Multitech Multi-Tech FaxFinder FF120 Administrator User Manual
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Multitech Multi-Tech FaxFinder FF120 Administrator User Manual

V.34 fax servers
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V.34 Fax Servers
Models: FF120
FF220
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FF820
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Summary of Contents for Multitech Multi-Tech FaxFinder FF120

  • Page 1 ® FaxFinder V.34 Fax Servers Models: FF120 FF220 FF420 FF820 Administrator User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.

  • Page 3: Table Of Contents

    Firmware Updating Process ... 175 APPENDIX A – TROUBLESHOOTING ... 183 APPENDIX B – REGULATORY INFORMATION ... 188 APPENDIX C – WARRANTY, SERVICE, & REPAIR ... 193 APPENDIX D – EXAMPLE SYSTEMS ... 195 Multi-Tech Systems, Inc. ONTENTS FaxFinder Admin User Guide...

  • Page 4: Chapter 1 - Product Description & Specifications

    For FF120/220/420/820 compatibility in Automated Routing Mode, the PBX must support ‘convergent routing,’ that is, the routing of multiple extension numbers to a single station port. PBXs lacking this functionality can still be used with the FaxFinder in Manual Routing Mode. Multi-Tech Systems, Inc. FaxFinder Admin User Guide The mode is...
  • Page 5 If you are using the FF120/220/420/820 in conjunction with a PBX, be sure that the PBX has this multiple- extension-to-single-port functionality and that it is activated. PBXs lacking this functionality can still be used with the FaxFinder in Manual Routing Mode. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 6: Safety Warnings

    The battery has an estimated life expectancy of ten years. • When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning!

  • Page 7: Technical Specifications

    2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-bit IMA coding 8kHz sample rate Concurrent DTMF, ring, & U.S. Caller ID detection Multi-Tech Systems, Inc. Chapter 1: Product Description and Specifications FF120/220 RJ11-Line Jacks (4 or 8), RJ45 - Ethernet Jack 17.3”...
  • Page 8 (CD, diskette, etc.). Client users will need this information to take advantage of the capabilities of the FaxFinder system. Multi-Tech Systems, Inc. Chapter 1: Product Description and Specifications Format...

  • Page 9: Chapter 2 - Installation

    • Client PCs (Windows 2000/XP/2003/Vista) with email and printing applications. Network clients receive faxes in their email inboxes. They will send faxes by printing to the FaxFinder server from application programs. Multi-Tech Systems, Inc. FF420/820 • A FaxFinder (FF420 or FF820) with factory- installed software •...

  • Page 10: Mechanical Mounting

    Chapter 2: Installation Mechanical Mounting The FF120/220 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. The FF420/820 are table-top units that can also be rack-mounted. Rack-mounting hardware is included. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 11: Quick Hookup

    Ports 5-8 appear on FF820 only. Cabling to telco POTS lines or PBX station ports. Ports 1-4. RJ-11 Connectors. Multi-Tech Systems, Inc. Cabling to computer running terminal software. For debugging purposes only. Connector at FaxFinder: RJ-45. Connector at computer: DB-9.
  • Page 12 Earth Grounding for FF420/820 FF-420/820 Unit Grounding connectors must be secured permanently to product ground screw and earth ground screw. Multi-Tech Systems, Inc. Product Ground Screw FaxFinder Admin User Guide Chapter 2: Installation Ground Wire: Size 18AWG or thicker Earth Ground Screw:...
  • Page 13 In order for each user to receive incoming faxes directly, the FaxFinder must be connected to a PBX that can route multiple extensions to a single port (convergent routing). If your PBX does not support this convergent routing, then incoming faxes must be sent to recipients through an attendant. Multi-Tech Systems, Inc. Manual Routing Mode Outbound Faxing:...

