Topaccessdocmon Errors; Topaccessdocmon Error Conditions; The Device Is Not Responding; Cannot View Job In Topaccessdocmon Print Queue - Toshiba e-STUDIO 281C Printing Manual

TopAccessDocMon Errors

This section describes about the error conditions and messages of TopAccessDocMon.

TopAccessDocMon Error Conditions

Refer to the corrective action for the following error conditions.

The Device is Not Responding

Problem Description
The status bar reads, "The device is not responding" and the broken connection icon is
displayed in the taskbar.
Technically, this icon means that the SNMP manager on the client machine cannot com-
municate with the SNMP agent on this equipment. Several error conditions can cause
this status:
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Corrective Action
1. Make sure that the SNMP Network Service is enabled from the Network Setup page
2. Wait for a couple of minutes. Most of the time, the connection is reestablished auto-
3. If the broken connection condition persists, exit and restart TopAccessDocMon.
4. If, upon restarting TopAccessDocMon, you receive a message that the address can-

Cannot View Job in TopAccessDocMon Print Queue

Problem Description
After submitting a job to print, there are several reasons why you may not see the job in
the print queue:
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Corrective Action
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Printing Guide — TopAccessDocMon Errors
P.347 "TopAccessDocMon Error Conditions"
P.348 "TopAccessDocMon Error Messages"
P.355 "Device Status Indicators"
P.347 "The Device is Not Responding"
P.347 "Cannot View Job in TopAccessDocMon Print Queue"
P.348 "Cannot Interpret TopAccessDocMon Messages/Warning/Errors"
The network connection between the client and the device has been broken.
The device IP Address has changed and the client is still using the old address.
The device is currently rebooting.
The SNMP agent on the device is not functioning properly or has stopped function-
ing.
in the TopAccess Administrator mode.
matically.
not be resolved, manually discover and select the device.
P.323 "Searching for a Printer"
The wrong device selected.
The job is queued on the Windows operating system print spooler.
The job may be held in the Novell print queue.
A copier error prevents printing.
Check the device location to see if there really should be any jobs listed.
Check the Jobs Log in TopAccess to see if the status of the job is listed as Done,
Deleted, or Unserviceable.
If the job is very small, it may have already been serviced and moved to the Jobs
Log as a terminated job. If the job was unserviceable for some reason, it no longer
appears in the under Current Jobs list.
5. Troubleshooting
347