Panasonic KX TG2382PW Operating Instructions Manual
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Panasonic KX TG2382PW Operating Instructions Manual

2.4ghz expandable cordless phone system
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Model shown is KX-TG2382B.
PLEASE READ BEFORE USE AND SAVE.
Charge the battery for about 15 hours before initial use.
Panasonic World Wide Web address: http://www.panasonic.com
for customers in the USA or Puerto Rico
2.4GHz Expandable Cordless Phone System
Operating Instructions
Model No.
KX-TG2382B
KX-TG2382PW
KX-TG2383S
Pulse-or-tone dialing capability
Caller ID Compatible

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Summary of Contents for Panasonic KX TG2382PW

  • Page 1 2.4GHz Expandable Cordless Phone System Model shown is KX-TG2382B. PLEASE READ BEFORE USE AND SAVE. Charge the battery for about 15 hours before initial use. Panasonic World Wide Web address: http://www.panasonic.com for customers in the USA or Puerto Rico Operating Instructions KX-TG2382B Model No.
  • Page 2 Thank you for purchasing your new Panasonic cordless telephone. Please read IMPORTANT SAFETY INSTRUCTIONS on page 71 before use. Read and understand all instructions. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID, this phone will display a caller’s name and phone number.
  • Page 3 For KX-TG2382B/KX-TG2382PW users KX-TG2382B/KX-TG2382PW includes two handsets and one base unit. You can expand the system by adding up to one additional handset. A maximum of 3 handsets can be registered to the base unit. The included handsets are pre- registered at the factory and assigned the extension numbers 1 and 2.

  • Page 4: Table Of Contents

    LCD Contrast ...20 Preparing the Answering System...21 Greeting Message...21 Caller’s Recording Time...23 Number of Rings ...24 Cordless Telephone Making Calls ...25 System Capabilities (Operating More Than One Handset) ...25 Answering Calls ...29 Caller ID Service ...30 Using the Caller List...31 Viewing the Caller List ...31...
  • Page 5 Transferring a Call...44 Conference Calls ...45 Call Share ...45 Special Features ...46 Temporary Tone Dialing (For Rotary or Pulse Service Users) ...46 Muting Your Conversation...46 For Call Waiting Service Users ...46 How to Use the PAUSE Button (For PBX Line/Long Distance Calls) ...47 FLASH Button ...47 Ringer Tone ...48 Incoming Call Tone ...48...

  • Page 6: For Best Performance

    For Best Performance Battery charge A rechargeable Ni-MH battery powers the handset. Charge the battery for about 15 hours before initial use (p. 10). Base unit location/Noise Calls are transmitted between the base unit and the handset using wireless radio waves. For maximum distance and noise-free operation, the recommended base unit location is: Away from electrical appliances such as a TV, personal computer or...

  • Page 7: Location Of Controls

    Location of Controls Base unit Hook (p. 58) Display (SKIP) Button (p. 51) (REPEAT) Button (p. 51) CHARGE Indicator (p. 10) IN USE/HOLD Indicator (p. 28, 29) Charge Contacts (p. 11) MIC (Microphone) (p. 21, 42) HANDSET LOCATOR/INTERCOM (ALL), (1) (3)) Buttons ( Charger unit...
  • Page 8 Location of Controls Handset Back side Speaker (TALK) Button (p. 25, 29) Headset Jack (p. 12) (Speakerphone) Button (p. 26, 29) (TONE) Button (p. 46) (MUTE/FUNCTION) Button (p. 13, 15, 46) (FLASH/CALL!WAIT) Button (p. 46, 47) How to use the Navigator key This key has four active areas that are indicated by arrows.

  • Page 9: Installation

    •If your unit is connected to a PBX which does not support Caller ID services, you cannot access those services. Charger unit • USE ONLY WITH Panasonic AC ADAPTOR PQLV2 (Order No. PQLV2Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

  • Page 10: Installing The Battery In The Handset

    Installation Installing the Battery in the Handset Insert the battery into the handset as shown, matching the correct polarity ( ). Press the battery down until it fits securely into the compartment ( ). When finished, close the cover. Battery Charge Place the handsets on the base unit and the charger, then charge for about 15 hours before initial use.

  • Page 11: Battery Strength

    The handset will not work. Keep charging until fully charged. Battery information After your Panasonic battery is fully charged (p. 10): Operation While in use (TALK) While not in use (Standby) •The battery operating time may be shortened depending on usage conditions...