  • Page 14: Installation Overview

    FaxFinder. LINE 2 LAN 1 LINE 1 FF-120/220 B. FF420/820 Power. Connect the power cable between the unit and a power outlet. FF-420/820 Multi-Tech Systems, Inc. Power Cable Receptacle CONSOLE RESET Lock Nut ETHERNET...
  • Page 15 If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder using an RJ45 crossover cable until the FaxFinder’s IP address has been configured. Thereafter, connect the FaxFinder into the network with an ordinary RJ45 cable. Multi-Tech Systems, Inc. FF-120/220 Line 1...
  • Page 16 Station Port on the PBX. An RJ11-to-RJ11 cable is included with your FaxFinder. Automated Routing Mode Multi-Tech Systems, Inc. Connection for Manual Routing Mode Plug one end of the phone cable into the FaxFinder’s LINE jack and the other end into your standard telephone receptacle.
  • Page 17 From the new screen presented, select the Manager Software button to install the Multi-Tech Device Manager software used to configure the FaxFinder unit. B. The Welcome wizard appears. Click Next . Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 18 Chapter 2: Installation C. Select the location where you would like the software to install. Click Next . D. The software is ready to be installed. Click Install . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 19 E. When the installation is completed, click Finish . Installation of the Device Manger software is complete. You may now move ahead and set up your FaxFinder unit using the Device Manager software, or continue with the Client software installation below. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 20 Please select ‘Continue’ to finish the installation. This message has no impact on the installation or functionality of the FaxFinder Client Software. Continue the installation. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 21 Clicking on the Disk Cost button will show you the size of the software being installed as well as the available disk space of the target drive. When the destination location is correct, click Next . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 22 E. A transient screen will appear while files are being copied. F. The FaxFinder Client software can place a shortcut in the Startup directory so that the client software will start automatically when the PC is booted. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 23 Overwrite?”; click Yes if you wish to use the TIFF viewer installed with the FaxFinder Client Software. Click No if you prefer to use a different software package for viewing .tif files. Then the Installation Complete screen will appear. Click the Close button. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 24 The installer supports the following options when being used from the command line or remote installation: • Set a different install directory: TARGETDIR=PATH (default is Program Files /Multi-Tech Systems/FaxFinder Client Software) • Add file associations for Multi-Tech TIFF Viewer and Cover Page Editor: ADDFILEEXT=1 (default is 0) •...
  • Page 25 An MSI package is available on the web site, and the Installation CD, that can be used to mass un-install the previous version of FaxFinder Client (versions before 1.08.08). • Example command to uninstall the Install Shield FaxFinder Client in silent mode: msiexec /i remove_installshield_faxclient.msi /q Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 26 Automated Routing Mode = either “DTMF Digits” or a PBX- specific mode code) User Parameters (for Server Phonebook, Client Options, & Client Add Fax Server screens) Name User ID/ Username Multi-Tech Systems, Inc. Values for this FaxFinder Email Address PBX Extension FaxFinder Admin User Guide Chapter 2: Installation Password...
  • Page 27 Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Automated Routing Mode: PBX Phone Number Ranges Start of Range Multi-Tech Systems, Inc. Phone Number End of Range FaxFinder Admin User Guide Chapter 2: Installation...

  • Page 28: Setting Admin Pc To Startup Ip Address

    Multi-Tech Device Manager’s Auto-Discovery function (see Chapter 8 concerning installation of the Device Manager software). In Device Manager, go to Edit | Auto-Discover Devices. The Auto Discovery Monitor dialog box will appear. Multi-Tech Systems, Inc. Windows 2000 From the Windows desktop, right-click on “My Network Places,” and select “Properties.”...
  • Page 29 Device Manager by right-clicking on the old IP and selecting Delete. You may now Add Device or run the Auto-Discovery again. Continue to step 2A . Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 30 If the Login screen does not appear, see “What if I can’t see the web page for my FaxFinder?” in the Troubleshooting appendix. C. At the Login screen, enter admin (all lower case) in the Username field. D. Enter admin (all lower case) in the Password field. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 31 FaxFinder unit. You may now set the IP address of the administrator’s PC back to its original value or to any other value that will allow you to communicate with the FaxFinder at its new IP address. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 32 Log in using the administrator’s User ID (as listed in the “User ID” column) and the administrator’s current password (at this point, it should be admin ). Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 33 Thompson the attendant for the sales department, Dee Brooks for the customer service department, and Ray Dodd for the repair department. If an FF420 FaxFinder were used, each of these fax attendants could be assigned one of its modems. Multi-Tech Systems, Inc. Routing Mode only Routing Mode only...
  • Page 34 FaxFinder administrator will receive such fax traffic. ii . Click on Update for this row. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 35 B. Click on the Modem down arrow to choose the modem you want to configure. You can choose one or all the modems to configure. C. Specify a Country Code that fits your location. The Country Code configures the modem to meet telecom requirements in the specified country. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 36 FaxFinder is connected. In either mode , an organizational identifier, like the company name, might be used as the Fax ID instead of any fax number. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 37 FF420; and eight times for the FF820). Shortcut : If you want to configure all of the modems in you FaxFinder identically, you can select the Update All Modems option from the drop down menu. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 38 Notes: 1. Changes to any “User ID” must be done in the Phone Book screen. 2. As a default, the FaxFinder software automatically assigns as a password a string that is identical to the ‘User ID’ string. B. Click on Update for this row. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 39 If the email does not appear within 5 minutes, see “Chapter 9: Troubleshooting,” specifically “What if I don’t get the email to me of the test fax that I sent?” Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 40 Tiff files with the Multi-Tech Tiff Viewer or with another program.) In your email program, double-click on the file attached to the email message. The PDF or Tiff viewer program will come up automatically displaying the fax file. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...
  • Page 41 Synchronization of the Phone Book with another FaxFinder using the Device Manager software • Restoration of an entire saved configuration file from the same model of FaxFinder • Restoration of a user phone book from a different model of FaxFinder Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 2: Installation...

  • Page 42: Chapter 3 - Faxfinder Server Software Screens

    Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The FaxFinder Home screen offers access to all other FaxFinder software screens. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 43: Login Screen

    The FaxFinder has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your FaxFinder fax server system, you should change the password in the Password Administration screen described later in this chapter. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 44: Fax Log Screen

    Send/Receive send, receive Pages numeric Details (button) Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description The total number of sent and received faxes required to cause a log report to be sent to the FaxFinder Administrator. Log reports are sent to the administrator by email.
  • Page 45 24000, 26400, 28800, 31200, 33600 bps Scan Line Time Remote ID Number of Pages Total Bytes Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Fax Details Screen Field Definitions Values Description alphanumeric Name of local client participating in fax transmission (sending or receiving).
  • Page 46 Email Attachments Connect Time Height: Error Correction: FaxFinder timeline with “Elapsed Time” marked. init time Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Fax Details Screen Field Definitions Values Description mm/dd/yyyy The time at which the modem went off-hook for hh:mm:ss the fax transmission.

