Belkin Wireless G Plus MIMO Router F5D9230-4 User Manual page 107

Troubleshooting
Solution:
1. If you cannot connect to the Internet, the "WAN" light is on, and the
"Connected" light is blinking, the problem may be that your connection
type may not match the ISP's connection.
2. If you have a "static IP address" connection, your ISP must assign you
the IP address, subnet mask, and gateway address. Please refer to
the section entitled "Alternate Setup Method" for details on changing
this setting.
3. If you have a "PPPoE" connection, your ISP will assign you a user name
and password and sometimes a service name. Make sure the Router's
connection type is configured to PPPoE and the settings are entered
properly. Please refer to the section entitled "Alternate Setup Method" for
details on changing this setting.
4. You may need to configure your Router to meet the specific requirements
of your ISP. To search our knowledge base for ISP-specific issues, go to:
http://web.belkin.com/support and type in "ISP".
If you are still unable to access the Internet after verifying these settings,
please contact Belkin Technical Support.
Problem:
• The Setup Assistant completed, but my web browser
doesn't work.
• I am unable to connect to the Internet. The "WAN" light on my
Router is blinking, and the "Connected" light is solid.
Solution:
1. If the "WAN" light is blinking, and the "Connected" light is solid, but you
are unable to access the Internet, there may be third-party firewall software
installed on the computer attempting to access the Internet. Examples
of third-party firewall software are ZoneAlarm, BlackICE PC Protection,
McAfee Personal Firewall, and Norton Personal Firewall.
2. If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall
software is preventing Internet access by temporarily turning it off. If, while
the firewall is disabled, Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
3. Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet
access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.
103
1
2
3
4
5
6
7
8
9
10