  • Page 12: Belt Clip

    To attach the belt clip Optional Headset Plugging a headset into the handset allows a hands-free phone conversation. Please use only the Panasonic KX-TCA88 headset. To order, call the accessories telephone number on page 2. Connecting the optional headset to the handset Open the headset jack cover, and connect the optional headset to the headset jack as shown below.

  • Page 13: Programmable Settings

    Programmable Settings Programming Guidelines This unit has programmable functions. Most of them are selected from the function menu on the display (p. 14). Navigator key has four active areas that are indicated by arrows. The key is indicated by the arrows Ñ, Ö, Ü...

  • Page 14: Function Menu Table

    Programmable Settings Useful information: •“---------------” indicates the beginning or end of the function menu. •You can go back to the previous display by pressing Ü except when entering characters or numbers. To return to the main menu from the sub-menu I or sub-menu II, press Ü.

  • Page 15: Date And Time

    Date and Time “ ” flashes on the base unit display if the clock has not been set. The clock needs adjusting. Voice Day/Time Stamp: During playback, a synthesized voice will announce the day and time that each message was recorded. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 16: Dialing Mode

    Programmable Settings •When entering the time in step 6, you cannot enter numbers greater than 12. Do not use military time. (To set 13:00 hours, enter “0100”, and select “PM” by pressing (*).) To check the date/time (MUTE/FUNCTION) Ö or Ñ to select “Date and time” Ö...

  • Page 17: Line Mode

    Line Mode The line mode is preset at the factory to “B”. Generally leave the line mode to “B”. If a change of the line mode setting is required by our customer call center or serviceman, change the line mode to “A”. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 18: Auto Talk Feature

    Programmable Settings Auto Talk Feature The Auto Talk feature allows you to answer a call by lifting the handset off the base unit or the charger without pressing use this feature, turn the feature ON by programming. Your phone comes from the factory set to OFF.

  • Page 19: Ringer Volume

    Ringer Volume You can program the handset ringer volume to HIGH, MEDIUM, LOW or OFF. If set to OFF, the handset will not ring for external calls, and for internal calls it will ring at the LOW level. Your phone comes from the factory set to HIGH.

  • Page 20: Lcd Contrast

    Programmable Settings LCD Contrast You can program the handset LCD contrast (6 levels). Your phone comes from the factory set to level 3. Make sure the unit is not being used and the handset is lifted off the base unit. (MUTE/FUNCTION) Press Scroll to “Initial set”...

  • Page 21: Preparing The Answering System

    Preparing the Answering System Greeting Message You can record a personal greeting message of up to 2 minutes. If a greeting message is not recorded, one of two pre-recorded greetings will be played when a call is received (p. 22). The total recording time of all messages (greeting, incoming) is about 15 minutes.
  • Page 22 Preparing the Answering System Greeting message sample: “Hello, this is (your name and/or number). Sorry I cannot take your call. Please leave a message after the beep. Thank you.” To adjust the speaker volume: 9 levels (0–8) are available while using the Answering System.

  • Page 23: Caller's Recording Time

    Caller’s Recording Time You can select “1 minute”, “2 minutes”, “3 minutes” or “Greeting only” for the caller’s recording time. Your phone comes from the factory set to “3 minutes”. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 24: Number Of Rings

    Preparing the Answering System Number of Rings You can select the number of times the unit rings before the Answering System answers a call, from “2” to “7” or “Toll saver” System needs to be on. Your phone comes from the factory set to “4”. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 25: Making Calls

    Making Calls System Capabilities At most 3 extensions (3 handsets or 2 handsets and base unit ) can operate at a time. But during a conference call (p. 45), only 2 handsets can be used. If the 3rd handset tries to join, its LCD displays it will not join the conversation.
  • Page 26 Making Calls To have a hands-free phone conversation (Using Digital Duplex Speakerphone) Press Dial a phone number. •The dialed number is displayed. •After a few seconds, the display will show the length of the call and the battery strength. When the other party answers, talk into the microphone.
  • Page 27 To dial after confirming the entered number Dial a phone number. •If you misdial, press (HOLD/INTERCOM/CLEAR). One digit is erased. Dial the correct phone number. •To cancel, press (OFF) . Press To have a hands-free phone conversation, press , and when the other party answers, talk into the microphone.

  • Page 28: Lighted Handset Keypad

    Making Calls To put a call on hold (HOLD/INTERCOM/CLEAR) Press •The IN USE/HOLD indicator light flashes, “Hold” is displayed and the call is put on hold. •To transfer the call to another handset, see page 44. •If a call is kept holding for 6 minutes, an alarm tone will start to sound. After 4 additional minutes on hold the call will be disconnected.