  • Page 47: Current Status Screen

    Current Status Screen Field Definitions Field Name System fields group Current Time Pending Msgs Email To: Subject: Time Server Status Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description weekday, mo, dd The present time of day. hh:mm:ss yyyy numeric Emails that have arrived in the FaxFinder Server that have not yet been conveyed to clients.
  • Page 48 Elapsed Time numeric Phone Number numeric Initialize Modem (button) Make Busy (button) Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description x days yy hours: Operation time since last reboot. zz minutes No Errors, Indicates whether the FaxFinder’s email...
  • Page 49 Logout Option When you click on Logout in the FaxFinder Home screen, you will be logged out of the FaxFinder Server software. The Login screen will appear to allow access to re-enter the program. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 50: Administration Screen

    Chapter 3: FaxFinder Server Software Screens Administration Screen Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 51 SMTP Server Address n.n.n.n for n = 0-255 SMTP Port 0 – 65535 (default: Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description The IP address of the fax server. This subnet mask is the subnet for the network to which the fax server is connected.
  • Page 52 PDF (default) or TIF Update (button) Click on this button to have changes to SMTP Configuration take effect. Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description Identifier used by FaxFinder when interfacing with mail server. FaxFinder uses mail server to send call reports to administrator.
  • Page 53 Click on this button to make changes to Time Configuration settings take effect. Reset Unit fields Reset button Click on this button to re-boot the server. Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description A real time clock has been enabled on the FaxFinder Server which can eliminate the need to use an external time server to get the Time of Day.

  • Page 54: Phone Book Screen

    Update, Delete, and Add functions Delete button Admin row Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description For each client entry, this column shows the client’s name. For each client entry, this column lists an additional one-word identifier for each client that is typically shorter than the client’s name.
  • Page 55 Phone Book Screen Field Definitions (cont’d) Field Name Values Pots Line n rows User Update button Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description Each row in a group of rows immediately following the Administrator row corresponds to one of the FaxFinder’s modems.

  • Page 56: Modem Configuration Screen

    Siemens HiCom Mode Code, Avaya Mode Code, NEC Aspire Modem Code, Samsung Modem Code, User Defined Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description This field allows you to select one or all modems to change configuration. Sets modem telephony parameters as required for the listed country.
  • Page 57 Max Baud Rate 2400 – 33,600 bps Tone Dial on, off Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Description Many PBXs send a series of DTMF Tones to the Server when a call is being established. The Routing Definition field defines where the Extentsion number is in the series of tones.
  • Page 58 (button) Max DTMF Digits Fax ID alphanumeric; 20 characters, max. Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description When the FaxFinder is used on a phone line in a PBX or key system, this is the digit that must be...
  • Page 59 • Tone Dial • Smart Dial • Dial Prefix • Fax Direction • Fax Debugging • Init String Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description on, off By setting Error Correction to "on," you are requesting that faxes be sent in an error-free...

  • Page 60: Password Administration Screen

    “Password Administration” Screen Field Definitions Column Name Name User ID Password Confirm Password Update Multi-Tech Systems, Inc. Chapter 3: FaxFinder Server Software Screens Values Description alphanumeric Name of client user. This entry must match the “Name” entry in the Phone Book.

  • Page 61: Shared Resources Screen

    Click Update to save the share information – an attempt to write a test file to the share directory is made to ensure the FaxFinder has write privileges to the share drive. A message will indicate success (Inbound Fax Backup updated successfully) or failure (Share Access Error). Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 62: Chapter 4 - Faxfinder Client Software Configuration

    Start menu or by double-clicking on a file named FF110.EXE (or something very similar), which, following a typical, default installation, the Client is located at C:\Program Files\Multi-Tech Systems\FaxFinder Client Software\FF xxx Client.exe (the x ’s represent the version number). Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 63: Associating Client With Specific Faxfinder Unit(S)

    Username and Password could be established for each. However, in most cases, it is advisable (for the sake of simplicity and convenience) to use the same Username and Password for all FaxFinder units. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration FaxFinder Admin User Guide...
  • Page 64 (accessible by right-clicking and selecting Properties on the FaxFinder listed in the Device Status tab of the client software) matches the User ID/Password combination assigned to the client-user by the FaxFinder Administrator. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration FaxFinder Admin User Guide...

  • Page 65: Disassociating The Client From A Specific Faxfinder Unit

    Right-click on it and select delete . 2. Your FaxFinder Client Software will no longer be able to send faxes through this particular FaxFinder unit. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration FaxFinder Admin User Guide...

  • Page 66: Disabling And Re-Enabling A Client's Faxfinder Service

    (preferably a local fax machine). To do so, follow the instructions for the “Sending a Fax” procedure in Chapter 5. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration FaxFinder Admin User Guide...

