Multitech CommPlete MR9600 User Manual
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Multitech CommPlete MR9600 User Manual

Communications server controller
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  • Page 1 MR9600 Controller User Guide...
  • Page 3 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes.

  • Page 5: Important Safety Instructions

    The battery can maintain the setup information for approximately 10 years with no external power, and longer when the MR9600 is turned on and operating normally. This battery is soldered onto the circuit board and cannot be replaced by the user.
  • Page 6 CommPlete Communications Server...

  • Page 7: Table Of Contents

    Connectors... 4 Specifications... 5 2 Installation Introduction ... 8 Installation Procedure... 8 Ethernet Cabling... 9 Serial Cabling... 9 3 Quick Start MR9600 Quick Start...12 Supervisor Console Quick Start...13 4 Operation Introduction ...15 Security ...15 File System...15 Event Files...15 SNMP Interface...16 Command Line Interface ...16...
  • Page 8 6 Solving Problems ...67 Introduction ...68 MR9600 Diagnostic Tests...68 Appendix ...71 Appendix A - Updating the MR9600 Controller Firmware...72 Index ...73 CommPlete Communications Server...

  • Page 9: Introduction

    Introduction CommPlete Communications Server...

  • Page 10: Introduction

    Card Status LEDs The lower part of the MR9600’s front panel contains 16 two-color LED indicators, one for each card slot in the CC9600 chassis. The slots are numbered 1 through 16 from left to right. The LEDs indicate the state of...

  • Page 11: Ethernet Status Leds

    CC9600 chassis. When the MR9600 is turned on, the lights go through the following sequence before they act as status indicators for the device cards. 1. The LEDs on the right side turn red and then turn green when the right SIMM passes its memory test.

  • Page 12: Concentrator Leds

    MR9600 User Guide Concentrator LEDs The upper part of the MR9600 front panel contains 11 status indicators for the Ethernet concentrator. LED Indicator Indication UTILIZATION Percentage of bandwidth in use. Each LED that is on represents a 12.5% CC9600 Connectors The MR9600 has three connectors that are accessible from the rear of the CC9600 chassis.

  • Page 13: Specifications

    Specifications • Motorola MC68360 25 MHz microprocessor • 8 MB of RAM for volatile storage • 2 MB of flash memory: 1 MB for program space and 1 MB for nonvolatile file system space • Two RJ-45 10Base-T connectors for connection to a TCP/IP Ethernet network •...
  • Page 14 MR9600 User Guide CommPlete Communications Server...

  • Page 15: Installation

    Installation CommPlete Communications Server...

  • Page 16: Introduction

    MR9600 is hot-swappable. 3. Holding the MR9600 by its handle and the edges of the bottom panel, place the MR9600 into the open controller slot of the CC9600. Make sure the edges of the MR9600 card mate properly with the plastic guides in the CC9600.

  • Page 17: Ethernet Cabling

    Ethernet Cabling Two female Ethernet 10Base-T connectors are accessible from the back of the CC9600 chassis. Connect one of these connectors to the TCP/IP network that the supervisor console is attached to. The supervisor console is the PC that runs the MultiCommManager software or, optionally, a third-party SNMP manager. Serial Cabling Use the 9-pin RS-232 connector on the back of the CC9600 chassis for diagnostics and configuration.
  • Page 18 MR9600 User Guide CommPlete Communications Server...

  • Page 19: Quick Start

    Quick Start CommPlete Communications Server...

  • Page 20: Mr9600 Quick Start

    3. Turn on the power supply or supplies for the CommPlete chassis. If the CommPlete Communications Server is already on, press the reset button on the MR9600 controller’s front panel with the end of a paper clip. A message appears that says Welcome to the CommPlete Communications Server (MR9600).

  • Page 21: Supervisor Console Quick Start

    5. In the physical view of the Explorer, click the world icon. 6. Click the Add button. 7. Type the IP address of the MR9600 (the same one you used in step 9 of the MR9600 Quick Start). 8. Click OK.

  • Page 22: Operation

    MR9600 User Guide Operation CommPlete Communications Server...

  • Page 23: Introduction

    HH is the hour, and YY is the last two digits of the year. When the drive fills up, the oldest .HR file is deleted. The number of events your MR9600 will hold depends on the number of calls you receive in a day.