  • Page 29: Answering Calls

    Answering Calls When a call is received, the unit rings and “Incoming call” is displayed on the handset and the IN USE/HOLD indicator flashes quickly on the base unit. If you subscribe to a Caller ID service, the calling party information will be displayed after the first ring (p.

  • Page 30: Caller Id Service

    Caller ID Service This unit is compatible with a Caller ID service offered by your telephone company. If you subscribe to a Caller ID service, the calling party’s information will be shown on the handset after the first ring. The handset can record information of up to 30 different callers, including the time and date received and the number of times called, in the Caller List.

  • Page 31: Using The Caller List

    Using the Caller List If you have received new calls, “Received calls” will be displayed while the handset is not in use. Handset on the base unit Received calls Viewing the Caller List To check who has called, follow the steps below. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 32: Calling Back From The Caller List

    Using the Caller List What “√” means When the display shows “√”, you have already viewed this calling information, answered the call or called back the caller. If the same caller calls again, the call entry with “√” will be replaced with the new call entry.

  • Page 33: Editing The Caller's Phone Number

    Editing the Caller’s Phone Number You can edit a phone number into one of 3 patterns to call back or store it into the directory. The Caller ID Number Auto Edit Feature (p. 34) This feature will allow the unit to edit a Caller ID number into one of 3 patterns you desired for you automatically in the Caller List.

  • Page 34: The Caller Id Number Auto Edit Feature

    Using the Caller List The Caller ID Number Auto Edit Feature There are 3 patterns of phone number ( , feature allows your phone to automatically edit an in-coming Caller ID number into one pattern you preferred, and display the Caller ID number with that pattern on the handset automatically.

  • Page 35: Storing Caller List Information In The Directory

    Storing Caller List Information in the Directory You can store phone numbers that are in the Caller List into the directory. Make sure the unit is not being used and the handset is lifted off the base unit. Ö Ñ Press to enter the Caller List.

  • Page 36: Erasing Caller List Information

    Using the Caller List Erasing Caller List Information After checking the Caller List, you can erase some or all of the entries. Make sure the unit is not being used and the handset is lifted off the base unit. To erase a specific caller from the Caller List Ö...

  • Page 37: Directory

    Directory You can store up to 30 names and phone numbers in the directory using the handset. All of the directory items are sorted by the first word in alphabetical order. You can make a call by selecting a name on the handset display.

  • Page 38: Selecting Characters To Enter Names

    Directory •If a pause is required for dialing, (PAUSE/REDIAL) can be stored in a phone number counting as one digit in step 5. •You can exit the programming mode any time by pressing (OFF) •If the display shows “Directory full” in step 2, the display will return to step 1, press (OFF) to exit the programming mode.

  • Page 39: Dialing From The Directory

    If you make a mistake while entering a name: Ü á Press to move the cursor to the incorrect character, press (HOLD/INTERCOM/CLEAR) (HOLD/INTERCOM/CLEAR) time you press all characters, press and hold Dialing from the Directory Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 40: Editing

    Directory Editing Make sure the unit is not being used and the handset is lifted off the base unit. Ü á Press to enter the directory list. Scroll to the directory item you want to change by pressing á •To search for the item by initial, see page 39. Edit the name using the dialing buttons, up to 15 characters.

  • Page 41: Erasing

    Erasing Make sure the unit is not being used and the handset is lifted off the base unit. Ü á Press to enter the directory list. Scroll to the directory item that you want to erase by pressing •To search for the item by initial, see page 39. (HOLD/INTERCOM/CLEAR) Press •To stop erasing, press Ü...

  • Page 42: Intercom

    Intercom A 2-way intercom is possible between the handset and the base unit or between two handsets. You can call all handsets from the base unit at once. Page the desired unit(s) by entering the extension number, shown in the top right of each handset’s display (p.

  • Page 43: Answering Intercom Calls

    To page all handsets, press HANDSET LOCATOR/INTERCOM •All handsets will ring for 1 minute. •You can only talk with the handset user who answers first. During an intercom call: •If you have difficulty hearing the other party, decrease the speaker volume by pressing Ö...

  • Page 44: Transferring A Call

    Transferring a Call You can transfer an external call between two handsets. To transfer a call from the handset During a call, press •The IN USE/HOLD indicator flashes and the call is put on hold. To page another handset, enter the extension number using the dialing button If required, wait for the paged party to answer, and you can announce the transfer.