  • Page 67: Faxfinder Fax Client Software Menu Command Definitions

    FaxFinder Fax Client Software Menu Command Definitions Command Name File menu commands Send Fax Pause Scheduler Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Brings up the FaxFinder Send Fax screen, the first step in transmitting a fax message via the FaxFinder system.
  • Page 68 FaxFinder Send Fax Screen Definitions Command/Field Name Recipients pane Name (column) Fax Number (column) Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description alphanumeric Party to whom the fax will be sent. You cannot type in this window. When a recipient is...
  • Page 69 V (button) Schedule pane Send field “immediately” at designated Schedule (button) Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Brings up the Enter a Fax Recipient window. At this window, you enter the name and fax number of the party to whom the fax will be sent.
  • Page 70 Cover Page Style View/Edit (button) Subject Cover Page Notes Send Fax (button) Preview Fax (button) Cancel (button) Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Check this checkbox to include a cover page with your fax. BoldComplete,...
  • Page 71 Click Delete Log to erase the current log. Click Delete All Logs to remove any previously existing Log Files. Click OK to save your changes. Click Cancel to Cancel any changes made. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 72 Edit menu commands Add Fax Server Add Contact Edit Cover Page Template Help menu commands Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Brings up the Add Device Address screen so that a FaxFinder or HylaFax server on the network can be associated with the client.
  • Page 73 Print Capture (row) idle, preparing to capture, capturing page n Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Shows status of FaxFinder or HylaFAX server units with which the client is associated. Also shows status of the “Print Capture” function and the “Outlook Synchronizer”...
  • Page 74 Brings up the Fax Details screen for the selected pending fax . The Fax Details screen presents information about the recipient, transmission status, cover page, and original source file of the selected pending fax. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Device Status tab (cont’d) Values...
  • Page 75 , unsuccessful-error < descriptor > Recipient (column) alphanumeric List All Fax Ports Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Shows FaxFinder units with which the client is associated. The fax modem (within) the FaxFinder server unit, the status of which is being tracked.
  • Page 76 Brings up the Fax Details screen for the selected fax. The Fax Details screen presents information about the recipient, transmission status, cover page, and original source file of the selected pending fax. Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Identifies recipient of each outgoing fax.
  • Page 77 Brings up the Contact <name> screen screen for the selected address book entry. The Contact screen shows user contact details (name, company name, fax number, phone numbers, and street address info). Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Shows the name of the the selected Address Book entry.
  • Page 78 FaxFinder Fax Client Software Menu Command Definitions Command Name Address Book menu commands Add Contact Import Export Multi-Tech Systems, Inc. Chapter 4: FaxFinder Client Software Configuration Values Description Brings up the New Contact screen for adding entries to client-user’s personal address book. These entries are for parties to whom the client-user may want to send faxes.

  • Page 79: Chapter 5 - Faxfinder Client Software Operation

    TIFF) is made in the FaxFinder Server software. Note that client users can choose to display either on the Multi-Tech TIFF viewer or on a different (non-Multi-Tech) TIFF viewing program. Likewise, if the FaxFinder system distributes incoming faxes as PDF files, the client can designate which PDF viewer to use. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 80: Sending A Fax

    Windows Start menu.) However, you can send faxes through the FaxFinder without bringing up the FaxFinder Client Software screen. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 81 Page Setup screen. In most cases, however, the destination printer can be set in a Print menu that appears when each printing job is initiated. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 82 “Restore defaults” button to reset the parameters. Also, none of the parameters on the Profile Manager tab should be altered. DO NOT CHANGE ANY “Device Settings” or “Profile Manager” parameters. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 83 Enter a Fax Recipient screen where you can enter Name and Fax Number only. You can then choose to send the fax with or without adding the recipient to your Address Book. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 84 “Options” menu of the FaxFinder Fax Client Software screen. For more information about addresses and the automated fields used in cover pages, see the section “Setting Up Your Address Book” later in this chapter. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 85 8. At the FaxFinder Send Fax screen, click on the “Send Fax” button to send the fax. 9. Confirmation of having sent the fax(es) successfully will appear in the “Fax Log” tab of the FaxFinder Fax Client Software screen. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...

  • Page 86: Scheduling Fax Transmissions

    5. Enter the date and time at which you want the fax to be sent. 6. Click OK in the Fax Scheduling screen and then click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 87 Re-Sending a Failed Fax Locate the failed fax in the Fax Log tab of the FaxFinder Fax Client Software. Select the failed fax and right-click on it. In the menu that appears, select Resend . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 88: Putting Pending Faxes On Hold And Removing The Hold

    To rescind or call off the hold on pending faxes, open the FaxFinder Fax Client Software. From the File menu, select Pause Scheduler . The scheduler will resume normal operation and faxes will be sent. Consider this example. 1. A fax is sent by FaxFinder to three recipients. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 89 She could click on “Pause Scheduler” again to cancel that command. In that case, the pending fax would become active and could not be stopped. She could select the fax in the Pending Faxes screen and right-click on it to bring up a menu. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 90 Chapter 5: FaxFinder Client Software Operation She could view the details of the fax and, at her option, view the fax again. She could re-schedule the fax for a later time. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 91: Canceling A Fax

    Scheduler . Any pause applied to a pending fax is cancelled when the computer is rebooted. Any fax left pending with the FaxFinder Scheduler paused will be sent as soon as the FaxFinder client program opens when the PC is turned on again. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 92: Setting Fax Retry Number And Interval

    1. In the FaxFinder Fax Client Software screen, open the File menu and select “Options.” When the Options screen appears, click on the Fax Retry tab. 2. Set the number of retries and the interval between these repeated attempts and click OK . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 93: Sending One Fax Containing Multiple Documents

    2. In the “Documents” pane of the FaxFinder Send Fax screen, you can add a cover page, re-arrange the order of the files, or delete items from the list of files to be faxed. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 94 4. When all documents to be transmitted have been listed in the Documents list, click Send Fax . The documents will be sent in the order listed. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...

