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Acer Altos R700 Series User Manual

Acer altos user's guide
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Summary of Contents for Acer Altos R700 Series

  • Page 1 Altos R700 Series User’s guide...
  • Page 2 Serial Number: ___________________________________ Purchase Date: ___________________________________ Place of Purchase: ________________________________ Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

  • Page 3: Fcc Notice

    Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
  • Page 4 Notice: Shield cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

  • Page 5: Important Safety Instructions

    Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
  • Page 6 If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

  • Page 7: Table Of Contents

    ACPI System Management Baseboard Management Controller Field Replaceable Units and Sensor Data Records System Event Log Platform Event Management Emergency Management Port Acer Advance Server Management (ASMe) Security Intrusion Switch Monitoring Software Locks Using Passwords Secure Mode Summary of Software...
  • Page 8 Installing your Operating System Installing Acer Advance Server Management 3 Upgrading Tools and Supplies Needed Cautions Replacing the Back up Battery 4 Configuration Software and Utilities Service Partition (Optional) Configuration Utilities System Software Update Sequence Hot Keys Power-On Self-Test (POST)
  • Page 9 5 Solving Problems Resetting the System Initial System Startup Checklist Running New Application Software Checklist After the System Has Been Running Correctly Checklist More Problem Solving Procedures Monitoring POST Verifying Proper Operation of Key System Lights Confirming Loading of the Operating System Specific Problems and Corrective Actions Power Light Does Not Light...

  • Page 11: Description

    1 Description...

  • Page 12: Server Board Features

    Server Board Features Table 1 Server Board Features Feature Description Processors Dual processor slots supporting Intel® Xeon™ processors in an INT3/FCPGA Socket 604 package. Memory Six dual inline memory module (DIMM) slots support: • DDR-200 or DDR-266 compliant, ECC, registered, 72-bit, 168-pin, DIMMs •...

  • Page 13: Server Board Connector And Component Locations

    Server Board Connector and Component Locations The Altos R700 Server Board comes only in SCSI version. Figure 1 is a view of SCSI versions. Label Description System status LED ID LED Diagnostic LEDs (POST code)
  • Page 14 Label Description 64-bit PCI riser slot for PCI-X bus B (full height) DIMM slots I/O ports SCSI channel B connector (SCSI version only) COM 1 serial header ICMB connector IPMB connector 64-bit PCI riser slot for PCI-X bus C (low profile) Secondary processor socket Secondary processor fan connector Primary processor socket...

  • Page 15: Back Panel Connectors

    Label Description USB 2 & 3 header ATA-100 connectors (ATA version only) Hard Disk Drive LED header Speaker Back Panel Connectors Label Description USB 0 connector Video connector...
  • Page 16 Label Description SCSI channel A connector (SCSI server board only) NIC 2 RJ-45 connector Status LED Speed LED NIC 1 RJ-45 connector Status LED Speed LED PS/2 keyboard/mouse connector RJ-45 serial port USB 1 connector 1 Description...

  • Page 17: Processor

    Processor The Altos R700 server board accommodates one or two Intel Xeon processors with 512k cache in the INT3/FCPGA Socket 604 package. This processor uses the .13 micron technology.

  • Page 18: Memory

    Memory The system board has six 168-pin DIMM slots each supporting 72-bit ECC registered DDR DIMMs (DDR-200 or DDR-266 compatible). Memory is partitioned in three banks. You may install a minimum of 256 MB (128MB x 2) and as much as 12 GB. Memory must be installed in pairs, starting with bank 1 (slots 1B and 1A).

  • Page 19: Pci Riser Slots

    PCI Riser Slots The server board has two PCI riser slots. Riser slot B provides the following features: • 184 pin, 5 volt keyed, 64-bit expansion slot connector • Support for either a 1-slot or a 3-slot PCI riser card •...

  • Page 20: Video

    Video The Altos R700 Server Board uses an ATI RAGE XL PCI graphics accelerator with 8 MB of video SDRAM. The embedded SVGA video subsystem supports: • Resolutions up to 1600 x 1200 under 2D and 1024 x 768 under 3D •...

