Actions
Step 8
Check the voltages from connector JMOD2 on the controller board. Check
Pin 4 and 5 for +3.3VDC. Pin 7 for +5VDC. 9, 11, 13, 15, 17, and 19 are
grounds.
Are the signals or voltages present?
Blank spaces on incoming fax service check
Actions
Step 1
Have a fax sent from another machine.
Does the problem remain?
Step 2
Attach the MFP to a different phone line.
Does the problem remain?
Step 3
Print a test page.
Does the image quality issue remain?
Step 4
Install a new toner cartridge.
Does the problem remain?
Stretched words on incoming fax service check
Actions
Have a fax sent from another machine.
Does the problem remain?
Fax reception service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected. This setting
must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, the modem
settings can be changed in the Fax/SE menu. See step 14. These settings should only be performed with guidance
from your second-level support. See
"ADF feed errors service check" on page
Diagnostic information
152
Yes
No
Replace the fax card.
Replace the controller
board. See
board removal" on
page
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 4.
The problem is solved.
Contact the next level
The problem is solved.
of support.
Yes
No
Contact the next level
The problem is solved.
of support.
148.
7527
"Controller
309.