  • Page 95: Forwarding A Fax

    2. In the Documents pane, click “+.” Then browse to the TIF file to be sent as a fax. Click Open. 3. The selected file will appear in the “Documents” list in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 96: Receiving A Fax

    3. The recipient opens the email message. The incoming fax message takes the form of a graphic file attachment. The FaxFinder Server has assigned the file an automatic file name. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 97 (applicable to TIFF files only). 7. The client views the fax message in the (PDF or TIFF) viewer program. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 98 The sender’s “Remote ID” and the recipient’s name appear in the “Subject” line of the email message. (The Remote ID comes from the sending fax machine and is typically the sender’s fax number or name.) Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...

  • Page 99: Using The Multi-Tech Tiff Viewer

    Frequently Used Commands – Toolbar Icons The most commonly used functions are available as icons on the toolbar. In the next three diagrams, we label and describe the functions of these icons. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 100 Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 101 Zoom to Selection . Click and drag with the mouse over the rectangular area you would like to view. The Multi-Tech Tiff Viewer zooms in sufficiently to fill the screen with the selected area. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 102 Click over Area . A secondary window will appear that shows the ‘clicked-on’ area magnified. You can adjust the size of the secondary window by dragging on its borders. You can re-locate the secondary window by putting the cursor inside the window, clicking, holding, and dragging. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 103 Scan the Graphic . If you click, hold, and drag , you can scan the image in a magnified view. Two magnifying windows will appear as in the “Click-and-Hold Over Area” description above. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 104 The Copy command in the Multi-Tech Tiff viewer program allows you to import the fax image into other application programs. In the illustration below, a fax has been Copied from the Multi-Tech Tiff viewer program and Pasted into a Microsoft Word document. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 105: Setting Up Your Address Book Manually

    4. After an entry has been made in the Address Book, you can view and revise it. In the Address Book list, right-click on the name of the contact about whom you wish to review address information and select Properties . Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 106 5. A Contact – Recipient screen will appear presenting the contact info for this particular recipient. 6. When you click on “Address Book” at the FaxFinder Send Fax screen, this same contact list will appear. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 107 8. To delete an entry from your Address Book, select the entry and right-click on it. In the menu that appears, select delete . In order to complete the deletion command, you must click “Yes” in the confirmation screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 108: Setting Up Your Address Book By Synchronizing With Outlook

    Address Book. If so, proceed. (For example, you might select the “Contacts” folder in Outlook as your source of existing fax numbers). 2. In the FaxFinder Fax Client Software, go to File | Options | Advanced and click on “Enable Outlook Sync.” Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 109 At the Options screen, click OK . 4. In the FaxFinder Fax Client Software, go to the Device Status tab and select Outlook Synchronizer in the “Device” list. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 110 The Outlook Contact information will be copied into the FaxFinder Address Book. Entries from the FaxFinder Address Book (if any) will also be copied into the Outlook Contact list. A relationship will be created between the corresponding entries for future synchronizations. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...

  • Page 111: Setting Up Address Books With Csv Files

    When importing to your FaxFinder Address Book from other sources, there generally will not be a one-to- one correspondence between the data fields and so a customized template will be needed to map the data fields properly. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 112 FaxFinder Address Book fields, as well, but some fields may not fit. To map the fields from the CSV file to the FaxFinder Address Book format, you create a custom template file using the FaxFinder’s Template Mapping screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 113 Address Book entries. 3. Click Export . 4. The Save Delimited Address Book screen will appear. Save the CSV file with an appropriate filename. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 114 .yml ) that is needed to map the entries of the CSV file into the fields of the FaxFinder’s New Contact screen. (If the CSV file is one that was exported from another FaxFinder client user, you will need the FaxFinder Client Import_template.yml template file.) Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 115 If the entries are not properly organized, will may need to adjust your Delimiter and/or First Line Heading settings. Or, you may need to modify the template (see “Importing CSV Files into FaxFinder Address Book with a Customized Template” later in this chapter). Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 116 7. Click Import . The importing activity will be indicated in the Device Status tab of the FaxFinder Fax Client Software screen. 8. The new entries from the CSV file will now appear in your Address Book . Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Corrected File.
  • Page 117 Because this CSV file contains extra fields (like “Position” and “Cell Phone”) that are not in the FaxFinder Address Book New Contact screen, a new template will need to be created to map its information into the FaxFinder Address Book. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 118 (or most closely matches) the name of the New Contact screen field into which that information will be placed. 5. Then click + to map that selected field from the CSV file to the corresponding field in the New Contact screen. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 119 In any event, you must map a fax recipient Name and a Fax Number from the CSV file to the New Contact screen to create valid entries in the FaxFinder Address Book. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 120 Finish mapping all appropriate CSV fields to New Contact screen fields. 11. When the mapping is complete, click OK . You will then be prompted to name the template file that you have just created to accommodate this CSV file. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 121 If the entries are correct, click OK to return to the Address Book Import screen. 14. If the entries are not right, you can use the Modify Template command to revise the template as needed. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 122 The importing activity will be indicated in the Device Status tab of the FaxFinder Fax Client Software screen. 16. The new entries from the CSV file will now appear in your Address Book . Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 123 Include advice about whether or not First Line Headings are used in the standard Address Book. 3. The new client-user must put the Standard Address Book CSV file into a convenient directory on his/her computer. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 124 5. The new client-user should click Import . The organization’s ‘standard’ Address Book will then be installed and available for use by the new client-user. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 125: Cover Pages