  • Page 21: Scsi Controller

    SCSI Controller The SCSI version of the server board includes an embedded Adaptec AIC-7899W / 7902W controller providing dual Ultra160/Ultra 320* Low Voltage Differential (LVD) SCSI channels. The SCSI bus is terminated on the server board with active terminators that cannot be disabled. The onboard device must always be at one end of the bus.

  • Page 22: Network Controller

    • Low power +3.3 V device On the Altos R700 Server Board, NIC 1 can be used as both a network interface and server management interface. NIC Connector and Status LEDs The 82546 controller drives LEDs on the network interface connector that indicate link/activity on the LAN and speed of operation.

  • Page 23: System Cooling

    System Cooling The chassis includes four 60-mm non-hot-swappable system fans for cooling the processor(s), hard drives, and add-in cards. The system fans are mounted in a fan module located in the middle of the chassis to pull cooling air through the chassis. The power supply contains a single fan for cooling.

  • Page 24: Keyboard And Mouse

    1 Description Keyboard and Mouse The keyboard/mouse controller is PS/2-compatible. If specified through the System Setup Utility (SSU), the server may be locked automatically if there is no keyboard or mouse activity for a predefined length of time. Once the inactivity (lockout) timer has expired, the keyboard and mouse do not respond until the previously stored password is entered.

  • Page 25: Rj-45 Serial Port

    RJ-45 Serial Port The rear RJ-45 serial port is a fully functional serial port that supports any standard serial device and provides support for serial concentrators. For server applications that use a serial concentrator to access the server management features of the baseboard, a standard 8- pin CAT-5 cable from the serial concentrator is plugged directly into the rear RJ-45 serial port.
  • Page 26 RJ-45 Signal Data Terminal Ready Transmitted Data Signal Ground Ring Indicator Received Data DCD or DSR Clear to Send 1 Description Abbreviation SGND DCD/DSR 1 or 6...

  • Page 27: Acpi

    However, the power supply will still be on and the processors will still be dissipating some power, so the power supply fans will still run. The Altos R700 server board supports sleep states s0, s1, s4, and s5: • s0: Normal running state.

  • Page 28: System Management

    ASMe integrates system management features into the hardware and provides additional features through ASMe Server Management software. This section describes the integrated hardware features, Acer Advance Server Management software, and the System Setup Utility and FRU/SDR Load Utility used to configure the hardware features.

  • Page 29: System Event Log

    You can use the FRU/SDR Load Utility (see “FRU/SDR Load Utility Description” on page 76) to initialize or update the FRU and SDR information. Acer server boards are shipped from the factory with some sensors disabled, because the actual configuration of the chassis is only determined when the user completes the system configuration.

  • Page 30: Emergency Management Port

    SSU or the SCW. Note: Important Altos R700 Server Chassis considerations: If you have configured the Serial 2 port for use as an Emergency Management Port and “always available”, the Serial 2 port will be accessible only by remote server management software.

  • Page 31: Acer Advance Server Management (Asme)

    System Setup Utility, FRU/SDR Load Utility, and Remote Diagnostics. The server can be booted to the service partition, either locally or remotely, to provide access to the utilities. For more information on Acer Advance Server Management and the individual ASMe applications, see the ASMe CD.

  • Page 32: Security

    Security Intrusion Switch Monitoring To help prevent unauthorized entry or use of the server, Acer Advance Server Management server management software monitors the chassis intrusion switch if one is installed. Opening an access cover will transmit an alarm signal to the server board, where BMC firmware and server management software process the signal.

  • Page 33: Secure Mode

    • Must enter the user password to exit secure mode. If only the supervisor password is set, you: • Must enter the supervisor password to enter BIOS Setup or the SSU. • Must enter the supervisor password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU.

  • Page 34: Summary Of Software Security Features

    Summary of Software Security Features The table below lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the SSU and go to the Security Subsystem Group, menu.
  • Page 35 Feature Set a time out period so that keyboard and mouse input are not accepted Also, screen can be blanked, and writes to diskette can be inhibited Control access to using the SSU: set supervisor password Control access to the system other than SSU: set user password Boot without keyboard...
  • Page 36 Feature Specify the boot sequence Description The sequence that you specify in setup will determine the boot order. If secure mode is enabled (a user password is set), then you will be prompted for a password before the server fully boots.

