restocking fee.

Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay

all shipping charges and shall assume all risk of loss or damage to the product while in transit to VIZIO. If the product is returned

to VIZIO (i) without a VIZIO return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper

packaging, VIZIO retains the right to refuse delivery of such return or may return the unit to the customer at the customer's

expense and with no refund issued. This return policy does not apply to defective products. Please read VIZIO's Limited Product

Warranty for warranty terms and conditions.

On-Site Warranty Repair generally is performed on repairable displays which are 30 inches

and larger.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO

Limited Product Warranty and that an on-site repair may be performed, the customer will be provided with an on-site repair

authorization number and on-site repair instructions. The determination for performing the on-site repair may be dependent upon

the manufacturing defect and is at VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is

within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the customer with the on-

site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at

the customer's location. The total approximate time for the repair process, which includes the repair diagnosis, dispatching the

technician, shipping the replacement part(s), and arranging the appointment with the customer, is completed within

approximately 3 to 5 business days, pending availability of these factors.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO's service center,

per the below warranty replacement procedure.

VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard installation may be

performed during the on-site repair, at VIZIO's option and sole discretion. Please read VIZIO's Limited Product Warranty for

warranty terms and conditions.

Warranty Replacement generally is performed on displays which are determined to be

economically unrepairable.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO

Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials

and/or workmanship, and/or at VIZIO's option and sole discretion, the customer will be provided with a return authorization

number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty

period and meets the terms and conditions of the VIZIO Limited Product Warranty.

Version 6/2/2008