    File | Page Setup | Printer | Properties | Name and, in the drop-down list, set “Multi-Tech FaxFinder” as the target printer, and click OK ). 2. In Notepad , we select Print to send the file as a fax via the FaxFinder. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 126 The “fax stamp” at the top of each sheet of the fax (which includes sender, recipient, and time info) is inserted automatically based on information from the FaxFinder server software and from the recipient fax machine. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 127 Chapter 5: FaxFinder Client Software Operation 4. The FaxFinder Send Fax screen appears again but this time our recipient has been entered. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 128 Suppose we choose the style called “BoldComplete.” We can view it by clicking “View/Edit” on the FaxFinder Send Fax screen. The requested file will appear in the Template Editor screen. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 129 6. To see how the cover page appears after the sender and recipient information has been automatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, simply click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 130 Fax Client Software program by opening the Edit menu and selecting “Edit Cover Page Template.” 2. The main Template Editor screen will appear. Open it to full-screen size. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 131 Static Text icon first and then locate the Edit Box beside it. (The “Edit Box” button invokes the same function as the “Field Text” command in the Insert menu.) Static Text Icon Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Edit Box or...
  • Page 132 To have freedom to move the cursor in a continuous fashion leave the Grid button, the unselected position (its darker shade represents its unselected state). You can also turn the Grid on and off in the Settings pull-down menu. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Source of Info Placed in Field and drag to open the desired field.
  • Page 133 To follow our example, you would select “Date” to insert a date field next to the “Date” label you have previously placed on the page. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation cursor.
  • Page 134 To set the line width for lines, rectangles, and ellipses, use the drop-down box at the far-right of the Template Editor ’s tool bar. (You need to have the screen open widely enough to see its entirety.) Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation C.
  • Page 135 FaxFinder Client Send Fax screen. The Object Types (from the Properties screen that appears when you double-click on an Edit Box) for common field types are specified. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 136 2. In the File menu, select “Open.” Browse to the directory into which the FaxFinder client software has been installed. Typically, this will be C:\Program Files \ Multi-Tech Systems \ FaxFinder Client Software \ Cover Pages. Select a cover page template from the list.
  • Page 137 Address Book (in “New Contact” screens launched from Edit | Add Contact in the FaxFinder Fax Client Software program). Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 138 Then click and drag to size the graphic. Click and drag on the cursor dots on the periphery of the image to resize it and set its vertical/horizontal aspect ratio. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 139 “Building on New Horizons.” Select the “Static Text” cursor labeled to open a text box at the bottom of the template page. Enter the slogan. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation and drag FaxFinder Admin User Guide...
  • Page 140 FaxFinder Send Fax screen. Then scroll through the “Cover Page Style” list to find the file name of the custom template you have created. In our example, it is rmc1 . Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation...
  • Page 141 Address Book (if the recipient is listed there). Click on “Preview Fax” in the FaxFinder Send Fax screen to examine the fax with cover page. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...
  • Page 142 Command Name File Menu commands Open Save Save As Print Exit Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Short- Icon Description Creates new cover page template file. Ctrl + N Opens an existing cover page template file for Ctrl + O viewing or editing.
  • Page 143 FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d) Command Name Insert menu commands Image Field Text Edit Box Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Icon Description Use to insert a bmp or tif image into the cover page template.
  • Page 144 Ellipse Hilite Filled Object deleting objects Line Size drop-down menu Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Icon Description Use to insert text objects needed in the cover page template. These uses include labels for automated fields (TO, FROM, DATE, etc.) and plain text like a company name or slogan.
  • Page 145 FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d) Command Name Settings Menu commands Font Grid Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation Icon Description Use to view a smaller area of the cover page template file in greater magnification.
  • Page 146 5. The client user should forward the modem log file to the FaxFinder administrator in an email message. The FaxFinder administrator’s email address should be viewable in any fax you have received via the FaxFinder. Multi-Tech Systems, Inc. Chapter 5: FaxFinder Client Software Operation FaxFinder Admin User Guide...

  • Page 147: Chapter 6 - Server Operation

    The actual log is a text file attached to the email. The fax log gives you a summary of events going on in the system. Use it as a reference when considering modifications or expansions of your faxing system. A sample log file is shown below. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 148 Carrier Detect Ethernet or LAN1 LEDs Data Link Speed Multi-Tech Systems, Inc. Description Solid (constant) green if unit is on. Approximately 30 seconds after power is on, the Status LED will be blinking green to show normal, working state. If it is not blinking check the power supply (On FF-120/220 only.) For future implementation.