  • Page 37: Installation Procedures

    2 Installation Procedures...

  • Page 38: Rearrange The Standoffs

    2 Installation Procedures Rearrange the Standoffs If your chassis does not have board mount standoffs placed as shown, you must rearrange them so they match the holes in the server board. Failure to properly rearrange the metal standoffs may cause the server board to malfunction and may permanently damage it.

  • Page 39: Install The Server Board

    Using the screws that came with your chassis, mount the board to the chassis. Note: If you install the server board into an Altos R700 chassis, you will not use all of the mounting holes. See your chassis documentation for more details.

  • Page 40: Install The Processor Retention Brackets

    Install the Processor Retention Brackets There are four brackets, two for each processor socket. For each bracket, do the following: Place the bracket (A) on the server board. Insert and tighten two screws (B) to secure the bracket. 2 Installation Procedures...

  • Page 41: Installing Processors

    Installing Processors Raise the locking bar on the socket. Aligning the pins of the processor with the socket, insert the processor into the socket.
  • Page 42 Lower the locking bar completely. Follow the instructions packaged with your boxed processor for preparing the heat sink and processor for installation. Position the heat sink above the processor. Aligning the raised metal surfaces, place the heat sink on top of the processor.
  • Page 43 Press one end of the clip down (2). Press the other end of the clip down (3).

  • Page 44: Memory

    2 Installation Procedures Memory Only DDR-200 or DDR-266 compliant SDRAM is supported by the server board. Install from 256 MB to 12 GB of registered, ECC memory, using up to six DIMMs. A 1U chassis requires lowprofile (LP) 1.2-inch DIMMs. DIMMs must be installed in pairs and in the following order: 1B and 1A, 2B and 2A, 3B and 3A.

  • Page 45: Connect Cables

    Connect Cables Before connecting cables, consult the documentation supplied with your chassis. Label Description External SCSI channel A connector (SCSI server board only) Internal SCSI channel B connector (SCSI server board only) Serial 1 header Combined Floppy/Front Panel/IDE connector (For use in an Altos chassis only) Fan module connector Fan module connector...

  • Page 46: Installing A Service Partition On The Server (Optional)

    Installing your Operating System Install your operating system now. Installing Acer Advance Server Management You can install Acer Advance Server Management on a local server or on a remote workstation that is used to manage a LAN/WAN. 2 Installation Procedures...
  • Page 47 Insert the Acer Advance Server Management CD into the system’s CD-ROM. Click Install Server Management. Select the applicable system option. Review the Acer Software License Agreement and click Accept. If installing to a local server, click Install Now. If this is a multiple system installation, click Add to compile a list of systems and then click Install Now.
  • Page 48 2 Installation Procedures...

  • Page 49: Upgrading

    3 Upgrading...

  • Page 50: Tools And Supplies Needed

    Tools and Supplies Needed • Jumper removal tool or needle nosed pliers • Phillips† (cross head) screwdriver (#1 bit and #2 bit) • Pen or pencil • Antistatic wrist strap and conductive foam pad (recommended) 3 Upgrading...

  • Page 51: Cautions

    Cautions These warnings and cautions apply throughout this chapter. Only a technically qualified person should configure the server board. Cautions: System power on/off: The power button DOES NOT completely turn off the system AC power, 5V standby is still active whenever the system is plugged in.
  • Page 52 3 Upgrading remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the stake pins on the board.

  • Page 53: Replacing The Back Up Battery

    Replacing the Back up Battery The lithium battery on the server board powers the real time clock (RTC) in the absence of AC power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong.
  • Page 54 3 Upgrading...

