Symptom
Printout is skewed.
Failed to feed from input option tray.
Leading edge damaged.
Failed to feed from multipurpose feeder.
Load multipurpose feeder with plain paper
letter.
Paper input tray missing (tray 2 or tray 3). Go to
Tray 2 or tray 3 not detected.
Input option tray 2 or 3 empty.
Incompatible tray 3.
Tray (x) sensor service check
Actions
Step 1
a
POR the printer.
b
Reseat the printer from the input option. Make sure it is installed
correctly.
c
Make sure the input option configuration is supported for that printer.
Refer to the Input Option Configuration Guide.
Does the error remain?
Step 2
When the printer is in Ready state, pull the standard tray out. The display
should indicate Tray (x) Missing. Reinsert the tray.
Does the message remain on the display?
Step 3
Check the vertical wall at the right rear of the tray for damage.
Is the tray damaged?
Action
Go to
"Double feed and printout skewed service check" on page
Go to
"Failed to feed from option tray and leading edge damaged service
check" on page
171.
Go to
"Failed to feed from option tray and leading edge damaged service
check" on page
171.
Go to
"Failed to load/feed from multipurpose feeder service check" on
page
168.
Go to
"Failed to load/feed from multipurpose feeder service check" on
page
168.
"Tray 2 or tray 3 missing service check" on page
Go to
"Tray 2 or tray 3 not detected service check" on page
Go to
"Tray 2 or tray 3 empty service check" on page
Go to
"Incompatible tray 3 service check" on page
Diagnostic information
162
176.
178.
181.
Yes
No
Go to step 2.
Problem resolved.
Go to step 3.
Go to step 5.
Replace the tray.
Go to step 4.
7527
166.
173.