Comdial CONVERSip EP100 User Manual
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Comdial CONVERSip EP100 User Manual

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  • Page 1 CONVERSip EP100 Digital Endpoint User Guide...

  • Page 2: User Guide

    CONVERSip, EP100 Digital Endpoint, EP100-12, and EP100-24 are trademarks of Comdial Corporation. All other product names are trademarks of their respective owners. September, 2004...

  • Page 3: Table Of Contents

    Conventions Used in this Manual ... xi 1. OVERVIEW...15 1.1 Understanding the Basic Functions ...17 1.1.1 Your EP100’s Buttons...18 1.1.2 EP100 Display Lights ...20 1.2 Positioning Your EP100...22 1.3 Setting Display Contrast ...23 1.4 Setting a Personal Ringing Tone...24 1.5 Setting Volume Levels ...24 1.6 Answering and Making Calls ...25...
  • Page 4 Contents 2.5.3 Pickup For Monitored Stations ...34 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)...35 2.6.1 Voice Announce Blocking ...36 2.7 Caller ID (Automatic Number Identification) ...37 3. MAKING CALLS...39 3.1 Making Outside Calls ...39 3.2 Making Intercom Calls ...40 3.3 Automatic Dialing ...41 3.4 Redialing...42 3.4.1 Redial - Last-Dialed Number...42 3.4.2 Redial Programming (Storing Numbers) ...42...
  • Page 5 6.2 Speed Dial Numbers ...72 6.3 Feature Access Codes ...74 6.4 LCD Feature Buttons...76 6.5 Reminder Alert ...78 6.6 Response Message Button ...79 7. OTHER ADVANCED FEATURES ...81 7.1 Background Music...81 7.2 Line Groups ...82 Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 6 7.6 Auxiliary Jack...87 7.7 Account Codes...89 7.8 Dial By Name ...90 7.9 Volume Control...91 7.9.1 Setting Current Volume Level ...91 7.9.2 Muting Your EP100 ...92 7.10 Default Volume Control...93 7.11 Programmed Button Display ...93 7.11.1 Button Functions Display (Button Query)...93 7.11.2 Status Of Busy Lines and Stations...
  • Page 7 • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 8 Introduction This Page Intentionally Left Blank viii Comdial Sept ‘04...
  • Page 9 CONVERSip EP100 User Revision History Version Changes Date Initial Release 9/01/04 Sept ‘04 Comdial...
  • Page 10 Introduction This Page Intentionally Left Blank Comdial Sept ‘04...

  • Page 11: Introduction

    This manual describes how to use the CONVERSip EP100 telephone, models EP100-12 and EP-100-24. This manual is intended to provide: • basic knowledge of the functions and features of the EP100 LCD user interface. • step-by-step procedures for processing calls and controlling individual extension settings.
  • Page 12 Introduction • Press Page Up or Page Down. • Press and hold the Shift and Ctrl keys simultaneously. In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name.

  • Page 13: Overview

    1. OVERVIEW Before you start using your CONVERSip EP100 digital endpoint, take a quick look at its layout. The EP100 has three soft keys, 12 or 24 programmable buttons, seven fixed function buttons, volume up and down buttons, an LCD, and a standard dial pad.
  • Page 14 Overview The EP100-24 and EP100-12 models are identical except for the number of programmable buttons available. Figure 1-2 EP100-12 Comdial programmable buttons Sept ‘04...

  • Page 15: Understanding The Basic Functions

    1.1 Understanding the Basic Functions Your EP100 provides many versatile features for your use. These fea- tures are explained in terms of what they allow you to do. Feature Alphanumeric Display (Liquid Crystal Display— LCD) Auxiliary Jack Message-Waiting Light Microphone Opening Speaker Sept ‘04...

  • Page 16: Your Ep100'S Buttons

    Overview 1.1.1 YOUR EP100’S BUTTONS Button Soft Keys INTERCOM HOLD MUTE Direct Station Select/Busy Lamp Field (DSS/BLF) Programmable Buttons What it Does • Provide quick and easy access to system features • Provide straightforward button programming without dialing codes (the...
  • Page 17 (Transfer/ Conference) VOLUME Up or VOLUME Down Sept ‘04 CONVERSip EP100 User What it Does • Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in...