  • Page 55: Configuration Software And Utilities

    4 Configuration Software and Utilities...
  • Page 56 4 Configuration Software and Utilities...

  • Page 57: Service Partition (Optional)

    Note: It is highly recommended that you install the service partition before installing an operating system. For more information, see the Service Partition section in the Installation Guide for Acer Advance Server Management. This document is included on the ASMe CD shipped with your server board.

  • Page 58: Configuration Utilities

    Configuration Utilities System Software Update Sequence When you update the system software, you should do it in the following order. Update firmware (BMC & HSC) Update FRU/SDR Unplug system for 30 seconds Update BIOS Clear CMOS Configuration Utilities Table: Utility Adaptec SCSISelect Utility Direct Platform...
  • Page 59 Utility Description and brief procedure Firmware Update Use to update BMC flash ROM or other Utility firmware. FRU/SDR Load Utility Use to update the Field Replaceable Unit (FRU) and Sensor Data Record (SDR) flash components. NOTE: You must run the FRU/SDR Load utility whenever the BMC is updated or if you change your processors.

  • Page 60: Hot Keys

    Hot Keys Use the numeric pad of the keyboard to enter numbers and symbols. To Do This: Secure your system immediately. Enter the Adaptec SCSI Utility during POST. Enter the Promise Technology IDE RAID Utility. Enter BIOS Setup during POST. Abort memory test during POST.

  • Page 61: Power-On Self-Test (Post)

    Power-On Self-Test (POST) Each time you turn on the system the BIOS begins execution of the Power-On Self-Test (POST). POST discovers, configures, and tests the processors, memory, keyboard, and most installed peripheral devices. The time needed to test memory depends on the amount of memory installed.

  • Page 62: Bios Setup

    BIOS Setup You can run BIOS Setup with or without an operating system being present. BIOS Setup stores most of the configuration values in battery- backed CMOS; the rest of the values are stored in flash memory. The values take effect when the system is booted. POST uses these values to configure the hardware.
  • Page 63 Press <Enter>. The boot process continues. When finished, a system prompt displays.

  • Page 64: Running The Adaptec Scsiselect Utility

    Running the Adaptec SCSISelect Utility Each host adapter includes an onboard SCSISelect configuration utility that allows you to configure/view the settings of the host adapter and devices in the server. The system finds the Adaptec SCSI host adapter and displays the message Adaptec SCSI BIOS V x.xxx where x.xxx is the version number of the SCSISelect utility.

  • Page 65: Configuring The Adaptec Scsi Adapter

    Press Configuring the Adaptec SCSI Adapter The Adaptec SCSI adapter has two busses. Select the bus from the following menu: Menu Item You have an adapter in your system. Move the cursor to the bus:device:channel of the one for configuration and press Enter. <F5>...
  • Page 66 When you are finished, press Esc> and make your selection from the following menu: Feature Option Exit Utility? 4 Configuration Software and Utilities Comment When you finish configuring your SCSI devices, press Esc. Then select Yes and press Enter. When this message appears: Please press any key to reboot.

  • Page 67: Direct Platform Control (Dpc) Console

    RS-232 serial connection to the server serial 2 port over a modem or a direct serial cable. The Direct Platform Control Console provides the ability for remote management of Acer servers via modem or LAN with a capability to run DOS-based programs.

  • Page 68: Running The Dpc Console

    • DPC over LAN mode. Access the DPC console features using the DPC console window menus and/or toolbar. Active when a connection is established through the LAN. • Re-direct mode. Active when the server is running BIOS console redirection. In this mode, the DPC console launches a separate window.

  • Page 69: Using The System Setup Utility

    Using the System Setup Utility The System Setup Utility (SSU) is located on the System Resource CD- ROM shipped with the server. Run the System Setup Utility to: • Set boot device priority • Set passwords and security options • View system events •...

  • Page 70: Running The Ssu

    Alternatively, if you have a workstation with the Microsoft Windows operating system, you can insert the CD into that system and create the diskettes on that system. Running the SSU When the SSU starts in the default local execution mode, the SSU accepts input from the keyboard or mouse.

