Call Forwarding; Diverting Calls; Do Not Disturb - Avaya 5420 User Manual

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from
your desk (on no answer), when your extension is busy, and all calls (for example when you go on
holiday).
To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off
•
dial *02.
•
To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.
• To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this
example.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are
forwarded to your own voicemail or call forwarding number.
At another extension:
•
*12*N# from the extension you are temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension.
• *14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:
To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.
• *10*N# to add a number to the exception list.
•
*11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.
5420/2420 Phone User Guide
IP Office
System Features
Issue 6d (15th September 2005)
Page 25