  • Page 18: Ep100 Display Lights

    Overview 1.1.2 EP100 DISPLAY LIGHTS The lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) Lights DSS/BLF programmable button Line Button Condition • Steady red = station is in use. • Flashing red = station is receiving a call.
  • Page 19 INTERCOM button HOLD button MESSAGE button SPEAKER button Sept ‘04 CONVERSip EP100 User Condition • Steady red = the feature is on. • Steady off = the feature is off. Note: You can find the programmable buttons that the installer designates feature buttons through programming in the same location as the DSS/BLF programmable buttons.

  • Page 20: Positioning Your Ep100

    You should adjust the position of the EP100 on your desk or table to suit your individual needs and maximize the performance of the sound activated features.

  • Page 21: Setting Display Contrast

    2. Select NEXT until the DISP option appears. 3. Select DISP. Your display reads CONTRAST LEVEL 4. Select LIGHT or DARK once for each degree of change desired. 5. Press SPEAKER to end. Sept ‘04 CONVERSip EP100 User Select Display Setting the Contrast Level Comdial...

  • Page 22: Setting A Personal Ringing Tone

    Overview 1.4 Setting a Personal Ringing Tone You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. To select one of the ring tones, proceed as follows: 1.

  • Page 23: Answering And Making Calls

    EP100’s default volume settings, see Section 7.9, Volume Control. 1.6 Answering and Making Calls Your EP100 is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

  • Page 24: Speakerphone Usage Guidelines

    3. Speak toward telephone or lift handset if privacy is desired. 1.7 Speakerphone Usage Guidelines When using your EP100, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strength- ened.
  • Page 25 • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 26 Overview Sept ‘04 Comdial...

  • Page 27: Answering Calls

    3. Select DND if you do not wish to answer the call at this time. Note: For more information on setting DND at your station, see Section 7.3, Do Not Disturb Condition. Sept ‘04 CONVERSip EP100 User L123 J Doe Outside Call on Line 123 Comdial...

  • Page 28: Answering Intercom Calls

    Answering Calls 2.2 Answering Intercom Calls Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is fol- lowed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

  • Page 29: Night-Transferred Calls - Line Access From Any Station

    2. Speak toward telephone or lift handset if privacy is desired. With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call. To place a call on exclusive hold, press HOLD twice. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 30 Answering Calls To retrieve exclusive hold, 1. Press line button of held call (with winking green light), or press TAP. 2. Speak toward telephone or lift handset if privacy is desired. After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange.

  • Page 31: Call Pickup

    1. Repeatedly press HOLD to scan held call list. 2. Press TAP to retrieve call. 2.5 Call Pickup The EP100 offers three distinct methods to answer incoming calls that are ringing at other stations. 2.5.1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group.

  • Page 32: Pickup For Monitored Stations

    Answering Calls 1. Press INTERCOM. 2. Dial *4. 3. Dial extension number of ringing telephone. 4. Speak toward telephone, or lift handset if privacy is desired. 2.5.3 PICKUP FOR MONITORED STATIONS Your telephone may have the personal intercom number of another telephone appearing at a programmable button location.

  • Page 33: Receiving Subdued Off-Hook Voice Announcements (Sohva)

    This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. Sept ‘04 CONVERSip EP100 User ...DIAL # 4 ...DIAL 4 + extension code ✳...

  • Page 34: Voice Announce Blocking

    Answering Calls To respond to a SOHVA verbally, 1. Select and hold REPLY or press MUTE. 2. Speak into handset. Distant party cannot hear your response. 3. Release REPLY or MUTE after response is complete to return to distant party. To respond to a SOHVA nonverbally through Response Messaging, 1.

  • Page 35: Caller Id (Automatic Number Identification)

    (CID light is flashing), Sept ‘04 INCOMING SOHVA SOHVA RESPONSES Press and Hold MUTE VERBAL While Speaking Select MSG And NONVERBAL Choose Message To Deliver Select BLOCK BLOCK To Disconnect Answering aa SOHVA Comdial CONVERSip EP100 User SOHVA Delivering Station...
  • Page 36 Answering Calls 1. Select the programmed CALLER ID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list. 2. Select the programmed CALLER ID button each time you wish to display the next most recent ring-no answer call to your line.