  • Page 71: Customizing The Ssu Interface

    • Keyboard-Use the tab and arrow keys to highlight buttons and press the spacebar or Enter to execute. You can also execute a menu or button by using the Alt key in combination with the underlined letter in the name of the menu or button. You can have more than one task open at the same time, although some tasks might require complete control to avoid possible conflicts.

  • Page 72: Setting Boot Device Priority

    Setting Boot Device Priority To change the boot priority of a device: From the SSU Main window, choose Boot Devices. In the Multiboot Options Add-in window, select a device. Click the Move Up button to move it up in the list. Click the Move Down button to move it down.

  • Page 73: Viewing The System Event Log

    From the SSU Main window, choose Security. Click the User Password button. If you are changing passwords, enter the old password in the first box. Enter the new password (or leave blank to clear). Confirm the password by entering it again (or leave blank to clear).

  • Page 74: Viewing Fru Information

    From the SSU Main window, choose SEL Manager. When you start the SEL Manager, it automatically loads the current list of events from nonvolatile memory. Use the F4 and F5 keys to scroll the window contents to the left and right to view all of the columns. Use the File and SEL menu items to work with the SEL information: •...

  • Page 75: Viewing Sensor Data Records

    • Save As: Saves the currently loaded FRU data to a file. • Properties: Displays the number of FRU devices in the system and the number being displayed. Only FRU devices with valid FRU areas are displayed. • Reload: Refreshes the display by reading the current FRU entries from the server.

  • Page 76: Updating The Bios

    Updating the BIOS To update the BIOS: Download the update from the Acer support website. From the SSU Main window, choose System Update. (System Update is available only in Expert mode.) When you start System Update, it automatically displays the current revision information for the system firmware and BIOS.

  • Page 77: Saving And Restoring The System Configuration

    Saving and Restoring the System Configuration Using the SSU, you can save the following configuration information to a file: • Platform type, BIOS revision, and firmware revision • CMOS settings • Extended system configuration data (ESCD) • Settings for the emergency management port (EMP), platform event paging (PEP), and BMC LAN alerts Data is saved from all sources.

  • Page 78: Alerting For Platform Events

    Alerting for Platform Events You can set up the server to alert you when various events occur. Alerts can be delivered either as telephone pages or over the LAN. Instructions for setting up both telephone paging alerts and LAN alerts are given below.
  • Page 79 Setting Up LAN Alerts To set up the server to send alerts over the LAN: Configure the remote system to receive alerts. For more information, see the documentation for Acer Advance Server Management software. From the SSU Main window, choose Platform Event Manager...
  • Page 80 In the PEM window, click Configure LAN and fill in the boxes described in the following steps (boxes that aren’t listed here are not required for LAN alerts). Select the Enable LAN Alerts check box. (Optional) In the SNMP Community String box, enter a string for the community field in the Header section of the SNMP trap sent for an alert.

  • Page 81: Managing The Server Remotely

    11 Click Save to save the changes. 12 Click Close to return to the BMC LAN Configuration window. 13 To send a test alert to verify that you have correctly configured BMC LAN alerts, from the Options menu, choose Send Alert. 14 Click Save to save the changes.
  • Page 82 • DHCP: the IP address for the server is automatically assigned by the DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog are ignored. • Static: assign the IP address for the server using the Host, Gateway, and Subnet Mask boxes in the dialog.
  • Page 83 In the System Phone Number box, enter the number for the phone line connected to the modem on the EMP. From the Access Mode list, choose the remote access mode: • Always Active: the EMP is available at any time. •...

  • Page 84: Software Updates

    Software Updates Your system comes with preinstalled system BIOS and BMC firmware. Creating a Bootable Diskette Each update diskette created must be made bootable with ROM-DOS Ver. 6.22 or MS-DOS Ver. 6.22. Note: It is recommended that the target system be booted with the Resource CD that accompanied the product.

  • Page 85: Recovering The Bios

    Recovering the BIOS It is unlikely that anything will interrupt the BIOS upgrade; however, an interruption could damage the BIOS. The following steps explain how to recover the BIOS if an upgrade fails. The following procedure uses recovery mode for the Setup program. Note: Because of the small amount of code available in the non- erasable boot block area, there is no video support.

