Scan/Fax/Copy Symptoms; Black Or Blank Page Copy Service Check - Lexmark CX310 Service Manual

Scan/fax/copy symptoms

Symptom
ADF won't duplex (Duplex ADF only)
ADF skew
Multiple pages feed into ADF
Documents wont feed into ADF
Scanner makes buzzing noise on startup or during a scan.
Document feeds, but jams in ADF.
Black streaks on scans
Blank page
Black page
No dial tone
Machine dials a number but fails to make a connection with another
fax machine.
Incoming fax has blank spaces or poor quality.
Invalid fax partition, or fax partition too small.
Some words on an incoming fax are stretched.
Faxes fail to transmit.
Fax reception fails.
Rattling noise coming from the ADF unit.
Scanner fails to scan legal size paper

Black or blank page copy service check

Actions
Step 1
Print a menu page, or a page from the host.
Is the page black?
Step 2
Is the copy an ADF scan?
Action
Go to "ADF duplex service check" on page
Go to "ADF feed errors service check" on page
Go to "ADF feed errors service check" on page
Go to "ADF feed errors service check" on page
Go to "Flatbed home position service check" on
page 146.
Go to "ADF paper jam service check" on page
Go to "ADF streak service check" on page
Go to "Black or blank page copy service check" on
page 145.
Go to "Modem/fax card service check" on page
151.
The other fax machine may be turned off. Ask the fax
recipient to check their machine.
Go to "Blank spaces on incoming fax service check"
on page
Go to "Format fax storage" on page
Go to "Stretched words on incoming fax service
check" on page
Go to "Fax transmission service check" on page
154.
Go to "Fax reception service check" on page
Go to "ADF rattling noise service check" on page
147.
Go to "Flatbed legal scan service check" on page
148.
Yes
See
check" on page
Go to step 3.
Diagnostic information
145
152.
152.
No
"Solid color pages Go to step 2.
45.
Go to step 4.
7527
150.
148.
148.
148.
73.
148.
221.
152.