  • Page 37: Making Calls

    You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your EP100, the system automatically selects a line for use when you lift the handset or press the speaker button.

  • Page 38: Making Intercom Calls

    Making Calls 3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

  • Page 39: Automatic Dialing

    To speed dial a personal speed dial number while on hook, dial the speed dial number on dial pad (0 to 9). To speed dial a system speed dial number, while on hook, dial * and the system speed dial number. Sept ‘04 CONVERSip EP100 User Speed Dialing Options Comdial...

  • Page 40: Redialing

    Making Calls 3.4 Redialing For instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial. 3.4.1 REDIAL - LAST-DIALED NUMBER To redial the last-dialed number, 1. Press SPEAKER or hang up handset to disconnect current ringing or busy tone. 2.

  • Page 41: Camping On - Busy Station, Automatic Callback

    To camp on at a station with a Do Not Disturb condition set, select CAMP. A call back occurs when the called station is no longer set in the Do Not Disturb mode. Sept ‘04 CONVERSip EP100 User J Doe Ext 321 Is Busy SOHVA Camping On Selection...

  • Page 42: Advanced Camping On Options

    Making Calls 3.6 Advanced Camping On Options 3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

  • Page 43: Camping On - Busy Station, Wait For An Answer (Call Waiting)

    To answer a call-waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Place current call on hold, OR complete call and hang up (waiting call rings at your telephone). Sept ‘04 CONVERSip EP100 User Comdial...

  • Page 44: Sending Subdued Off-Hook Voice Announcements (Sohva)

    Making Calls 3. Lift handset to answer call. To Wait For Callback..Select CALLBACK and Disconnect is connected. 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature.
  • Page 45 Note: If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming, soft key selection for SOHVA is not available. Sept ‘04 CONVERSip EP100 User J Doe Ext 321 Is Busy SOHVA Making a SOHVA...
  • Page 46 Making Calls This Page Intentionally Left Blank Sept ‘04 Comdial...

  • Page 47: Advanced Call Handling

    5. When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call. To cancel line queuing or line group queuing, 1. Press INTERCOM. 2. Dial #6. Sept ‘04 CONVERSip EP100 User Comdial...

  • Page 48: Conferencing

    Advanced Call Handling 4.2 Conferencing When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to seven parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 49 CONVERSip EP100 User If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsuper- vised conference call.

  • Page 50: Call Forwarding

    Advanced Call Handling 4.3 Call Forwarding 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being for- warded, your telephone will sound a short ring burst each time the system forwards a call.

  • Page 51: Diverting All Incoming Calls To Another Station

    To identify the station to receive diverted calls, 1. Press INTERCOM. 2. Dial *55. 3. Dial extension number of station to receive diverted call. To divert calls to the designated station, Sept ‘04 CONVERSip EP100 User PERS Forward All Calls That RIng At Your Your Station...

  • Page 52: Call Forward Outside System (Cfos)

    If enabled by your installer, the Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers outside the system. To activate CFOS with your EP100, 1. Select OPTIONS. 2. Select NEXT until CFWD appears.
  • Page 53 Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use. Sept ‘04 CONVERSip EP100 User Comdial...

  • Page 54: Call Parking

    Advanced Call Handling 4.5 Call Parking 4.5.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.

  • Page 55: Parking Calls

    2. Select PARK (the system places the call back in its original park orbit where it remains until it is answered or recalls again). Caller Other Stations Sept ‘04 CONVERSip EP100 User Your Station To Place Call In a Parking Orbit..DIAL ✳...

  • Page 56: Call Transferring

    4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

  • Page 57: Unscreened Call Transfers

    2. Select MSG to leave a message-waiting indication at the station. 4.6.2 UNSCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you transfer the call without first announcing it, you have made an unscreened transfer.

