Multitech Multimodem MTCBA-G-F1 User Manual
  1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Modem
  5. Multimodem MTCBA-G-F2
  6. User manual

Multitech Multimodem MTCBA-G-F1 User Manual

External wireless modem (data/fax/voice)
Hide thumbs Also See for Multimodem MTCBA-G-F1:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Reference Manual
MultiModemä GSM/GPRS
External Wireless Modem
(Data/Fax/Voice)
MTCBA-G-F1
MTCBA-G-F2
UserGuide

Advertisement

Table of Contents
loading

Related Manuals for Multitech Multimodem MTCBA-G-F1

Summary of Contents for Multitech Multimodem MTCBA-G-F1

  • Page 1 MultiModemä GSM/GPRS External Wireless Modem (Data/Fax/Voice) MTCBA-G-F1 MTCBA-G-F2 UserGuide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Contents RODUCT ESCRIPTION Package Contents Interfaces Parts to be Supplied by Wireless Service Provider Parts to be Supplied by End User Radio Characteristics Accessory Kit AT Command Info Phone Number for the Wireless Modem Network Access Features PPLICATION VERVIEW Application Types Benefits/Features in Applications Functions –...
  • Page 4 Electrical Installation & Configuration Mobile Phonetools Verifying signal strength Verifying network registration Testing the Configuration Testing the Configuration (continued) Testing the Configuration (continued) ROUBLESHOOTING Situation A: The modem does not answer through the serial link Situation B: The modem always returns «Error» when trying to issue a communication Situation C: The modem always returns «No carrier»...

  • Page 5: Product Description

    Product Description Product Description The Multi-Tech MultiModem GSM/GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band GSM/GPRS Class 10 performance. This ready-to- deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.

  • Page 6: Package Contents

    Package Contents · one modem · two holding bridles (mounting brackets) · one RS-232 15-to-9-pin cable · one power supply cable with fuse · one User Manual (this document) Interfaces The Wireless MultiModem has several interfaces: · LED function indicating operating status ·...

  • Page 7: Parts To Be Supplied By Wireless Service Provider

    Parts to be Supplied by Wireless Service Provider · Subscriber Identity Module (SIM) configuration chip The SIM contains information specific to your wireless account and its features. Parts to be Supplied by End User · mounting screws screw shaft diameter = .17” max. ·...

  • Page 8: Radio Characteristics

    Radio Characteristics GSM 850 Frequency RX 869 to 894 MHz Frequency TX 824 to 849 MHz RF Power Stand 2W at 12.5% duty cycle Impedance 50 ohms VSWR Typical Radiated 0 dBi on azimuth plane Gain GSM 1800 Frequency RX 1805 to 1880 MHz Frequency TX 1710 to 1875 MHz...

  • Page 9: Accessory Kit

    Product Description Accessory Kit A Wireless MultiModem Accessory Kit is available. Generally speaking, it is useful to have one or two kits to configure a group or fleet of Wireless MultiModem units (generally, you will not need one kit for every modem).

  • Page 10: At Command Info

    AT Command Info This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the AT Command manuals (one for GSM/GPRS and one for CDMA). These manuals are available on the MultiTech web site or on the Accessory Kit CD.
  • Page 11 · For GSM-without-GPRS, a circuit- switched data connection is used. The user can set up DUN to make a conventional V.32 modem connection to any terminating modem at the other end. The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service (e.g, a dialup modem service...

  • Page 12: Features

    Features · GPRS Class 10 operation · V.42bis data compression · Dual-band 850/1900 or · Numerous LEDs 900/1800 GSM/GPRS provide operational status · GSM Class 1 and Class 2 · ME + SIM phone book Group 3 FAX management · Desktop or panel ·...

  • Page 13: Application Overview

    Application Overview Application Types With circuit switched data rates up to 14.4K bps, the MultiModem GSM/GPRS is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances Remote Diagnostics ATM Terminals Remote Metering Automotive...
  • Page 14 Application Overview RS232 Wireless MultiModem used in remote ATM application.

  • Page 15: Benefits/Features In Applications

    Application Overview Benefits/Features in Applications The MultiModem Short Development Time. GSM/ GPRS can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals.
  • Page 16 Application Overview Compatible Supplementary Services . The MultiModem GSM/GPRS is compatible with supplementary services such as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, advice of charge, USSD, closed user group and explicit call transfer. Management Features.
  • Page 17 Application Overview Industrial Chassis. The MultiModem GSM/GPRS is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface.

