Printing Problems - Samsung ML ML-2240 User Manual

CONDITION
The paper keeps • There is too much paper in the tray. Remove
jamming. excess paper from the tray. If you are printing
on special materials, load only one size of print
media at a time in the tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. See page 20.
• There may be debris inside the machine. Open
the front cover and remove the debris.
Envelopes skew or Ensure the paper guides are against both sides of
the envelopes.
fail to feed correctly.
34 _Troubleshooting
SUGGESTED SOLUTIONS

Printing problems

POSSIBLE
CONDITION
CAUSE
The machine The machine is not
receiving power.
does not print.
The machine is not
selected as the
default printer.
• Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page
31.
• No paper is loaded. Load paper. See page 22.
• The toner cartridge is not installed. Install the
toner cartridge.
• If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The machine The paper source
selection in the
selects print
printer properties
materials from
may be incorrect.
the wrong paper
source.
SUGGESTED SOLUTIONS
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung ML-2240
Series as your default printer
in your Windows.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See the Software section.
Check the LEDs status on
the control panel to see if the
machine is indicating a
system error.
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.