  • Page 58: Other Call Transferring Options

    Advanced Call Handling 4.7 Other Call Transferring Options 4.7.1 HOT TRANSFER A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

  • Page 59: Quick Transfer

    4. Hang up, select RELEASE, or press SPEAKER button. To do a quick unscreened transfer, 1. Answer call. 2. Dial intercom number for transfer location. 3. Hang up, select RELEASE, or press SPEAKER button. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 60 Advanced Call Handling What are the sender’s actions Transfer after answering option original call? Screened 1. Press TRNS/ Transfer 2. Dial extension 3. Announce call 4. Disconnect Unscreened 1. Press TRNS/ Transfer 2. Dial extension 3. Disconnect Hot Trans- 1. Press TRNS/ 2.
  • Page 61 3. Disconnect Quick 1. Dial extension Transfer 2. Disconnect (without intro) Sept ‘04 CONVERSip EP100 User How is the transferred call delivered to the receiver? Intercom ringing (two short bursts) and the intro- duction of the call; if answered in speakerphone...
  • Page 62 Advanced Call Handling This Page Intentionally Left Blank Sept ‘04 Comdial...

  • Page 63: Nonverbal Messaging

    (For example, dial # 09 07 08 15 02 02 00 00 for the number 978–2200). 3. Dial # and press SPEAKER to end message. Character Dialing Code Sept ‘04 CONVERSip EP100 User Dialing Code Table Character space – Comdial...
  • Page 64 Nonverbal Messaging To turn off the message and your intercom light, press INTERCOM and dial #02. (Write the attendant supplied messages here.) Dial Code Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) LCD MESSAGE LIST...

  • Page 65: Message Waiting Light And Messaging

    Dial Code 5.2 Message Waiting Light and Messaging If the system installer designates your EP100 to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1.

  • Page 66: Response Message Delivery

    5.3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your EP100, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant.
  • Page 67 3. If a scrolling Response Messaging was programmed, continue to press RESPONSE MESSAGE button and dial # when your display shows the message you wish to send. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 68 Nonverbal Messaging This Page Intentionally Left Blank Sept ‘04 Comdial...

  • Page 69: Programming

    1. Press INTERCOM **1 2. Press the soft key to be reprogrammed 3. Dial 91, 92, or 93 (for buttons from left to right). Sept ‘04 CONVERSip EP100 User Designating an Extension CAUTION Comdial Enter Ext:...

  • Page 70: Speed Dial Numbers

    Programming 6.2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
  • Page 71 7. Select SAVE to store the number. 8. Repeat previous steps until all numbers are stored, or select EXIT. 9. Press SPEAKER to end. Sept ‘04 CONVERSip EP100 User Speed Dialing Options Selecting Line or Intercom SAVE Dialing a Speed Number Comdial...

  • Page 72: Feature Access Codes

    Programming 6.3 Feature Access Codes In addition to the system features which may be programmed using the soft keys, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 73 6. Label button location. As you program numbers, fill in the identification strips on your tele- phone as well as these tables. Speed Dial Numbers, Features or DSS Locations Sept ‘04 (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) Comdial CONVERSip EP100 User...

  • Page 74: Lcd Feature Buttons

    Programming 6.4 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the soft keys to select the feature you want to store, and then store it on a programmable button. • Account Code Button (ACCT)—allows you to enter an account code for call record purposes.
  • Page 75 3. Select FEAT. 4. Select NEXT repeatedly until desired feature choice is dis- played. 5. Select one of the buttons below the current display to choose desired selection. Sept ‘04 CONVERSip EP100 User CAMP Selecting a Feature Comdial Program Button CFWD NEXT...

  • Page 76: Reminder Alert

    CLEAR before selecting the storage location button. 6.5 Reminder Alert You can set up to two reminder alerts to sound at your EP100 so that you will remember important regular events or occasional events. To set a reminder alert at your telephone, 1.