  • Page 24: Snmp Interface

    The command line prompt is the current directory followed by a # character. You can switch between the MR9600’s two drives, A and B, by using the cd command or by typing A: or B:. A standard set of DOS and UNIX file system commands are available, though in limited fashion (no wildcards are supported, etc.).

  • Page 25: Telnet Interface

    Logging In Whenever you access the MR9600 for the first time during a browser session, you will be prompted for a user ID and password. You must log in as someone of security level operator or higher to get access to the Web interface.

  • Page 26: Web Interface Limitations

    FTP (File Transfer Protocol) is a standard Internet protocol that allows the transfer of files between two systems connected to a TCP/IP network, such as the Internet. The MR9600 acts as an FTP server so that FTP clients can send and receive files to and from it.
  • Page 27 4 Operation CommPlete Communications Server...

  • Page 29: Commands

    Commands CommPlete Communications Server...

  • Page 30: Parameter Types

    MR9600 User Guide Parameter Types Many MR9600 commands require a parameter to complete the command. Most of the required parameters fall into one of the four following types. Pathname Description: A DOS-style path and/or file name. A partial path assumes the current directory.

  • Page 31: Commands Listed By Function

    Commands Listed by Function This section lists the MR9600’s commands alphabetically by the following functions: Display, Environment, File, Modem Control, and Security. For an expanded description of each command, see “Command Reference” on page 30. Display Command Name getcalls getfaults...
  • Page 32 Copy a file from Pathname1 to Pathname2 Pathname2 Pathname Delete a file Pathname Display the contents of a directory Pathname Download a file from the MR9600 controller Pathname Display the contents of a directory Pathname Make directory CommPlete Communications Server...
  • Page 33 None Writes outstanding events to the Log directory Pathname Display the contents of an ASCII text file Pathname Upload a file to the MR9600. Parameters Description Device Configure the specified device with the configuration file associated (via SNMP) with that device...
  • Page 34 MR9600 User Guide System Command Name abort boot exit format history quit mount readme unmount Parameters Description None Changes the drive the user is to work with None Changes the drive the user is to work with None Cancels update procedure of modem and T1 cards...

  • Page 35: Commands Listed By Security Level

    Commands Listed by Security Level This section lists the MR9600’s commands by security level. The security levels are Guest, Operator, and Supervisor. For an expanded description of each command, see “Command Reference” on page 30. Guest Command Name cd, chdir...
  • Page 36 MR9600 User Guide Operator Command Name abort cfg, configure copy, cp date, d getcalls getfaults getfkey1–getfkey4 None getmodems getrack getslots oc, oosclear online oosset, os pristatus prisetup readme reset, rs se, setenviron setconfig setfkey1–setfkey4 Command setrasostype sync t1cfg test time...
  • Page 37 Displays the rack’s back plane polling activity between the controller and each powered device Pathname Deletes a file Pathname Downloads a file from the MR9600 controller Specifier Initialize the specified drive to empty None Displays the Read community settings None...

