VeriFone VX 520 Quick Reference Manual

CREDIT SALE DEBIT SALE
• Select • Select
SALE
• Enter sale amount and press • Enter sale amount and press
ENTER
• Select
– Enter tip amount and press ENTER ,
• Swipe or insert customer card
or press ENTER to bypass.
• Select • Select
YES
• Swipe, tap, or insert customer card or • Have customer enter
manually enter account number and PIN pad and press
press
ENTER
– Enter cash back amount and press
• Terminal dials out, and receipt prints
– Select the desired language
CREDIT
– Select
CREDIT REFUND
– Enter expiration date (MMYY)
• Press the purple
and press ENTER
YES • Select
– Card present? Select
• Enter refund amount and press
(if No, see Mail/Phone section)
• Select
– Imprint the card and press ENTER
ENTER • Swipe, tap, or insert customer card or
– Enter V-Code and press ,
manually enter account number and
or press ENTER to bypass
press
– If bypassed, select V-Code option:
NO XREAD
(no V-Code), (unreadable), – Select the desired language
or XPROV (not provided)
– Select
– Enter Zip Code and press ENTER – Enter expiration date (MMYY) and press
• Terminal dials out
– Have customer enter PIN on PIN pad and press
ENTER, press ENTER to bypass – Remove the card
• Terminal dials out • Receipt prints
– Remove the card
DEBIT REFUND
• Receipt prints
• Press the purple
MAIL/PHONE SALE
• Select
• Press the purple key • Enter refund amount and press
DOWN ARROW
• Select • Select
PHONE ORDER
• Swipe, tap, or insert customer card or
• Enter sale amount and press
ENTER
• Select manually enter account number and
YES
• Manually enter account number press
• Select
and press
ENTER
• Enter expiration date (MMYY) • Have customer enter
and press press
ENTER
• Enter original transaction date (MMDDYY),
• Select option: or
PHONE WEB
and press
– If Web, encrypted? Select YES or NO
• Enter purchase order number, • Enter original time (HHMMSS),
and press
and press
ENTER
• Enter V-Code and press , or press • Terminal dials out, and receipt prints
ENTER
to bypass
ENTER
– If bypassed, select V-Code option:
NO (no V-Code), XREAD (unreadable),
XPROV
or (not provided)
• Enter street address number
and press
ENTER
• Enter Zip Code and press
ENTER
• Terminal dials out, and receipt prints
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
CARD TYPES ACCEPTED
• Visa
SALE
• MasterCard
ENTER
• Debit Cards
YES
• American Express
• Discover
DEBIT
on • PayPal
PIN
• Carte Blanche
ENTER
• Diners Club
ENTER
• JCB
• EBT
• Private Label
key
DOWN ARROW
TERMINAL MESSAGES
REFUND
AMOUNT DUE/BALANCE DUE:
ENTER
authorization has occurred. Ask customer
YES
for another form of payment for the
remaining balance of the sale. Press
to print the receipt. Pressing
ENTER
void the transaction.
CREDIT
ENTER AVS (ADDRESS VERIFICATION SERVICE):
if the street address and ZIP code entered
match the customer's billing address.
Call Voice Authorization Center. If
CALL:
approved, proceed with Offline Entry.
key
DOWN ARROW
HOLD/CALL OR PICK UP CARD:
REFUND
Use Code 10 procedure. Call the Voice
ENTER
Authorization Center.
YES
CARD SWIPE ERROR:
read. Swipe card again or manually key-in
ENTER
account number.
DEBIT
on PIN pad and
PIN
A communication error has
ENTER COMM ERROR:
occurred. Check line connections, call Help
Desk.
ENTER
Good batch. Batch transmission
GB (NUMBER):
ENTER
accepted.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER):
or Rejected Batch. Call Help Desk.
RECORD NOT FOUND:
found in terminal batch.
SETTLE FAILED, RETRY:
help desk.
0300033
V081616
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
Verification Code. A 3-4 digit non
V-CODE:
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal at
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual configurations
performed on the terminal will be reset after
a download.
A partial
ENTER
will not
CANCEL
Checks
Hold the card.
Magnetic stripe did not
Bank Name ______________________
Bank Phone ______________________
Current
Help Desk Phone __________________
V Number _______________________
Quit Duplicating
Voice Authorization Phone ____________
Merchant Number ID _______________
Invoice number is not
Other __________________________
Settlement failed, call
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
VERIFONE® VX 520, XEVA440
R E T A I L