  • Page 149: Dealing With Failed Fax Reports

    Check Multi-Tech web site for newer modem firmware for FaxFinder and, if any is available, upgrade the FaxFinder (see the section “Modem Firmware Update” in Chapter 8: Device Manager Installation & Operation ). • Call Multi-Tech Tech Support at 1-800-972-2439. Multi-Tech Systems, Inc. FaxFinder Admin User Guide Chapter 6: Server Operation...

  • Page 150: Chapter 7 - Device Manager Operation

    Opening the Device Manager Software 1. To launch the Device Manager program from the Windows desktop, go to Start | Programs | Device Manager | Device Manager . 2. The Device Manager main screen will appear. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 151 (designated as Independent ) can also be part of the system. The Device Manager is in contact with all the FaxFinder units of its system through the Ethernet network (Internet or private IP network) to which all are connected. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 152: Access To Commands

    These are command options that are available once you right-click on a specific FaxFinder in the Device column of the Device Manager software. How to Access Command Right-Click on listed device Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation Command Name Summary...
  • Page 153 Edit menu Help menu Device column Status column Version column Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation Description Also contains the Exit command which closes the Device Manager program. From here, you can launch the Options screen from which the Logging function can be configured.
  • Page 154 Device Manager “File” Menu File Menu Command Options Exit Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation Description of Fields & Buttons Logging Options can be used to alter the default logging options for the Device Manager. Normally, changes to these options are not required, unless directed by Multi-Tech Technical Support.
  • Page 155 Device Manager “Edit” Menu Edit Menu Command Synchronize Phonebooks Add Device Auto-Discover Devices Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation Description Transfers phonebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units. The phonebook sharing...
  • Page 156 2. Designating all other FaxFinder units participating in phonebook sharing as Copy units . In the main Device Manager screen, right-click on each unit to share the master phonebook, and select Copy . Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation...
  • Page 157 To see the newly synchronized phonebook list in each Copy FaxFinder unit, you must update the Phone Book screen by clicking on the Phone Book button (to the right of Administration ) in the list at the top of the screen. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 158 Open the Edit menu and select Add Device . When the Add Device screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 159 FaxFinder units.) After a device has been detected you can add it to the group of devices that the Device Manager software is serving by entering the appropriate Username and Password for the discovered unit in the Device Manager’s Add Device Address screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 160 To finalize the changes to any of these parameters, click Update . After the changes are made, the main Auto Discovery Monitor screen will return. Clicking Finished will simply close the Auto Discovery Monitor screen. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 161 Invoking the Delete command removes the selected device (FaxFinder, CallFinder, or Multi-Access unit) from the system. Once deleted, the device will no longer be under the management of the Device Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 162 To save the configuration for a particular device, select the unit in the main Device Manager screen, right- click on it, and select Save Configuration . Choose the location at which the configuration file will be stored and click OK . Then, at the ‘confirmation’ screen, click OK again. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 163 To re-install on the device (FaxFinder, CallFinder, or MultiAccess unit) a group of settings (configuration) previously saved on the computer running the Device Manager software, use the Restore Configuration command. Device Manager will browse, by default, to an automatically determined directory that contains a saved configuration. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 164 Right click on the server that you want to export from and select export CSV phonebook. This will export the user defined portion of the phone book as a delimited (CSV) file. The CSV Export window will appear. Select the type of delimiter you would like to use and click Export. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 165 You will be prompted for a location to save the CSV file. The default directory location is the IP address of the FaxFinder. The phone book in ‘FaxFinderComma.csv’ can be edited and then imported into another FaxFinder server. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 166 Right-click on the FaxFinder that you want the phone book to be replaced with a new phone book, and click import csv phonebook . You will be prompted to save the Configuration file before updating. It’s a good idea to save the configuration periodically, especially when you are making changes. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 167 You will be asked to select the folder where you want the configuration file to be saved to. The default folder location is the IP address of the FaxFinder. A window will show that the file was saved successfully. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 168 Then you can preview the Import to check for accuracy. Click Import when you are ready to copy the Phone book to the FaxFinder Server. The next few steps will complete the process. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 169 FaxFinder into a second one. Or you can click Define Template to create a mapping of the CSV file to the FaxFinder Server Phone book fields. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 170 Imported Fields drop down and map them to existing Contact Fields listed in the Field Assignment column. Use the - button to remove a mapping, and the + button to create a mapping. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 171 Chapter 7: Device Manager Operation 6. Once the Import is finished you will be asked to reboot the FaxFinder Server. The updated phone book will not be used until a reboot occurs. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 172 Chapter 7: Device Manager Operation The importation is complete, and the FaxFinder Server Phone Book has been replaced. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 173 Right Click the FaxFinder Server and select Retrieve Received Faxes. Clicking OK will begin the process of retrieving faxes. The faxes are copied to the default File Folder for the Device Manager by IP Address. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 174 The Properties command brings up the Multi-Tech Device Manager – N.N.N.N screen on which you can view the IP Address and Username of the Device (FaxFinder, CallFinder, or MultiAccess) and determine the number of characters in its Password. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 175: Firmware Updating Process