  • Page 77: Response Message Button

    To store a scrolling RESPONSE MESSAGE button, proceed as follows (user may press button repeatedly to choose from up to 30 system supplied messages), 1. Press INTERCOM. 2. Dial **6. Sept ‘04 CONVERSip EP100 User Time: SAVE Setting the Alert Time ALERT 1 Responding to an Alert...
  • Page 78 Programming 3. Press programmable button for RESPONSE MESSAGE but- ton location. 4. Dial 00 5. Dial # to save programming. 6. Press SPEAKER to end. 7. Label the button location. To store a fixed RESPONSE MESSAGE button (delivers the same message each time it is pressed), 1.

  • Page 79: Other Advanced Features

    7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your EP100 while on-hook and idle. The system automatically turns background music off during calls and voice announcements. To turn the music on, 1.

  • Page 80: Line Groups

    5. Lift handset to talk. 7.3 Do Not Disturb Condition This feature keeps calls from ringing at your EP100 and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode displays this information on the LCD.

  • Page 81: Automatic Redial

    7.4 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Sept ‘04 CONVERSip EP100 User Do Not Disturb Setting Do Not Disturb J Doe Ext 321...
  • Page 82 Other Advanced Features Note: The AUTOMATIC REDIAL button described in the following steps must have already been programmed by your system installer or attendant. You cannot program this feature yourself. To use the automatic redial feature to redial a busy or unanswered number, 1.

  • Page 83: Tracker Paging System

    The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 84 Other Advanced Features When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed, the system gives these callers the option of either leaving a message or tracking the person that they are calling.

  • Page 85: Auxiliary Jack

    Your EP100 may be equipped with an auxiliary jack that provides an interface for a headset, a tape recorder, an external ringer, or an exter- nal pager. If your EP100 is so equipped, you must set up one of its programmable buttons to serve as an enable/disable button for each auxiliary device you plan to connect.
  • Page 86 Other Advanced Features • The recorder mode allows you to send your voice and that of the distant party to a tape recorder. • The ringer mode allows an external speaker to sound the ringing of your telephone. • The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone.

  • Page 87: Account Codes

    “forced”(mandatory) for dialing outside numbers To enter account code on an outgoing call, 1. Dial 9 or other line button (the display prompts for an account code if programmed to do so). Sept ‘04 CAUTION those mentioned above. Comdial CONVERSip EP100 User...

  • Page 88: Dial By Name

    Other Advanced Features 2. Press INTERCOM (call is automatically placed on hold). 3. Dial *04 and the account code, or press programmed ACCOUNT CODE button,. 4. Listen for dial tone and dial number you are calling. Note: See Section 6.4, LCD Feature Buttons for instructions on pro- gramming a dedicated ACCOUNT CODE button.

  • Page 89: Volume Control

    There are eight speaker loudness levels. While on a call and in speakerphone mode, press the VOLUME Up or VOLUME Down button once for each change in loudness that you desire. Sept ‘04 CONVERSip EP100 User Finding No Match Volume Up Button...

  • Page 90: Muting Your Ep100

    Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your EP100’s default volume, see the next section of this chapter. There are eight headset loudness levels that you can set for the current call.

  • Page 91: Default Volume Control

    5. Repeat this procedure in each mode until you’ve set all default volume levels. 7.11 Programmed Button Display 7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your telephone. Sept ‘04 CONVERSip EP100 User Comdial...

  • Page 92: Status Of Busy Lines And Stations

    Other Advanced Features To button query your telephone, 1. Select OPTIONS. 2. Select NEXT until the QUERY option appears. 3. Select QUERY. 4. Press the button in question. 5. Read the displayed information (display will hold for few sec- onds before the telephone returns to idle).

  • Page 93: Paging

    3. Dial 70 through 77 for zones 1–8. Note: Zone 1 (code 70) provides an all-call function in the default mode. 4. Make announcement. 5. Remain on line if awaiting a reply (known as a Meet-Me page), or hang up handset. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 94 Other Advanced Features At times other telephone users may page you with instructions to meet them on line (a Meet-Me page). You can go to the nearest tele- phone, dial a code, and be in contact with the paging party. To reply to a Meet-Me page, 1.

