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Troubleshooting
Can not power on
•
The battery may be exhausted, please recharge the battery.
Files can not be transferred to the player
•
Check if the driver is installed correctly in the computer by
disconnecting and then reconnecting the player to the computer
•
Check the connection between the player and PC, and confirm
the USB cable is properly connected.
•
Update the player by selecting "music" from main menu and
then select "Update".
No sound from the headphones
•
Please ensure the volume is turned up, and the headphones are
properly connected.
•
Check if the format of music file is supported by the player.
Can not record
•
Check if there is enough memory and battery capacity.
Display is in the wrong language
•
Please ensure you selected the correct language from the "Settings"
menu.
The buttons do not work
•
Press the Lock/Unlock button on the bottom of the display to
unlock the player.
My computer is not detecting the MP3 Player with Windows Vista
•
There is a USB mass storage devices recognition issue with Win-
dows Vista acknowledged by Microsoft. A solution is available in
the Service Pack 1 which may be downloaded from Microsoft's
website.
I cannot display my .jpg files
•
Many digital cameras and image editing softwares add hid-
den data to the .jpg files. This data can prevent your MP3 from
loading the images. Try to eliminate them by saving the file with
another name.
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