Panasonic BB-HCS301A Troubleshooting Manual
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Panasonic BB-HCS301A Troubleshooting Manual

Panasonic BB-HCS301A Troubleshooting Manual

Network camera server
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Troubleshooting
Network Camera Server
BB-HCS301A
Model No.

Table of Contents

Trademarks .......................................................................... 2
Abbreviations....................................................................... 2
Troubleshooting................................................................... 3
Indicator Error Codes ................................................................................ 3
Setup Difficulties ....................................................................................... 4
Image/Page Display .................................................................................. 7
Operation Bar .......................................................................................... 13
Audio Problems ....................................................................................... 14
Image Buffer/Image Transfer ................................................................... 18
SD Memory Recording............................................................................ 19
IPv6 ......................................................................................................... 19
IPsec ....................................................................................................... 20
Miscellaneous ......................................................................................... 22

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Summary of Contents for Panasonic BB-HCS301A

  • Page 1: Table Of Contents

    Troubleshooting Network Camera Server BB-HCS301A Model No. Table of Contents Trademarks ................2 Abbreviations............... 2 Troubleshooting..............3 Indicator Error Codes ................3 Setup Difficulties ..................4 Image/Page Display .................. 7 Operation Bar ..................13 Audio Problems ..................14 Image Buffer/Image Transfer ..............18 SD Memory Recording................

  • Page 2: Trademarks

    Troubleshooting Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • SD mark is a trademark of the SD Card Association. • All other trademarks identified herein are the property of their respective owners.

  • Page 3: Troubleshooting

    Troubleshooting Troubleshooting The Panasonic support website "http://panasonic.net/pcc/support/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.

  • Page 4: Setup Difficulties

    Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 131 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202Y) is being used.
  • Page 5 Troubleshooting Problem Cause and Remedy DynamicDNS • The router-connected PC has failed to access the Internet. registration fails Refer to the router's manual and try to connect to the using Setup Internet through your PC. Once Internet connection has Program. been confirmed, you can register to DynamicDNS.
  • Page 6 Troubleshooting Problem Cause and Remedy The IP address • Clicking [Camera Setup] on the Setup Program displays the list and port number of this product. The list shows the MAC address labeled on the of this product bottom of this product. The IP address and port number of this have been product are shown next to the MAC address.

  • Page 7: Image/Page Display

    Troubleshooting Image/Page Display Problem Cause and Remedy The Top page is • The IP address of this product has changed. not displayed. Enter the correct IP address in the address bar of the web browser. • You entered IPv6 address in the Internet Explorer. Internet Explorer does not support IPv6 address access.
  • Page 8 Troubleshooting Problem Cause and Remedy The Top page is • The connected router does not have a loopback feature. not displayed on Access this product with the local network IP address. the LAN. • The wrong IP address class is assigned to this product. If you access this product on the LAN, the PC IP address and the IP address of this product must be set in the same class.
  • Page 9 Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Set the correct default gateway address (see page 37 or LAN, but not page 41 of the Operating Instructions on the Setup CD- displayed from ROM).
  • Page 10 Troubleshooting Problem Cause and Remedy The image is not • ActiveX Controls are not installed in Internet Explorer. ® displayed. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 19 of the Operating Instructions on the Setup CD-ROM when using Microsoft Windows XP Service Pack 2, or see...
  • Page 11 Troubleshooting Problem Cause and Remedy A gray screen is • A copyguard signal was detected. This image cannot be displayed. displayed. Input the images without copyguard to this product's video input terminal. • No input signal. Input the video output from the camera to this product's input terminal.
  • Page 12 Setup CD-ROM). When • This product is turned off during firmware update, so the accessing this firmware may be broken. product, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed. The message •...

  • Page 13: Operation Bar

    Troubleshooting Operation Bar Problem Cause and Remedy Part of the • The feature is not permitted on the General User page. buttons on the Permit the feature to be used (see page 78 of the Operating operation bar Instructions on the Setup CD-ROM). Or log in to this product are not as an administrator.

  • Page 14: Audio Problems

    Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 69 of the Operating Instructions on the Setup CD-ROM) • In the access level settings on the General User page, [Listen] is not permitted.
  • Page 15 Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the Click the Listen button. (It will change to computer. The number of simultaneous access for the audio is exceeding the limit. Wait for a while and access this product again.
  • Page 16 Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: output from the Click the Talk button. (It will change to audio output terminal. • The Talk button is gray. [Talk] is not permitted on the General User page. Permit it. (See page 78 of Operating Instructions on the Setup CD- ROM) •...
  • Page 17 Troubleshooting Problem Cause and Remedy Noise can be • The plug of the audio input or output device is dirty. heard. Wipe the connection terminal of the audio input or output device. • The audio input or output device is not connected properly. Correctly connect the audio input or output device.

  • Page 18: Image Buffer/Image Transfer

    Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy This product • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 133 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 19: Sd Memory Recording

    Troubleshooting SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.

  • Page 20: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic support website (http://panasonic.net/pcc/support/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 21 Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and this product, be sent in and check that the images can be transferred. If they can be transport mode.

  • Page 22: Miscellaneous

    Troubleshooting Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 23 Troubleshooting Problem Cause and Remedy Settings failed. • You took 30 minutes or longer to save your settings on a [Setup] page. For added security, the time from opening to saving the [Setup] pages is limited to about 30 minutes. Save your settings within 30 minutes.
  • Page 24 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Corporation of North America listed below or to executive or regional sales offices. These locations do not repair consumer products.

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