  • Page 45: Conference Calls

    Conference Calls While you are talking with an outside caller, you can make a conference call with your handset and another handset. Ex. A conference call with Handset 1 and 2. During a call, press •The IN USE/HOLD indicator flashes and the call is put on hold.

  • Page 46: Special Features

    Special Features Temporary Tone Dialing (For Rotary or Pulse Service Users) Press before entering access numbers which require tone dialing. •The dialing mode changes to tone. You can enter numbers to access an answering service, electronic banking service, etc. When you hang up, the mode will return to pulse.

  • Page 47: How To Use The Pause Button (For Pbx Line/Long Distance Calls)

    How to Use the PAUSE Button (For PBX Line/Long Distance Calls) We recommend you press dialing with a PBX or to make a long distance call. Ex. Line access number (PAUSE/REDIAL) •Pressing (PAUSE/REDIAL) once creates a 3.5 second pause. This prevents misdialing when you redial or dial a stored number.

  • Page 48: Ringer Tone

    Special Features Ringer Tone You can select the handset ringer tone out of 6 patterns for external calls. When an external call is being received, the handset will ring in the selected tone. Your phone comes from the factory set to “1”. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 49: Automatic Answering Operation

    Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller’s message is recorded. •The total recording time (including greeting message) is about 15 minutes. If messages are recorded in noisy rooms, the time may be shortened by up to 3 minutes.

  • Page 50: Listening To Messages

    Listening to Messages You can see the total number of recorded messages on the base unit display. If ANSWER ON indicator flashes, new messages have been recorded. To listen to messages with the handset, see page 52. To play back messages (MESSAGE!PLAYBACK) Press •The unit announces the number...

  • Page 51: Erasing Messages

    During playback (REPEAT) To repeat Press •If you press within 5 seconds of playback, the previous message message will be played. (SKIP) To skip Press message (STOP) To stop Press •To resume playback, press the (MESSAGE!PLAYBACK). operation •If you do not press any button for 60 seconds or if you press (STOP) again, the playback mode will be canceled.

  • Page 52: Remote Operation With The Handset

    Remote Operation with the Handset You can access the Answering System from your handset and listen to messages. If new messages have been recorded, “New message” will be displayed. Handset off the base unit New message [1] Received calls Concerning new message indications on the base unit, see page 50. To listen to messages (MUTE/FUNCTION) Press...

  • Page 53: Direct Commands

    •The unit will announce the remaining recording time after playback, if it is less than 5 minutes. •If a call is being received during the remote operation, you will hear incoming call tones (p. 48). To answer the call, press •If you hear “Memory full”...

  • Page 54: Remote Operation From A Touch Tone Phone

    Remote Operation from a Touch Tone Phone You can operate the Answering System from any touch tone phone. A synthesized voice menu will guide you on how to operate the unit (p. 56). •To skip the voice menu and operate the unit directly, see page 57.

  • Page 55: Remote Code

    Remote Code The remote code prevents unauthorized people from accessing your unit and listening to your messages. Choose any 2-digit number (00–99). The factory preset remote code is “11”. If you do not program your own remote code, you can use “11”. Make sure the unit is not being used and the handset is lifted off the base unit.

  • Page 56: Voice Menu

    Remote Operation from a Touch Tone Phone Voice Menu The shaded parts are voice prompts. Press 1 to play back all messages. Press 2 for other functions. Press Press 1 to play back new messages. Press 2 for other functions. Press Press 1 to record your message.

  • Page 57: Direct Remote Operation

    Direct Remote Operation Once you have entered the remote code, you can also control your unit by direct commands instead of using the voice menu. To end the remote operation, hang up anytime. Direct commands NEW MESSAGE PLAYBACK •Only new messages are played back.

  • Page 58: Wall Mounting

    Wall Mounting Base unit This unit can be mounted on a wall phone plate. Push the hook and turn it around. Turn the hook until a click is heard. Press the tabs in the direction of the arrows ( ), then remove the wall mounting adaptor ( ).
  • Page 59 Connect the telephone line cord. Mount the unit, then slide down. •Raise the antenna. To charge the handset battery: Fix the charge contacts ( ) and insert the hook to the handset hole ( ). •The CHARGE indicator lights. For assistance, please call: 1-800-211-PANA(7262) Hooks Hook Hole...

  • Page 60: Adding Another Phone

    ( ) until it is secured. Adding Another Phone This unit will not function during a power failure. To connect a standard telephone on the same line, use the Panasonic T-adaptor KX-J66. To order, call the accessories telephone number on page 2. Standard Telephone...