  • Page 95: Appendix A Feature Access Codes

    Call Forward, Ring- No Answer, Personal Calls Call Forward, All Calls Call Park, Orbit 910- Sept ‘04 CONVERSip EP100 User Enable Code INTERCOM + *04 + account code INTERCOM + 70 INTERCOM + 0 INTERCOM + #08 + authorization code...
  • Page 96 Feature Access Codes Feature Call Park, Pickup Call Pickup, Directed Call Pickup, Group Clear Major Alarm Ring DISA Access Do Not Disturb Do Not Disturb Override DSS Programming Executive Override Hold, Manual Hold, Exclusive Hold, Directed Hold, Directed Pickup LCD Messaging Line Group 1 Line Groups 2-11 Line Groups 12-16...
  • Page 97 Response Message Service Observing Speed Dial, Station Speed Dial, System Speed Dial, Programming Station Lock Sept ‘04 CONVERSip EP100 User Enable Code INTERCOM + 78 INTERCOM + *3 + extension number INTERCOM + 0 INTERCOM + 70 INTERCOM + 71 to...
  • Page 98 Feature Access Codes Feature Volume Save Voice-Announce Block Note: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to change these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.

  • Page 99: Appendix B Display Abbreviations

    APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the soft key label abbreviations that appear on the EP100 LCD. Abbreviation ACCT ALERT APAGE ARECD ARING ARDL Sept ‘04 CONVERSip EP100 User Feature Account Codes Set Reminder All Calls Forward Answer Auxiliary Pager...
  • Page 100 Display Abbreviations Abbreviation (Continued) BKSP CALL CAMP CFWD CALLBK CLEAR CONF DARK DISP Feature Backspace Call Camp On Call Forward I Will Call Back Clear Features Clear Conference Dark (contrast) Display Comdial Definition While programming a speed dial number, back- space erases an incor- rect entry.
  • Page 101 Abbreviation (Continued) EXIT FEAT GPLSN HDSET HAVE HOLD LIGHT Sept ‘04 CONVERSip EP100 User Feature Do Not Disturb Direct Station Select Exit Selection Speed Dial By Name Feature Group Listen Headset Ask Caller To Hold Light (contrast) Message Comdial Definition...
  • Page 102 Display Abbreviations Abbreviation (Continued) NEXT MUSIC NoANS OPTIONS OVER PAGE PARK PCKUP PERS PRIV QUERY RECON Feature Next Display Background Music No Answer/Forward Options Override Paging Zone Park Orbit Pick Up Personal Privacy Button Query Reconnect Comdial Definition Shows the next display. Turn on the background music at your station.
  • Page 103 Abbreviation (Continued) RING SAVE SDIAL SEND SOHVA TAKE MSG Sept ‘04 CONVERSip EP100 User Feature Ring Tone Save Number Speed Dial Send Transfer Set Feature Secure Off-Hook Voice Announcement Music Source Take A Message Voice Announce Block Comdial Definition Select different ringing tones.
  • Page 104 Display Abbreviations This Page Intentionally Left Blank Comdial Sept ‘04...