    Click Yes and the software will lead you through the steps shown in the procedure “Saving a Configuration” presented earlier in this chapter. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation .hex; where X is a version number...
  • Page 176 (1, 2, 3, etc.) that you want to update from the drop-down list. You can also choose to update all modems with a single command. This is highly recommended. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 177 3. Browse to the location of the most recent firmware file. Again, confirm that the update file has a higher version level than the firmware file that it will replace. 4. Click Start Update . 5. The FaxFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 178 For consistency of operation, update all POTS modems of all FaxFinder units in the system. 8. The updating process is now complete. Click the “X” in the upper-right corner to close the update window and return to the main Device Manager screen. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 179 Make sure that the server firmware file to be installed really does supersede the one currently installed on the unit. In the FaxFinder Update Select field, select “FaxFinder firmware.” Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 180 Click on the name of the correct file and then click on the open button. 4. Click Start Update . 5. The FaxFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 181 “Finished – The FaxFinder is ready.” The network connection to the FaxFinder may be reset several times. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...
  • Page 182 NOTE : For proper operation of the FaxFinder system, including the sharing of Phone Book data, the server firmware version for all FaxFinder units must be the same. 9. The updating process is now complete. Multi-Tech Systems, Inc. Chapter 7: Device Manager Operation FaxFinder Admin User Guide...

  • Page 183: Appendix A - Troubleshooting

    Configuration screen and the email server’s requirements for User ID and/or Password in establishing authentication with the FaxFinder. A list of the SMTP error codes and brief explanations of what they are is found below in item 6. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 184 CAUSE D: The administrator’s email address may be missing or incorrect. RESPONSE D: Check and add/correct the administrator’s email address, as needed. Multi-Tech Systems, Inc. Appendix A: Troubleshooting FaxFinder Admin User Guide...
  • Page 185 REMEDY: The FF120 and 220 models have a reset switch in lieu of a power toggle switch. Using a straightened paper clip to push the recessed button will perform a hardware reset. This is only necessary if the unit becomes unresponsive. Multi-Tech Systems, Inc. Appendix A: Troubleshooting FaxFinder Admin User Guide...
  • Page 186 Also check the Pending Msgs status on the Current Status screen and Email Status to see if it has No Errors. Based on these indications perhaps a solution can be found. If not, call Multi-Tech Tech Support (1-800-972-2439). Multi-Tech Systems, Inc. Appendix A: Troubleshooting FaxFinder Admin User Guide...
  • Page 187 Message Data Error Error ending email Error opening attachment Error resolving email host name Client Timeout Multi-Tech Systems, Inc. Appendix A: Troubleshooting Explanation The FaxFinder could not open a socket to the email server, or could not resolve the name of the email server.

  • Page 188: Appendix B - Regulatory Information

    7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.
  • Page 189 Registration No: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to 47 CFR Part 15 regulations.
  • Page 190 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. Appendix B: Regulatory Information FaxFinder Admin User Guide...
  • Page 191 For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the vendor from whom you purchased the product. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 192 C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害 / 有毒物质 / 元素 铅 成分名称 (PB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器 / 光学部件 二极管 / 晶体管 振荡器和晶振...

  • Page 193: Appendix C - Warranty, Service, & Repair

    Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 194 Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...

  • Page 195: Appendix D - Example Systems

    In either mode , the fax recipients can be at any accessible email address, inside or outside of the local network. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 196 For simplicity, we use an FF420 unit and employ only two of its ports. These illustrations explain how the FaxFinder system fits into your Ethernet network and what client users will encounter when they begin to use the FaxFinder Client software. Multi-Tech Systems, Inc. Manual Routing Mode T1 Line...
  • Page 197 Phone Book to assign PBX extension numbers to email addresses of clients. Admin receives fax log report as email attachment after every nth fax. Multi-Tech Systems, Inc. Administration: Time Configuration Time Server Add Time Server Request Interval Use Daylight Savings Time (DST)
  • Page 198 .com PBX Ext 3033 PBX Ext 3049 Pat -- Admin Email:pat @acme99 .com Multi-Tech Systems, Inc. FaxFinder Server fax log ( ) indicates successful fax reception. Time 07/27/2004 12:47:31 PM 07/27/2004 10:48:46 AM 07/27/2004 10:32:06 AM 07/27/2004 09:49:39 AM 07/27/2004 09:39:31 AM...
  • Page 199 Appendix D: Example Systems Receiving a Fax, Client Perspective Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 200 @acme99 .com PBX Ext 3033 PBX Ext 3049 Admin Email:pat @acme99 .com Multi-Tech Systems, Inc. Time 07/27/2004 10:23:36 AM 07/27/2004 09:56:46 AM 08/20/2003 09:53:23 AM 08/20/2003 09:48:37 AM 08/20/2003 09:40:57 AM 08/20/2003 09:25:14 AM 08/20/2003 09:08:20 AM 08/20/2003 08:53:11 AM Fax message traverses public phone network.
  • Page 201 Appendix D: Example Systems Sample Client Setup Associating with Servers and Self Identification Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 202 Appendix D: Example Systems Address Book: Methods of Management Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 203 Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 204 Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 205 Appendix D: Example Systems Printing to FaxFinder What Administrators Must Tell Users Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 206 Appendix D: Example Systems Sending a Fax, Client Perspective Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
  • Page 207 Contact screen Software Options screen FF Send Fax screen Cover Page From: Subject : Comment : Outgoing Fax Transmission Multi-Tech Systems, Inc. comes together. Main Body Subject, Fax Message Comment FROM file of application program. FF Send Fax screen For example, word processor graphics program.

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