  • Page 38: Modules

    MultiCommManager manual for details on this feature), although it can also be accessed by a 3 SNMP manager as well. At this time Multi-Tech Systems can build modules for use only in the MR9600 controller. Command Reference This section describes the MR9600’s commands in alphabetic order. For a description of the parameters, see “Parameter Types”...
  • Page 39 5 Commands Parameter: Command history index. Description: Repeats the command whose index is indicated by the parameter. The command index is the number shown in the prompt when the command is executed. The command that is executed is then placed into the history buffer at the current command index. A list of previously executed commands can be printed by using the history command.
  • Page 40 Parameter: None Description: Reboots the system by performing a reset of the MR9600 controller card. A prompt asks you to confirm your choice. If you wish to reboot the system, enter y. Any other key will halt the reboot operation.
  • Page 41 Description: Displays the contents of the ASCII text file referred to by Pathname. Security: Guest Limitations: The cat command is more similar to the DOS type command than it is to the UNIX cat command. Example: [0] A:\MMM # cat mr9600.ini [SecurityFile] NumberOfFile = 1 1 = mr9600.db [SecurityConfig]...
  • Page 42 Example: [0] A:\MMM # copy mr9600.ini mr9600.old [1] A:\MMM # d, date Parameter: None Description: Displays the MR9600’s current date and prompts you for a new date. Security: Operator Example: [0] A:\MMM # d The current date is: 11/14/2000 Enter the new date: mm/dd/yyyy 11/15/2000...
  • Page 43 Parameter: Pathname Description: Downloads the file specified by pathname from the MR9600 to a computer connected to the MR9600 controller’s serial port connector on the back of the CC9600 chassis. The files are downloaded as hexadecimal values in ASCII text format.
  • Page 44 MR9600 User Guide e1cfg Parameter: Device Description: Sends E1 configuration information stored in nonvolatile memory to the specified device. The specified device must be an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
  • Page 45 4. Framing Format 5. Line Coding 6. Signal Options 7. DNIS-digits(1-64 or 0 for auto):0 8. Country Selection 9. Line Buildout Enter Selection e1status Parameter: Device Description: Interrogates the status of the specified E1 device. The specified device must an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
  • Page 46 MR9600 User Guide getcalls Parameter: Device or None Description: Displays call traffic for the modems listed in device. If there is no parameter, call traffic is listed for every installed modem. Security: Supervisor Example: [0] A:\ # [1] A:\ # getcalls...
  • Page 47 Function Key 3: 'ATL5L6L7' [3] A:\ # getfkey4 Function Key 4: 'ATI1I2I3I4' getgateway Parameter: None Description: Displays the default gateway IP address for the MR9600, if one is set. Security: Guest Example: [0] A:\MMM # getgateway Gateway IP Address = 199.199.99.1...
  • Page 48 MR9600 User Guide Security: Guest Example: [0] A:\MMM # getip IP Address = 199.199.99.9 [1] A:\MMM # getmodems Parameter: Device or none Description: Displays the current status for the modems specified by device. If there is no parameter, current status is displayed for every installed modem.
  • Page 49 getpri Parameter: Device Description: Displays the current status of each PRI device Security: Operator Example: [0] A:\MMM # getpri Frame Estab getprichannels Parameter: Device Description: Displays the current status of each of the B-channels and modem channels under the control of the PRI card.
  • Page 50 Read community = public Enter SETREADCOMMUNITY <community-string> to change it. [1] A:\ # getsendtrap Parameter: None Description: Displays whether or not traps are being sent from the MR9600. See setsendtrap. Security: Guest Example: [0] A:\ # getsendtrap The sending of traps is enabled.
  • Page 51 76.4 degrees Fahrenheit 24.7 degrees Celsius gettrap Parameter: None Description: Displays the default trap IP address for the MR9600, if one is set. This is the address to which MR9600-generated traps, such as fault and status traps, are sent. Security: Guest Example: [0] A:\MMM # gettrap Trap IP Address = 199.199.99.91...
  • Page 52 MR9600 User Guide getwritecommunity Parameter: None Description: Displays the Write community settings. Security: Supervisor Example: [0] A:\MMM # getwritecommunity Write community = public Enter SETWRITECOMMUNITY <community-string> to change it. [1] A:\MMM # haltsys Parameter: None Description: This halts all backplane and SNMP processing in the controller. It is done automatically (and a resumesys when the update is done) when the controller firmware is updated.
  • Page 53 5 Commands lo, logout Parameter: None Description: The logout command ends the session for the current user, and displays the userid prompt on the monitor. Security: Guest Example: [0] A:\MMM # lo Bye. UserName: loadmod Parameter: None Description: Loads a module into memory. If loaded successfully, then the module is available to be run. Example: [0] A:\MODULES # loadmod nocall Module <NOCALL>...
  • Page 54 MR9600 User Guide [SecurityFile] NumberOfFile=0 [NetWorkDefaults] Default Gateway = 192.168.10.151 --More-- mount Parameter: Drive Specifier Description: Make the specified drive available to the operating system. Security: Supervisor Example: [01] [No Drive Mounted] # mount a: [02] A:\ # oc, oosclear, oosclr Parameter: Device Description: Puts the specified devices in service by clearing the Out Of Service flag.
