Mute; Hold - Avaya 5420 User Manual

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you.
This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an
off-line conversation at any time during a call.
Preventing the other person on the line from hearing you:
1. Press Mute. The other party cannot hear you. The indicator next to the Mute button lights when
Mute is active.
2. To reinstate two-way conversation, press

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press Hold or the Call Appearance button with the symbol against it. The symbol changes to
; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the symbol against it. The
symbol changes to ; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
Note: After a pre-set time (defined by your System Administrator), you are reminded that you have a call
on hold by the hold icon changing for a few moments to and the phone ringing.
5420/2420 Phone User Guide
IP Office
Mute again.
Issue 6d (15th September 2005)
Basic Call Handling Features
against it.
Page 11