  • Page 86: Firmware Update Utility Description

    The program will load the file and then ask if it should upload boot code. Press N to continue unless otherwise directed by the release notes or an Acer support professional. The program next asks if it should upload operational code. Press Y to continue.
  • Page 87 • Discovers the product configuration based on instructions in a master configuration file • Displays the FRU information • Updates the EEPROM associated with the Baseboard Management Controller (BMC) that holds the SDR and FRU area • Generically handles FRU devices that might not be associated with the BMC What You Need to Do Either run the utility directly from the Resource CD or from diskettes...
  • Page 88 Command Line Format table: Command Description -? or -h Displays usage information. -d {fru, sdr} Displays requested area only. -cfg filename.cfg Uses custom CFG file. Pause between blocks data. Parsing the Command Line The FRU/SDR load utility allows only one command line function at a time.
  • Page 89 Configuration File The configuration file is in ASCII text. The utility executes commands formed by the strings present in the configuration file. These commands cause the utility to run tasks needed to load the proper SDRs into the nonvolatile storage of the BMC and possibly generic FRU devices.
  • Page 90 4 Configuration Software and Utilities...

  • Page 91: Solving Problems

    5 Solving Problems...

  • Page 92: Resetting The System

    This chapter helps you identify and solve problems that might occur while you are using the system. Resetting the System To do this: Soft boot reset, which clears system memory and reloads the operating system. Clear system memory, restart POST, and reload the operating system Cold boot reset.

  • Page 93: Initial System Startup

    Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration. Hardware failure is a less frequent cause. Checklist • Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? •...
  • Page 94 5 Solving Problems hardware and operating system list on the Acer Customer Support website.

  • Page 95: Running New Application Software

    Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. Checklist • Does the system meet the minimum hardware requirements for the software? See the software documentation.

  • Page 96: After The System Has Been Running Correctly

    After the System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems. Checklist • If you are running the software from a diskette, try a new copy of the software.

  • Page 97: More Problem Solving Procedures

    More Problem Solving Procedures This section provides a more detailed approach to identifying a problem and locating its source. Preparing the System for Diagnostic Testing Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.

  • Page 98: Confirming Loading Of The Operating System

    checked, its activity light should turn on briefly. Check for the following: • Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light” on page 91. • If a second diskette drive is installed, does its activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light”...

  • Page 99: Specific Problems And Corrective Actions

    Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does not light. • There is no beep or an incorrect beep pattern. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. •...

  • Page 100: Characters Are Distorted Or Incorrect

    • Are the video monitor switch settings correct? • Is the video monitor signal cable properly installed? • Is the onboard video controller enabled? If you are using an add-in video controller board, do the following: Verify that the video controller board is fully seated in the server board connector.

  • Page 101: Diskette Drive Activity Light Does Not Light

    • Are the fan power connectors properly connected to the server board? • Is the cable from the front panel board connected to the server board? • Are the power supply cables properly connected to the server board? • Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong way? If the switches and connections are correct and AC power is available...

  • Page 102: Problems With Application Software

    • Is the onboard IDE controller enabled? Problems with Application Software If you have problems with application software, do the following: • Verify that the software is properly configured for the system. See the software installation and operation documentation for instructions on setting up and using the software.

  • Page 103: Problems With Network

    Problems with Network The server hangs when the drivers are loaded: • Change the PCI BIOS interrupt settings. Diagnostics pass, but the connection fails: • Make sure the network cable is securely attached. • Make sure you specify the correct frame type in your NET.CFG file. The Activity LED doesn’t light: •...
  • Page 104 Check with your LAN administrator about the correct networking software that needs to be installed. • If you are directly connecting two servers (no hub), you will need a crossover cable (see your hub documentation for more information on crossover cables).