  • Page 18: Functions - Gsm Modes

    Functions – GSM Modes MODE DESCRIPTION Dual Band Extended GSM 900 MHz Class 4 Standard (2W) and GSM 1800/1900 MHz Class 1 (1W) Interface Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text &...

  • Page 19: Specifications

    Specifications General Specifications Power Requirements 5 V to 32VDC; 400mA Average @5V, 2A Peak @ 5V Mechanical 4.3" w x 2.4" h x 0.94" d; 4.1 oz. Dimensions & Weight (11 cm x 6.1 cm x 2.4 cm; 115 g) Connectors &...

  • Page 20: Electrical Characteristics

    Electrical Characteristics Switching the GSM The device is permanently powered modem on/off (when connected to the power supply). Voltage Range Voltage range : 5 to 32V DC GND : 0V Overvoltage and Correct operation of the Wireless MultiModem in communication Undervoltage mode is not guaranteed if input voltage falls below 5V.

  • Page 21: Input/Output Electrical Characteristics For External Connections

    Input/output electrical characteristics for external connections INSTALLATION/ START- UP GSM 850/900 Parameters Typ. Power Supply @ 25 degrees - Input 13.2 Supply Voltage Input peak supply current @13.2 comm. @32V mode at Pmax) Input average supply current @13.2 comm. mode at @32V Pmax) GSM 1800/1900...

  • Page 22: Input/Output Electrical Characteristics (Cont'd)

    Input/output electrical characteristics (cont’d) GSM 850/900 Parameters Typ. Power Supply @ 25 degrees 13.2 - Input Supply Voltage Input 31.4 average supply 13.2 current @13.2 in idle mode @32V GSM 1800/1900 Unit 13.2 31.4 13.2...

  • Page 23: Led Indicators

    LED Indicators TD. Transmit Data. Lit when modem is transmitting data. RD. Receive Data. Lit when modem is receiving data. CD. Carrier Detect. Lit when data connection has been established. LS. Line Status. Continuous “on” state that the wireless modem is not registered on the network.

  • Page 24: Rs232 15-Pin Connector Pinout

    RS232 15-Pin Connector Pinout Audio MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) Boot BOOT Reset RESET CCIT Designation Data Carrier Direct Receive Data (out) Transmit Data 108. Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator...

  • Page 25: Getting Started With Your Wireless Multimodem

    Getting Started with your Wireless MultiModem Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. The mounting screw on the connector end of the unit must have a screw-head no thicker than 2 mm.
  • Page 26 Getting Started For example, one might use two 6-32 self- tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled.
  • Page 27 3. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis. 4. Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment.

  • Page 28: Electrical Installation & Configuration

    Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. It also requires a SIM card (Subscriber Identity Module) to operate on a GSM network. To install the modem, do the following: 1. Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover.
  • Page 29 Getting Started 2. Insert the SIM card into the holder.
  • Page 30 Getting Started 3. Verify that the SIM card fits into the holder properly and then replace the cover.
  • Page 31 Getting Started 4. Connect a suitable antenna to the SMA connector (see specifications on page 8). Antenna Connector (SMA type)
  • Page 32 5. Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side). Serial & Control Connector To Serial Port of PC...
  • Page 33 6. Plug the power supply cable into the wireless Multimodem. Power Cord In-Line Fuse Power Connector To Power Source 7. Connect the power supply cable into the power supply, with a correct GND connection. Connect red wire to + (positive) and black wire to –...

  • Page 34: Mobile Phonetools

    Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DC fuse/terminal block). 8. Activate the power supply. Mobile Phonetools For initial configuration of your wireless device, Multi-Tech offers a Windows â based mobile Phone Tools application.

  • Page 35: Verifying Signal Strength

    Verifying signal strength The Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signal strength, do the following: Hyperterminal 1. Using the program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CSQ. A value for the received signal strength will be returned.

  • Page 36: Verifying Network Registration

    Verifying network registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common Hyperterminal communications program Hyperterminal 1. Using the program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CREG?.

  • Page 37: Testing The Configuration

    Testing the Configuration Descrip- Response tion Commands Returned AT+CPIN =1234 +CME Enter PIN ERROR : 16 Code +CME ERROR : 3 AT + CREG = CREG ? <mode>, 1 Module CREG = synchro <mode>, 2 checking CREG = <mode>, 0 Comments PIN Code accepted Incorrect PIN Code...

