Siemens HiPath 5000 RSM Operating Instructions Manual
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Siemens HiPath 5000 RSM Operating Instructions Manual

Dtmf telephones; pulse telephones
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  • Page 1 +L3DWK#6333# +L3DWK#8333#560 +L3DWK#$OO6HUYH/#+LFRP#483#(2+ '70)#7HOHSKRQHV 3XOVH#7HOHSKRQHV 2SHUDWLQJ#,QVWUXFWLRQV www.westlake.co.uk...

  • Page 2: Before You Begin

    HiPath 3000 / 5000 RSM with commercially available dial pulsing or touch tone tele- phones. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: •...

  • Page 3: Table Of Contents

    Trace Call: Identifying Anonymous Callers (Not for U.S.) ... 12 Answering Calls from the Entrance Telephone and Opening the Door. 12 Making Calls....... . . 14 Dialing Numbers .
  • Page 4 Busy Override - Joining a Call in Progress..... . . 25 Telephone Settings ......26 Locking the Telephone to Prevent Unauthorized Use .
  • Page 5 Answering Messages ........32 Using Another Telephone Like Your Own ..... . . 33 Resetting Services and Functions (System-Wide Cancellation for a Telephone).
  • Page 6 Opening the Door ......... 51 Ø All About Your Telephone Documentation .......52 Index.

  • Page 7: Basic Operating Instructions

    Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Enter the code. ) Press the consultation hold key, signal key, flash key (not applicable to pulse telephones). You hear a tone.

  • Page 8: Accessing Functions

    Basic operating instructions Step by Step 8 8 8 8 Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the star key, and all codes to de- activate, disable or delete functions are always entered starting with the pound key.

  • Page 9: Making And Answering Calls

    Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 10: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Making and Answering Calls Step by Step 10 10 10 10 Placing the first call on hold and answering the sec- ond call: Enter the code. You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one: ) Press the key.

  • Page 11: Accepting A Specific Call For Your Colleague

    You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing. Accepting calls in a team Æ page 44. Using Mailboxes If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset.

  • Page 12: Turning Do Not Disturb On And Off

    Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you are authorized to activate a door opener (contact...
  • Page 13 Lift the handset after more than thirty seconds. Dial the entrance telephone number. Opening the door from your telephone during a call from the entrance telephone: Enter the code. Dial the entrance telephone number.

  • Page 14: Making Calls

    Making Calls Step by Step 14 14 14 14 Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.

  • Page 15: Talking To Your Colleague With A Speaker Call

    Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an optiset E system telephone without any action on their part. Lift the handset. Enter the code.

  • Page 16: Reserve Trunk

    (Not for U.S.) If this function has been configured (contact the service personnel), you can selectively assign a specific num- ber (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

  • Page 17: Trunk Flash

    Enter the code. Enter the service code and/or telephone number. Associated Dialing/Dialing Aid If this function has been configured (contact the service personnel), you can use your telephone as a dialing aid for other telephones. Lift the handset. Enter the code.

  • Page 18: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step 18 18 18 18 Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. ) Press the key. Call the second station.

  • Page 19: Conducting A Conference

    Step by Step Calling Multiple Parties Simultaneously Conducting a Conference In a conference call, you can talk to as many as four (two in the case of HiPath 3300/3350) other parties at the same time. These may be internal or external users. Lift the handset.

  • Page 20: Removing The Isdn Central Office Party From The Conference (Only For U.s.)

    Calling Multiple Parties Simultaneously Step by Step 20 20 20 20 Removing the ISDN Central Office Party From the Conference (Only for U.S.) Enter the code. Transferring a Call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league.

  • Page 21: Parking A Call

    You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call.

  • Page 22: Making Calls To Stored Destinations

    Making Calls to Stored Destinations Step by Step 22 22 22 22 Making Calls to Stored Destinations Using Station (Only DTMF Telephones) and System Speed-Dial Numbers Precondition: You have stored station speed-dial numbers Æ page 28 or the service personnel has stored system speed-dial numbers.

  • Page 23: Checking And Assigning Call Charges

    Step by Step If necessary Checking and Assigning Call Charges Checking and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code.

  • Page 24: If You Cannot Reach A Destination

    Precondition: You have reached a busy line or no one answers. Enter the code. Answering a Callback Precondition: A callback was saved. Your telephone rings. Lift the handset. You hear a ring tone. Deleting (All) Stored Callbacks Lift the handset.

  • Page 25: Call Waiting (Camp-On)

    Enter the code. The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

  • Page 26: Telephone Settings

    Enter the code for "lock" or "unlock". Enter the telephone lock PIN Æ page 27. While the telephone is locked, a special dial tone sounds when you lift the handset. You can con- tinue to dial internal numbers as usual.

  • Page 27: Saving Your Pin

    Saving Your PIN To prevent unauthorized persons from using your tele- phone Æ page 26 and to use another telephone like your own Æ page 33, you need to enter a personal iden- tification number, which you can save yourself.

  • Page 28: Saving Station Numbers And Appointments

    (wait approx. 5 seconds). Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 11. To do this, you need to save the time you want the call to be made.

  • Page 29: Call Forwarding

    (External destinations require special configuration in the system). Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 47! Lift the handset. Enter the code. Enter the line type you wish to use:...