  • Page 105: Technical Reference

    6 Technical Reference...
  • Page 106 6 Technical Reference...

  • Page 107: Server Board Jumpers

    Server Board Jumpers Label Jumper Name RJ-45 Serial Port Config CMOS CLR PSWD CLR What it does at system reset Configures either a DSR or a DCD signal to the connector. See “RJ-45 Serial Port” on page 15. If these pins are jumpered, the CMOS settings are cleared.
  • Page 108 Label Jumper Name RCVRY BOOT BMC Boot Block Write Enable 6 Technical Reference What it does at system reset If these pins are jumpered, the system will attempt BIOS recovery. These pins should not be jumpered for normal operation. If these pins are jumpered, BMC boot block is erasable and programmable at next reset.

  • Page 109: Diagnostic Leds

    Diagnostic LEDs To help diagnose POST failures, a set of four bi-color diagnostic LEDs is located on the back edge of the baseboard. Each of the four LEDs can have one of four states: Off, Green, Red, or Amber. The LED diagnostics feature consists of a hardware decoder and four dual color LEDs.
  • Page 110 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description Verify CMOS Checksum. Read Microcode updates from BIOS ROM. Initializing the processors. Set up processor registers. Select least featured processor as the BSP. Hook before the keyboard BAT command is issued. Keyboard Controller Test: The keyboard controller input buffer is free.
  • Page 111 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description Detect Configuration Mode, such as CMOS clear. Chipset Initialization before CMOS initialization. Init System Timer: The 8254 timer test is over. Starting the memory refresh test next. Check Refresh Toggle: The memory refresh line is toggling. Checking the 15 second on/off time next.
  • Page 112 Description Load defaults in CMOS RAM if bad checksum or CMOS clear jumper is detected. Initializing APP CMOS RAM for appliance servers only. Check point After CMOS Initialized. Validate date and time in RTC. Load Micro Code To All CPUs.
  • Page 113 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description Initialize AMI display manager Module. Initialize support code for headless system if no video controller is detected. Scan flash for logos and Initialize logo data areas. Detect PS/2 Mouse. Hook after c000 ROM control. Set up video parameters in BIOS data area.
  • Page 114 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description Memory Test: The amount of memory above 8 MB has been found and verified. Checking for a soft reset and clearing the memory below 8 MB for the soft reset next. If this is a power-on situation, going to checkpoint 4Eh next.
  • Page 115 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description Keyboard Interface Test: A keyboard reset error or stuck key was found. Issuing the keyboard controller interface test command next. Check Stuck Key Enable Keyboard: The keyboard controller interface test completed. Writing the command byte and initializing the circular buffer next.
  • Page 116 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code Description OEM Patch 9. Set Printer RS-232 Timeout. Init FDD Devices: Resetting the hard disk controller next. Lock out PS/2 keyboard/mouse if unattended start is enabled. Option ROM Scan. Init Boot Devices: The adapter ROM had control and has now returned control to BIOS POST.
  • Page 117 Diagnostic LED Decoder Post G=Green,R=Red,A=Amber Code 000h 000h Description Adjust Setup: Programming the Setup options next. Set Display Mode. OEM Patch 12. Build SMBIOS table and MP tables. Program hotkey and timeout settings in keyboard controller. Processor initialization before boot. Copy required language strings to shadow RAM.

  • Page 118: Post Error Codes And Messages

    POST Error Codes and Messages The following table defines POST error codes and their associated messages. The BIOS prompts the user to press a key in case of serious errors. Some error messages are preceded by the word "Error" to highlight the fact that the system might be malfunctioning.
  • Page 119 Error Code Error Message Hard disk 1 Error Hard disk 2 Error Hard disk 3 Error CD-ROM disk 0 Error CD-ROM disk 1 Error CD-ROM disk 2 Error CD-ROM disk 3 error Date/Time not set Cache memory bad CMOS clear Password clear PCI Error PCI Memory Allocation Error...
  • Page 120 Error Code Error Message 8110 Processor 1 Internal error (IERR) 8111 Processor 2 Internal error (IERR) 8120 Processor 1 Thermal Trip error 8121 Processor 2 Thermal Trip error 8130 Processor 1 disabled 8131 Processor 2 disabled 8140 Processor 1 failed FRB-3 timer 8141 Processor 2 failed FRB-3 timer 8150...
  • Page 121 Error Code Error Message 8193 CPUID, Processor Stepping are different 8194 CPUID, Processor Family are different 8195 Front Side Bus Speed mismatch. System Halted 8196 Processor Model are different 8197 CPU Speed mismatch 8300 Baseboard Management Controller failed to function 8301 Front Panel Controller failed to Function 8305...