  • Page 55 5 Commands ==== Current device is: Slot 6 Device B ==== atl5 B1 E1 M1 Q0 R0 V1 X4 &E1 &E4 &E6 &E8 &E10 &E13 &E15 %C0 #C1 *C0 &C1 *H0 $MB28800 $SB57600 $BA0 &W1 <esc>n ==== At end of list: Slot 6 Device C ==== atl5 B1 E1 M1 Q0 R0 V1 X4 &E1 &E4 &E6 &E8 &E10 &E13 &E15 %C0 #C1 *C0 &C1 *H0...
  • Page 56 MR9600 User Guide Reply from 192.168.4.7: bytes=32 time=7ms poweroff Parameter: Segment Number Description: This removes power from a given segment. Security: Supervisor Limitation: Works only on Rev. C CC9600 cages Example: [0] A:\MMM # poweroff 3 Power OFF of segment 3...
  • Page 57 Chan 13 (3M): Idle Chan 15 (3O): Idle Modem Channels (card 2) Chan 01 (4A): Idle Chan 03 (4C): Idle Chan 05 (4E): Idle Chan 07 (4G): Idle Chan 09 (4I): Idle Chan 11 (4K): Idle Chan 13 (4M): Idle Chan 15 (4O): Idle [05] A:\# priosbchannels...
  • Page 58 MR9600 User Guide Security: Operator Example: [1] A:\MMM # prisetup 10a Use settings from: 1. Use Active Settings (pre-configured card) 2. Use System Defaults (new card) 3. Use Stored Settings (swapping cards) Enter Selection (q(uit), <1>): 1 Getting PRI Info ...
  • Page 59 Security: Supervisor Example: [1] A:\ # rassetup 13a Use settings from: 1. Use Active Settings (pre-configured card) 2. Use System Defaults (new card) Enter Selection (q(uit), <1>): 1 Getting Ras Info .. 1. Version: 5.6.0 2. IP Address:204.26.122.125 3. Subnet Mask:255.255.255.128 4.
  • Page 60 MR9600 User Guide readme Parameter: None Description: Displays a summary of the most recent modifications made to the firmware for the MR9600. Security: Operator Example: [0] A:\ # readme MR9600 version 1.02 release information -- 1. Web Server functionality -------- .
  • Page 61 See reset. se, setenviron Parameter: None Description: Allows you to check or change the environment values for the MR9600, to set the defaults for use in the whole system, and to set up any component of the system. Security: Supervisor...
  • Page 62 [0] A:\ # setgateway 199.199.199.191 Gateway IP Address 199.199.199.191 stored [1] A:\ # setip Parameter: IP Address Description: Changes the MR9600’s IP address to the one specified by the IP Address parameter. See se. Unassigned Dial Up No Security Unassigned Dial Up No Security...
  • Page 63 Security: Supervisor Example: [0] A:\ # setip 199.199.199.44 IP Address 199.199.199.44 stored [1] A:\ # setpollingoff Parameter: Device Description: Disables controller generated polling to specified device. The example below starts with displaying the status of the back plane by using the bpstatus command. Security: Supervisor Example: [1] A:\ # bpstatus...
  • Page 64 [0] A:\ # setreadcommunity public Read Community public stored [1] A:\ # setsendtrap Parameter: On, off Description: Configures the MR9600 controller whether or not to send traps to an SNMP manager or MultiCommManager console. Security: Supervisor Example: [0] A:\ # getsendtrap The sending of traps is enabled.
  • Page 65 Example: [01] A:\ # sync [02] A:\ # t, time Parameter: None Description: Prompts you to change the time on the MR9600. Security: Operator Limitations: The time is not corrected for daylight savings time. Example: [0] A:\MMM # t The current time is: 4:59pm...
  • Page 66 MR9600 User Guide 10/30/1996 5:12pm t1cfg Parameter: Device Description: Sends T1 configuration information stored in nonvolatile memory to the specified device. The specified device must be a T1 device. T1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
  • Page 67 01 00/00 03 00/00 05 00/00 07 00/00 09 00/00 11 00/00 13 00/00 15 00/00 17 00/00 19 00/00 21 00/00 23 00/00 E&M Immediate Start Protocol Tx(AB) OFF HOOK ON HOOK RINGING [33] A:\ # t1debug 1 b 1.
  • Page 68 MR9600 User Guide Getting T1 Card Info ... T1 Card Status: Channel Polling Interval (Sec):0 Disconnect Timeout (sec):11 Model:RAS9600-T1 Version:1.08/1.06 type See cat. unloadmod Parameter: Module Name Description: Unloads a module into memory. If unloaded successfully, the module is no longer available to run.
  • Page 69 Parameter: Pathname Description: Uploads from a computer connected to the MR9600 controller’s serial port connector the file specified by pathname. Before uploading, binary files must be converted to ASCII data on the source computer using a utility supplied by Multi-Tech. The format for the data is one or more lines of hexadecimal data up to 80 characters in length, where each hexadecimal value is bracketed by square brackets (e.g., [2b][3c]...[1c]).
  • Page 70 MR9600 User Guide usage Parameter: Time in Minutes Description: Displays how many modems fit the following parameters: received inbound calls, made outbound calls, were Out Of Service (OOS), were not respnding and were free per specified time intervals since the controller was last started (24 clock and specifier is in minutes). The example below shows the controller came up at 1:00 PM, has been running for 20 minutes and has taken 4 inbound calls.
  • Page 71 5 Commands whoami Parameter: None Description: Displays the user ID of the user who is logged on, and the user’s security level. Security: Guest Example: [0] A:\MMM # whoami supervisor with < supervisor> access rights [1] A:\MMM # CommPlete Communications Server...