  • Page 30: Using Night Answer

    ( standard night answer service) or by you (temporary night answer service). Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 48! Activating this function: Lift the handset.

  • Page 31: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.

  • Page 32: Using Other Functions

    Using Other Functions Step by Step 32 32 32 32 Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and optiset E basic models.

  • Page 33: Using Another Telephone Like Your Own

    Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Lift the handset. Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN.

  • Page 34: Silent Monitor

    Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

  • Page 35: Activating Functions For Another Telephone

    65 Æ page 28 code Lift the handset. Enter the code. Enter the internal number of the telephone for which you want to activate the function. Enter the code – e.g. 97 for DND on – and procedure (if relevant).

  • Page 36: Locking Another Telephone To Prevent Unauthorized Use

    If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.
  • Page 37 Associated service, code: Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system. Set up a call to the system. Enter the station number (contact the service personnel).

  • Page 38: Controlling Connected Computers Or Other Programs And Telephone Data Service (For Hipath 3500/3550/3700/3750 Only)

    Step by Step 38 38 38 38 Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/ 3550/3700/3750 only) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

  • Page 39: Controlling Relays

    Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 50! Lift the handset. Enter the code for "on" or "off".

  • Page 40: Enhanced Paging Equipment (Hipath 3700/3750 Only)

    Using Other Functions Step by Step 40 40 40 40 Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Lift the handset. Enter the code.

  • Page 41: Team And Executive/Secretary Functions With

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.

  • Page 42: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating this function: Lift the handset.

  • Page 43: Using Other Team Functions

    Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 46! You belong to a hunt group or a group call: Lift the handset.

  • Page 44: Accepting A Call For Another Member Of Your Team

    The person who answers first receives the call. Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 49! Saving telephones for the ringing group: Lift the handset.

  • Page 45: Uniform Call Distribution (Ucd)

    If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.

  • Page 46: Special Functions In The Lan (Pc Network)

    46 46 46 46 Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).

  • Page 47: Transferring Call Forwarding

    Special Functions in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Æ page 29 for your telephone from other HiPath 5000 RSM tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

  • Page 48: Using Night Answer

    Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Enter Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service. Enter Activating this function: Enter the code.

  • Page 49: Activating And Deactivating A Ringing Group

    Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 44. Saving the telephones for the ringing group: Lift the handset.

  • Page 50: Controlling Relays

    Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Enter Enter the (DISA) call number of the telephone from which you wish to control the relay. Enter Enter the code for "on" or "off".

  • Page 51: Opening The Door

    Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Enter Enter the (DISA) call number of the telephone from which you wish to activate the door opener. Enter Enter the code.

  • Page 52: Documentation

    CD-ROM (ask the service personnel) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or- ganisation of via the following Internet address.

  • Page 53: Index

    ... 28 assigning programmable keys associated dialing/dialing aid automatic connection setup call accepting, group ... 44 answering ... 9 entrance telephone ... 13 forwarding ... 29 forwarding in a team ... 41 forwarding MSN in CO ... 31 parking ... 21 pickup, directed ...
  • Page 54 ... 28 LAN telephony ... 46 locking all phones ... 36 locking all phones ... 36 locking/unlocking the telephone mailbox ... 11 making calls to stored destinations ... 22 with the dialing aid ... 17 making external calls ... 14 making trunk calls ...
  • Page 55 PIN ... 27 secretary functions ... 41 setting your telephone ... 26 silent monitor ... 34 simple paging equipment ... 39 speaker call ... 15 special dial tone ... 11 speed-dialing dialing numbers ... 22 saving station speed-dialing system ...

  • Page 56: Quick-Reference Operating Instructions

    Quick-Reference Operating Instructions (Appendix)
  • Page 57 Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code. When using pulse telephones, the key by . Note that the Functions Accept a waiting call (camp-on) Terminate second call,...
  • Page 58 Changeover off (lock/unlock) Lock all phones Unlock all phones Consult Quit consultation, 1. Continue the call Toggle Start three-party conference Connect parties Conversation (entrance telephone) Open door Door release on Door release off 58 58 58 58 Operating Steps Ext. Ext. Ext.
  • Page 59 Functions DND on DND off DTMF dialing / Tone dialing (only pulse telephone) Ending a call Group call, leave Group call, join Hotline Making calls Monitoring Night answer on Night answer off Override Paging another person (not for U.S.) Answer page (simple / enhanced paging...
  • Page 60 Functions Ring transfer on Ring transfer off Ringing group on Ringing group off Room monitor on Room monitor off Monitoring a room Save timed reminder Delete timed reminder Accept timed call Saving a PIN Send message Delete (sent) message Answering messages Speaker call Start conference The other party does not respond...
  • Page 61 Functions Telephone data service Trace call (not for U.S.) Transferring a call ...after announcement to group Trunk flash Log on at beginning/end of shift Log off at beginning/end of shift Log off work Log on work Work time on Work time off...
  • Page 62 ZZZ1KLSDWK1FRP Siemens HiPath Telephone Systems and associated products and services are available in the UK from :- www.westlake.co.uk ‹#6LHPHQV#$*#5336 ,QIRUPDWLRQ#DQG#&RPPXQLFDWLRQ#1HWZRUNV +RIPDQQVWU1#84#‡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