  • Page 122: Bios Recovery Beep Codes

    BIOS Recovery Beep Codes In the case of a Bootblock update, where video is not available for text messages to be displayed, speaker beeps are necessary to inform the user of any errors. The following table describes the type of error beep codes that may occur during the Bootblock update.

  • Page 123: Bootblock Error Beep Codes

    Bootblock Error Beep Codes Bootblock Error Beep Codes: Beeps Error message Refresh timer failure Parity error Base memory failure System timer Processor failure Keyboard controller Gate A20 failure Processor exception interrupt error Display memory read/ write error ROM checksum error Shutdown register error Invalid BIOS...
  • Page 124 6 Technical Reference...

  • Page 125: Appendix A: Equipment Log And Power Consumption Worksheets

    Appendix A: Equipment Log and Power Consumption Worksheets...

  • Page 126: Equipment Log

    Appendix A: Equipment Log and Power Consumption Worksheets Equipment Log Use the blank equipment log provided here to record information about your system. You will need some of this information when you run the SSU. Manufacturer Item Name and Model Name System Server Board...
  • Page 127 Manufacturer Item Name and Model Name Hard Disk Drive 5 Date Serial Number Installed...

  • Page 128: Current Usage

    Appendix A: Equipment Log and Power Consumption Worksheets Current Usage Calculating Power Usage The total combined power consumption for your configuration must be less than 500W, with any combination of loads not to exceed maximum current on any one channel as defined in Power Usage Worksheet 1.

  • Page 129: Power Usage Worksheet 1

    Power Usage Worksheet 1 Current (maximum) at voltage level: Device +3.3 V Server 6.6 A Board Primary Processor Secondary Processor Memory (six DIMMs) Full-Height PCI riser slot (see note 1) PCI slot 1 PCI slot 2 PCI slot 3 Low-Profile PCI riser slot (see note 1) PCI slot 1...

  • Page 130: Worksheet, Total Combined Power Used By The System

    Appendix A: Equipment Log and Power Consumption Worksheets Current (maximum) at voltage level: Device +3.3 V Total Current Note1: Number of PCI cards depends on system and riser card configuration. Note2: List additional system devices and associated currents. Worksheet, Total Combined Power Used by the System From the previous worksheet, enter the total current for each column.

  • Page 131: Power Usage Worksheet 2

    Power Usage Worksheet 2 Voltage level and total current (V X A = W) (+3.3 V) X (______ A) (+5 V) X (______ A) (-5 V) X (______ A) (+12 V) X (______ A) (–12 V) X (______ A) Total Combined Wattage Total Watts for each voltage level ________ W ________ W...
  • Page 132 Appendix A: Equipment Log and Power Consumption Worksheets...
  • Page 133 ACPI Adaptec SCSISelect Utility Alerting Baseboard Management Controller Battery Replacing Back up Battery BIOS Setup Boot Device Priority Configuration Utilities Connecting Cables Creating Bootable Diskette Creating SSU Diskettes Customizing the SSU Interface Direct Platform Control Emergency Management Port EMP and Serial Over LAN Exiting the SSU Field Replaceable Units Heat sink installation...
  • Page 134 Network Controller NIC Connector and Status LEDs Operating System Installation PCI Riser slots Platform Event Management POST Power-On Self-Test Processor Processor Retension Brackets Installation Processors Intallations Rearrange the Standoffs Recovering the BIOS Resetting the System RJ-45 Serial Port Running New Application Software Running the Firmware Update Utility Running the SSU Saving and Restoring the System Configuration...
  • Page 135 Updating the BIOS Updating the Firmware Upgrading Tools and Supplies Needed Video Viewing FRU Information Viewing Sensor Data Records Viewing the System Event Log Working with the SSU Interface...

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