Sanyo DS13310, DS19310 Owner's Manual page 15

No sound
Press and hold
the Volume
key.
No Captioning
Is the program
you are watching
closed-captioned?
A Black box appears on the screen
Change Channels.
My remote control will not operate my Television
Be sure to point
the remote control
at the TV.
Cannot select or scan some channels
Press the RESET key twice
(personalized settings will
be reset to factory defaults).
The cabinet makes a popping sound
This is a normal condition during the warm-up and cool down of the plastic cabinet parts.
Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes. Problem is with program or signal (station, cable, or satellite reception).
No.
Yes. Set captioning on. Press the Caption key then press the 0 key to highlight Caption1.
No. Tune to a channel that is broadcasting a closed-captioned program.
Did the black box disappear or disappear briefly then reappear?
Yes. TV station is broadcasting a Caption text signal without any textual data.
Press the RESET key twice (customized settings will be reset to factory defaults).
To retain customized settings, just turn captioning off (see page 10).
Does the remote control work now?
Yes. There may have been an object between the Remote and TV.
No. Replace the batteries or confirm that the batteries are properly installed.
Did the problem go away?
Yes. It may have been the channel scan memory or V-Guide settings.
Adjust antenna direction/alignment.
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