  • Page 38: Testing The Configuration (Continued)

    Testing the Configuration (continued) Descrip- Response tion Commands Returned Receiving RING an incoming call ATD1234; Initiate a call ERROR : 11 ERROR : 3 Comments Answer the call. Don’t forget the “;” at the end for “voice” calls. Communication established PIN Code not entered (with +CMEE : 1 mode)

  • Page 39: Testing The Configuration (Continued)

    Testing the Configuration (continued) Descrip- Response tion Commands Returned Initiate an ATD112; emergency call Communi- cation loss CARRIER Hang up AT&W Store the parameters in non- volatile memory Comments Don’t forget the “;” at the end for “voice” calls. The communications program has saved the configuration settings in non-...

  • Page 40: Troubleshooting

    Troubleshooting Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for ‘no connection through serial link’...
  • Page 41 Solutions for ‘no connection through serial link’ situation (cont’d) If the Then ask … modem returns … (nothing) Is the {cont’d} communication program properly configured? Is another program interfering with the communication program? Action In communications program, verify that modem parameters have been set to the values shown here: Data Bits...

  • Page 42: Situation B: The Modem Always Returns «Error» When Trying To Issue A Communication

    Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for “error”...
  • Page 43 Solutions for “error” message situations (cont’d) If the modem Then ask … returns … error Is the selected bearer type (cont’d) supported by the called party? Is the selected bearer type supported by the network? Is the received signal strong enough? Is the antenna properly...
  • Page 44 Interpretation of Extended Error Codes related to “error” message Error Diagnostic Code Phone failure Call technical support Operation not No action. allowed Operation not No action. supported SIM not inserted Do one of the following: Insert the SIM card into the modem’s SIM holder.
  • Page 45 Interpretation of Extended Error Codes related to “error” message (cont’d) Error Diagnostic Code SIM PIN2 required Enter PIN2 code. SIM PUK2 required Enter PUK2 code. Note: Call your network provider if you do not know this code. Dialing string too long Check the phone number (max.
  • Page 46 Interpretation of Extended Error Codes related to “error” message (cont’d) Error Diagnostic Code Location area not No action. allowed (#13) Roaming not allowed No action. in this location area (#13) Service option not Check the service option. supported (#32). Requested service Call your network provider to option not subscribed subscribe to the requested...

  • Page 47: Situation C: The Modem Always Returns «No Carrier» When Trying To Issue A Communication

    Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the Then ask … modem returns … no carrier Is the selected Type AT+CEER to view the (esp. for bearer type extended error code (see data supported by...
  • Page 48 Solutions for “no carrier” message (cont’d) If the Then ask … modem returns no carrier Be sure that the (esp. for semicolon character (“;”) voice is typed immediately communi- after the phone number cation) in the AT command. E.g., ATD######; type AT+CBST=0,0,3 Configure the SIM card for data/fax calls.
  • Page 49 Interpretation of Extended Error Codes related to “no carrier” message Error Code Diagnostic Hint Unallocated Not allocated phone number Normal call clearing User busy No user responding User alerting, no answer Call rejected Number changed Normal, unspecified...
  • Page 50 Interpretation of Extended Error Codes related to “no carrier” message (cont’d) Error Code Diagnostic Hint Requested Check your subscription facility not (data subscription subscribed available?) ACM equal or Credit of your pre-paid greater than SIM card expired? ACM Max Call barring on Not applicable outgoing calls Call barring on...

  • Page 51: Safety

    Safety Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is normally maintained between the transmitter’s...
  • Page 52 It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully. · Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the operation of the aircraft, disrupt the cellular network and is illegal.

  • Page 53: Vehicle Safety

    Vehicle Safety · Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit allowing ‘Hands- Free’Operation. · Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first. · If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics.

  • Page 54: Your Responsibility

    · Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof. · Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage · Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic media.

  • Page 55: Warranty & Repairs Policies

    Warranty & Repair Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two from date of shipment.

  • Page 56: Repairs

    Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________ A Returned Materials Authorization (RMA) is not required.
  • Page 57 Warranty & Repair For out of warranty repair charges, go to www.multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at http://www.multitech.com/programs/orc/ for details on rates and coverage’s.

  • Page 58: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    Warranty & Repair Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

  • Page 59: Repair Procedures For International Distributors

    Warranty & Repair Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email...

  • Page 60: Wireless Modem Reference Info

    Wireless Modem Reference Info GSM reference documents : GSM 03.40, GSM 03.45, GSM 04.11, GSM 04.21, GSM 05.08, GSM 07.01, GSM 07.02, GSM 07.05, GSM 07.07. ETSI contact : ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail : secretariat@etsi.fr Service : The AT commands manual is available on the MultiTech web site: http://www.multitech.com...
  • Page 61 82001220...

This manual is also suitable for:

Multimodem mtcba-g-f2

Table of Contents