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Demineralization Cartridge
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The Venta-Sonic humidifier is equipped with a new demineralization filter cartridge.
This cartridge was especially developed for the Venta-Sonic humidifier and is the
next generation technology. A new nano-silver technology which provides microbial
protection renders ionic silver sticks unnecessary. The filter housing contains a
protective nano-silver material, which in combination with the filter pellet material,
helps prevent bacterial growth, calcium, and lime build-up.
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Replace the demineralization filter cartridge every 2-3 months or earlier, depending
on your individual water quality and usage of the Venta-Sonic. Soak the cartridge in
warm water for several minutes before installing it in the unit.
For replacement cartridges simply call our customer service toll free at 1 (888) 333
8218, or visit our website at www.venta-sonic.com.
Helpful Hints and Trouble Shooting
What should I do if my Venta-Sonic does not produce mist?
Insure that the water tank is properly set on its base. Make sure all air bubbles are out
by tapping the tank with your finger until all air has escaped. It may take several
minutes for mist to be visible.
What should I do if the display is lit but there is no mist?
Check if water tank is empty—refill. Check if oscillator is dirty and needs cleaning.
Clean oscillator as instructed above.
What should I do if my Venta-Sonic produces no mist, and the display
is not lit?
Check if the plug is connected to an A/C outlet. Is there electrical power in the outlet?
Try to plug the power cord into a different 110-120V A/C outlet. Check if there is water
in the reservoir of the base. Check if the unit is positioned on a flat surface.
What should I do if water in the unit will not flow down from the tank
to the reservoir in the base?
Gently wiggle the tank while watching for the air bubbles indicating that the water is
running down to the reservoir. Remove tank and reset on the base. Tap the tank
slightly. Check the demineralization cartridge; replace if necessary.
Servicing your Venta-Sonic Humidifier
Should you experience unforeseen problems with your humidifier that you cannot
resolve based on above Hints and Troubleshooting, please call our customer service
department toll free at 1 (888) 333 8218 to obtain a Return Merchandise Authorization
(RMA) number. Attach a tag to the product that includes your name, address, daytime
phone number, and description of the problem. Include a copy of the original sales
receipt. Carefully package the product in its original packaging and send it either by
UPS or Parcel Post with shipping and insurance prepaid to:
For products purchased in the United States:
Venta-Airwasher LLC • 1360 Hamilton Parkway • Itasca, Illinois 60143
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