Multitech Multi-Tech FaxFinder FF120 Administrator User Manual page 194

Appendix C: Warranty, Service, & Repair
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office
directory is available at www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or
DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.
Please include, inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a
payment in advance is required. Acceptable means of payment include credit card, wire transfer or a
check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped freight collect, unless other
arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or
email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about
the repair of Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our International Technical Support department at +(763)717-5863. When
calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc.,
to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 194