Scotts S1642, S1742, S2046 Operator's Manual page 72

Scotts lawn tractor operator's manual
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Quality Statement
Please do not return this tractor to the store
where you purchased it.
Your Scotts tractor, designed and built by John Deere, is
more than just a purchase, it's an investment in quality.
That quality goes beyond our equipment to your dealer's
parts and service support.
That's why John Deere has initiated a process to handle
your questions or problems, should they arise. If you have
questions or problems with your new tractor, please follow
the steps below. To locate your nearest authorized Scotts
servicing dealer, please call toll free 1-877-864-2295.
Step 1
Refer to your operator's manual
A. It has many illustrations and detailed information on the
safe and proper operation of your equipment.
B. It gives troubleshooting procedures, and specification
information.
Step 2
Contact your dealer
A. Your authorized Scotts servicing dealer has the
responsibility, authority, and ability to answer questions,
resolve problems, and fulfill your parts and service needs.
B. First, discuss your questions or problems with your
dealer's trained parts and service staff.
Step 3
Call the Customer Communications Center
A. Your authorized Scotts servicing dealer is the most efficient source in addressing any concern, but if you are not able
to resolve your problem after checking your operator's manual and contacting your dealer, call the Customer
Communications Center.
B. For prompt, effective service, please have the following ready before you call:
• The name of the dealer with whom you've been
working.
• Your equipment model number.
• Number of hours on machine (if applicable).
C. Then call 1-877-864-2295 and our advisor will work with your dealer to investigate your concern.
QUALITY STATEMENT
C. It gives ordering information for parts catalogs, service
and technical manuals.
D. If your questions are not answered in the operator's
manual, then go to Step 2.
C. If the parts and service people are unable to resolve
your problem, see the dealership manager or owner.
D. If your questions or problems are not resolved by the
dealer, then go to Step 3.
• Your 13-digit serial number which you recorded on the
inside front cover of this manual.
• If the problem is with an attachment, your attachment
identification number.
Quality Statement - 68

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