  • Page 61: Battery Replacement

    If “Recharge” is displayed and/or “ calls even if the battery was fully charged, replace the battery with a new Panasonic N4HHGMB00001 or N4HHGMB00005 (HHR-P103) battery. To order, call the accessories telephone number on page 2. Press the notch on the handset cover firmly and...

  • Page 62: Canceling Registration/Re-Registration

    Canceling Registration/Re-registration Canceling the Handset Registration If you no longer need to use the handset or if you need to register the handset to a different base unit of the same model, it may be necessary to cancel the registration. Only one handset can be canceled at a time near the base unit to which the handset is currently registered.

  • Page 63: Re-Registering The Handset

    Re-registering the Handset If you want to re-register the handset to the base unit or a different base unit of the same model, you need to register it to that base unit. The handset will be given a new extension number of that base unit. Only one handset can be registered at a time.

  • Page 64: If The Following Appear

    If the Following Appear... If the unit detects a problem, one of the following messages will be displayed on the handset. Error beeps or a busy tone will sound. Display message Recharge Charge for 15h No link to base Move closer to base, try again Busy Error!!
  • Page 65 Display message Directory full Please lift up and try again. Invalid Invalid. Please register to the base. All handsets registered. Maximum is 3. For assistance, please call: 1-800-211-PANA(7262) Cause & Remedy When trying to store an item in the directory, the directory memory is full.

  • Page 66: Troubleshooting

    Troubleshooting Cordless Telephone Problem “No link to base Move closer to base, try again” is displayed and an alarm tone sounds. Static, sound cuts in/out, fades. Interference from other electrical units. The handset does not ring. The handset display is blank.
  • Page 67 Problem The unit does not display the caller’s name and/or phone number. The handset display exits the Caller List. You cannot page the handset or base unit. You cannot redial by (PAUSE/REDIAL) pressing on the handset You cannot have a conversation or listening to messages using the headset.
  • Page 68 Troubleshooting Answering System Problem The Answering System is on, but incoming messages are not recorded. “ ” is displayed and FULL the ANSWER ON indicator flashes rapidly, and no new messages are recorded. You cannot access the Answering System from the base unit or the handset.
  • Page 69 General Problem The unit does not work. You cannot program items, such as the dialing mode. For assistance, please call: 1-800-211-PANA(7262) Cause & Remedy •Check the settings (p. 9–11). •Check whether the dialing mode setting is correct (p. 16). •Charge the battery fully (p. 10). •Clean the charge contacts and charge again (p.
  • Page 70 •Clean the charge contacts and charge again (p. 11). •Install a new battery (p. 61). ” •This is normal. •Call our customer call center at 1-800-211-PANA(7262). •Panasonic’s e-mail address for customer inquiries: consumerproducts@panasonic.com for customers in the USA or Puerto Rico ONLY...

  • Page 71: Important Safety Instructions

    Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 11. Read and understand all instructions. 12. Follow all warnings and instructions marked on this unit. 13.

  • Page 72: Fcc And Other Information

    Important Safety Instructions CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. 3.
  • Page 73 If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
  • Page 74 TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR.

  • Page 75: Index

    Index Accessories... 2 Answering Calls ... 29 Answering System ... 49 Auto Talk Feature ... 18, 29, 43 Backlit LCD display ... 28 Base Unit Location... 6 Battery Charge... 6, 10 Battery information ... 11 Battery Replacement ... 61 Battery strength... 11 Belt Clip...

  • Page 76: Specifications

    Shipping product for service ... 79 Specifications ... 76 SP-phone ... 26 Toll saver ... 24 Transferring a Call ... 44 Troubleshooting, Answering System ... 68 Troubleshooting, Cordless Telephone .. 66 Troubleshooting, General ... 69 Specifications ■ Base unit ■ Base unit Power Supply:...

  • Page 77: Warranty

    Suite B 4900 George McVay Drive McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)- 768-2910. When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the original carton. Include a letter detailing the complaint and provide a day time phone number where you can be reached.
  • Page 78 1-800-332-5368 (Customer Orders Only) For hearing or speech impaired TTY users, TTY : 1-866-605-1277 Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (6 am to 5 pm Monday - Friday; 6 am to 10:30 am Saturday; PST) (Visa, MasterCard, Discover Card, American Express, Check) Matsushita Electric of Puerto Rico, Inc.

  • Page 79: For Product Service

    Symptom •Send the unit to an authorized servicenter, prepaid and adequately insured. •Do not send your unit to the Panasonic Consumer Electronics Company listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.
  • Page 80 1-800-211-PANA(7262) Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park...

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