  • Page 72: Error Messages

    MR9600 User Guide Error Messages This section lists the MR9600’s error messages and their possible causes. Many error messages are caused by human error. When you receive an error message when executing a command, ask the following questions first: • Did you spell the command correctly? •...
  • Page 73 ERROR: Unknown error An error of unknown origin occurred while the MR9600 was attempting to parse a command line. ERROR: Bad or missing configuration file The specified configuration file is not present on the system. It is possible that the file name is incorrectly spelled.
  • Page 74 MR9600 User Guide CommPlete Communications Server...

  • Page 75: Solving Problems

    Solving Problems CommPlete Communications Server...

  • Page 76: Introduction

    MR9600’s hardware capabilities. 1. Refer to Figure 3 on page 8 to locate the test jumper on the MR9600 Controller card. Put the test jumper into the loopback position, so the two pins are shorted together. Reinstall the MR9600 assembly into the CC9600 chassis.
  • Page 77 Test c Clears segment 1 modems OOS. Test d Resets segment 1 modems. CommPlete Communications Server 6 Solving Problems...
  • Page 78 MR9600 User Guide CommPlete Communications Server...

  • Page 79: Appendix

    Appendix CommPlete Communications Server...

  • Page 80: Appendix A - Updating The Mr9600 Controller Firmware

    The firmware file name should be similar to “REL210.HXC.” 2. Using a third-party FTP application, FTP the .HXC file to the B drive of the MR9600 controller. If you are unable to complete the transfer, it is possible that the controller’s B drive is full. In that case, delete the most or all of the .HR files in B:\MMM\MR.LOG\ and try again.

  • Page 81: Index

    Index CommPlete Communications Server...
  • Page 82 MR9600 User Guide # character, 17 10Base-T connector, 5 ASCII text files, 33 CC9600 chassis, 2, 3, 8, 9, 16, 36, 72 changing directories, 33 chassis, 9 colon in device parameter, 22 command t1channelstatus, 60 commands !!, 30 !a, 30...
  • Page 83 , 22 diagnostics, 9 directories, creating, 46 directories, deleting, 53 directories, renaming, 54 display commands, 23 downloading a file from the MR9600, 36 environment commands, 23 environment values, 55 error messages, 67 Ethernet 10Base-T connectors, 5, 8 cables, 9...
  • Page 84 TCP/IP, 2, 5, 9, 16, 17, 18, 19 Telnet, 2, 16, 17, 18, 67 traps, 17, 43, 45, 58, 59 updating firmware, 63 uploading a file to the MR9600, 64 user ID, 16, 17, 18, 55, 65, 66, 67, 68 default, 16 username prompt, 12...
  • Page 86 P/N 82063602...

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