Troubleshooting; If Damage Is Suspected - Sony UP-21MD Instructions For Use Manual

Troubleshooting

If Damage is Suspected

The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Symptoms Possible causes and remedies
Nothing appears on • The POWER switch of the printer is
the video monitor not set to ON.
tSet the POWER switch of the
even if you press any
of the operation printer to ON.
buttons. • The POWER switch of the video
monitor is not set to ON.
tSet the POWER switch of the
monitor to ON.
• Connections may not be correct.
tCheck connections and rectify, if
necessary. (See page 11.)
No message appears An incorrect signal is input.
tSelect another input signal on the
on the regular screen.
INPUT SETUP menu. (See
page 15.) Or, set the connected
video equipment to playback mode,
if it is currently set to another modes
such as stop mode.
No message or image • If an image captured in memory
appears on the regular appears when the SOURCE/
screen. MEMORY button is pressed,
SOURCE on the OUTPUT SETUP
menu is set to THRU.
tChange the SOURCE setting to
EE. (See page 44.)
• When the menu is displayed by
pressing the MENU button, the
DISPLAY setting of the video
monitor is set to OFF.
tSet the DISPLAY setting to ON
by pressing the DISPLAY button.
(See page 36.)
No message appears • The contrast of the printer display
on the printer window window is not set correctly.
tAdjust the brightness of the
display. (Only for the
UP-21MD) printer window display using the
LCD. CNTR. item on the
SYSTEM SETUP menu. (See
page 53.)
• The contrast of the printer display
window is set to OFF.
tAdjust the brightness of the
printer window display using the
LCD. CNTR. item on the
SYSTEM SETUP menu. (See
page 53.)
Symptoms Possible causes and remedies
The printer does not • An error message appears on the
print. display.
tPerform the steps described in
"Error/Warning Messages" on
page 61.
• Paper that cannot be used with this
printer has been loaded.
tLoad the correct paper. Use only
ink ribbons and paper for this
printer. (See page 57.)
• The paper is not loaded correctly.
tCheck which side of the paper is
the printing side, then load the
paper again. (See page 14.)
A black line appears Any portion for which there is no signal
on the printout. is printed in black.
tAdjust the image area to be printed.
(See page 47.) Then, capture a new
image and print it.
The printer produces Any portion for which there is no signal
a printout with a is printed in black.
tAdjust the image area to be printed.
black frame.
(See page 47.) Then, capture a new
image and print it.
The printed image is Only part of the video signal has been
partially cut out. stored.
tAdjust the image area to be printed.
(See page 47.) Then, capture a new
image and print it.
The printout is A quickly moving image has been
blurred. stored.
tSet the memory mode to FIELD by
using the MEMORY FRM/FLD
item on the LAYOUT SETUP menu,
then print it. (See page 24.)
The printout color is The paper is not loaded correctly.
tCheck which side of the paper is the
very pale.
printing side, then load the paper
again. (See page 14.)
The ink ribbon cannot • You may be trying to load an ink
be loaded. ribbon that can not be used with this
printer has been loaded.
tLoad the appropriate ink ribbon.
(See page 57.)
• The thermal is secured.
tTurn on the printer. The thermal
head moves so that you can now
install the ink ribbon. (See
page 56.)
The blank paper is The ink ribbon has been exhausted. Do
ejected even if you not reuse the ejected blank paper.
press the PRINT tReplace the ink ribbon. (See
button and RIBBON page 13.)
END message
appears.
63
Troubleshooting