  • Page 105: Appendix C Feature Networking Support

    Account Both Code Alarms A-lead Alternate Terminating Attendant ANI (passed Terminating across the network but must be enabled per node) Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support None Across Network None Across Network Local Local Comdial Local...
  • Page 106 Feature Networking Support Type Feature Originating/ Name Terminating (Continued) /Both ANI DNIS Originating (passed across the network but must be enabled per node) ANS Detect Originating Both Attendant Both Programing Authorizatio Originating n Code Auto Hold Terminating Auto Pause Terminating Auto Redial Originating Aux Line...
  • Page 107 Call Pickup Terminating Directed Call Pickup Terminating Group Call Time Originating Call Transfer Both Call Waiting Terminating Tone Camp On Terminating Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support Comdial Across Network (with limitations) None Across Network (with...
  • Page 108 Feature Networking Support Type Feature Originating/ Name Terminating (Continued) /Both CFOS Both Clock Set Conference Both Day Night Both Class of Service Delay Hot Terminating Line Dist Ring Terminating Dial by Originating Name Directed Both Station Hold Disable Station Disconnect Both Notification DND/...
  • Page 109 Night Mode Enhanced Terminating Ringing Executive Both Override Extended DTMF Feature Numbering Group Listen Terminating Hands Free Both Hold Terminating Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support Comdial Local (display phones) Comdial Across Network (with limitations) None Across...
  • Page 110 Feature Networking Support Type Feature Originating/ Name Terminating (Continued) /Both Hunt Group Terminating (can access Hunt group across Network but members must be local to each other) Hunt List Terminating Idle Line Both Incoming Both Call Routing Intercom Numbering Intercom Originating Speed Dial Last Number...
  • Page 111 Both Network Operator/ Both Node Page Both Park Orbit Terminating Personal Terminating Ring Tone Prime Line Originating Privacy Terminating Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support Comdial/ Across QSIG Network None None Local None Local None Local...
  • Page 112 Feature Networking Support Type Feature Originating/ Name Terminating (Continued) /Both Pulse Set On Originating Query Originating (button) Queue Terminating Quick Terminating Transfer Recall Call Forward Recall Terminating Timing (Hunt Group) Record Both Response Both Message Ring Terminating Monitoring Serial Terminating Transfer Service Originating...
  • Page 113 SLPS—Save Originating Number SLPS—TAP Both SMDA/ Both SMDR Softkey Both SOHVA Terminating SOHVA Originating Service Observe Dial Originating Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support None Local None Local None Across Network None Across Network None Across...
  • Page 114 Feature Networking Support Type Feature Originating/ Name Terminating (Continued) /Both System Both Speed Dial Station Both Monitoring (DSS/BLF) Station Both Names Station State Originating Query Subdue Terminating Ringing System Both Manager Prog System Both Parameters TAFAS (line Both answer from any station) Toll Both...
  • Page 115 Type Feature Originating/ Name Terminating (Continued) /Both Voice Terminating Announce Block Serial WP Integration Sept ‘04 CONVERSip EP100 User Feature Remote Parameters Networking Support Comdial Across Network Across Network Across Network Comdial Program Feature Node/Station Hub and VM Hub and VM...
  • Page 116 Feature Networking Support This Page Intentionally Left Blank Comdial Sept ‘04...

  • Page 117: Appendix D Glossary

    Automatic Dialing (or Autodialing) Using programmable buttons to store numbers for one- or two-button dialing. Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. Sept ‘04 CONVERSip EP100 User Comdial...

  • Page 118: Block Programming

    Glossary Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of...

  • Page 119: Caller Id

    Class Of Service (COS) Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 120 Dial By Name This feature allows users to employ any two-line display, EP100 and its soft keys to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

  • Page 121: Exclusive Hold

    In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 122 Glossary Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. Hands free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker.
  • Page 123 A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark. Night Transfer Transferring incoming calls to a particular station(s) for off-hour answering. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 124 Glossary Operator Station Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.
  • Page 125 Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 126 Glossary Speed Dialing Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Station A single system telephone with an individual identity and feature set assigned by the programmer.
  • Page 127 Voice call A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Sept ‘04 CONVERSip EP100 User Comdial...
  • Page 128 Glossary Zone Paging Paging through the intercoms of some stations or departments in the system. Comdial Sept ‘04...
  • Page 129 83, 84, 85, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 101 Clearing Feature Buttons 78 codes 82, 95 Sept ‘04 CONVERSip EP100 User INDEX compatible equipment 87 Conferencing 50, 51 configuring with auxillary jack 87 connecting an external ringer 88...
  • Page 130 Index Group Listening 76, 92 handling hold recalls 32 handling multiple calls on hold 33 handling ring no answer calls 52 Handset, setting volume 92 Headset 87, 92 Hold Button 18, 21 Holding Calls 31, 32, 33 initial settings 95 Intercom Button 18, 21 intercom calls 30 LCD Abbreviations 101...
  • Page 131 31 using with Caller ID 37 VAB 37 Voice Announce Block 77 Sept ‘04 CONVERSip EP100 User Voice Announce Block (VAB) 37 Volume Control 93, 95 VOLUME DOWN Button 91 VOLUME UP Button 91 Zone Paging 95...
  • Page 132 GCA70-410 Rev 1 Sept ‘04...

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