Problem Solving - BellSouth MH9915 Installation And Operating Instructions Manual

Problem Solving

Problem Solving Section
For your assistance, we have listed below a few common problems.
Phone does not work, check the following:
1. BASE UNIT is plugged into a power source.
2. HANDSET is charged.
3. TONE/PULSE Select Switch is in the right position.
4. TELEPHONE LINE CORD is plugged into the TELEPHONE JACK.
Range of phone limited, check the following:
1. BASE UNIT is centrally located in your residence.
2. BASE UNIT is not located near appliances.
No dial tone, check the following:
1. TELEPHONE LINE CORD plugs are connected to the TELEPHONE JACK and
TELEPHONE LINE CONNECTION JACK.
2. BASE UNIT is plugged into a power source.
3. If you had a power failure or had unplugged the BASE UNIT, replace the HANDSET on
the BASE UNIT for 2 to 5 seconds to reset the system.
Received signal flutters or fades, check the following:
1. BATTERY PACK in the HANDSET is fully charged.
2. HANDSET is not too far from the BASE UNIT.
3. ANTENNA on the BASE UNIT is raised.
Interference on reception, check the following:
1. Noise may be picked up from electrical products in the home or electrical storms.
Generally, this noise is a minor annoyance and should not be interpreted as a defect
in your system. (See Technical Information on page 30).
2. Choose an alternate channel using the
Excess static, check the following:
1. Check to see that the ANTENNA is not touching another metal object.
If after pressing the
talk
following:
1. BASE UNIT is plugged into a power source.
2. If you had a power failure or had unplugged the BASE UNIT, replace the HANDSET on
the BASE UNIT for 2 to 5 seconds to reset the system.
NOTE:
If none of the telephones in the house are working, disconnect one set at a time to verify
that none of the phones are causing the problem. If you still have a problem after doing
this, and your telephone still does not work, please contact your local phone company.
del/chan
button, you receive three "beeps" and no dial tone, check the
29
button on the HANDSET.