Samsung CLX-6220 Troubleshooting Manual
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4.2.2 Error code and message

Messages appear on the Smart Panel program window or on the control panel display to indicate machine
status or errors. Refer to the tables below to better understand the meanings of each message, then follow
the suggested solution provided on the page that you are referred to.
Error Code
01-000
01-004
01-005
01-006
01-018
01-009
01-010
01-015
01-016
Paper jam inside of duplex path
01-017
Output Bin Full. Remove printed paper.
02-000
System error: #02-000. Please turn off then on
02-001
Fuser error: #02-001/006. Please turn off then on
02-006
02-002
System error: #02-002. Please turn off then on
02-005
System error: #02-005. Please turn off then on
03-000
Motor Error. Error: #03-000. Turn off then on
03-007
03-008
Motor error. Error: #03-007/008/009. Turn off then on
03-009
03-015
Motor error. Error: #03-015. Turn off then on
04-001
04-002
LSU error: #04-001/002/008. Please turn off then on.
04-008
08-000
08-001
08-002
Original paper jam inside of scanner
08-006
08-003
Original paper Jam
08-010
Original paper jam inside of scanner. Remove Jam
08-004
Original paper Jam
08-006
Original paper jam inside of scanner. Remove Jam
08-008
Door of scanner is open. Close it
11-003
Scanner locking switch is locked. Release it
Service Manual
Alignment & Troubleshooting
Error Message
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Troubleshooting
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Samsung Electronics

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Summary of Contents for Samsung CLX-6220

  • Page 1: Error Code And Message

    4-49 page 08-006 Original paper jam inside of scanner. Remove Jam Scanner door Open 08-008 4-50 page Door of scanner is open. Close it Scanner locked 11-003 4-51 page Scanner locking switch is locked. Release it 4-29 Service Manual Samsung Electronics...
  • Page 2 Paper is empty in tray2. Load paper 21-019 Tray2 cassette is pulled out. Insert it properly 4-59 page 28-001 Transfer belt is not installed. Install it. 28-002 4-60 page Transfer belt is not compatible for this machine. Check user’s guide. 28-003 4-30 Service Manual Samsung Electronics...
  • Page 3 4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA. 5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board. Cover Switch Connector CN29 Connector 24V1 No. 2,3,4 Pin 24V enable No. 28 Pin 4-31 Service Manual Samsung Electronics...
  • Page 4 4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA. 5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board. Flat Pickup Solenoid 6p Feed/Tray 7p MP empty/MP empty solenoid 4-32 Service Manual Samsung Electronics...
  • Page 5 8. Check the actuator on the Feed Sn. If it does not work correctly, replace the feed-sensor. 9. Check for proper positioning of the Knockup-Plate(JC97-02888A) 10. Check if the Guide-adjust is adjusted for paper entry properly. 4-33 Service Manual Samsung Electronics...
  • Page 6 3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(JC97-03270A). 4. Check the connector is plugged in properly on CN9 connector on Main PBA 5. Check the sensor and connector in SCF. 4-34 Service Manual Samsung Electronics...
  • Page 7 4. Check the OPC motor is working. / OPC lock. 5. Check PTB [paper transfer belt] working condition, if PTB-Belt is torn replace it. Flat Cable Flat Cable 3p Exit sensor 3p Exit sensor 6p Feed/Tray 6p Feed/Tray empty empty 4-35 Service Manual Samsung Electronics...
  • Page 8 1. If the actuator fuser sensing part is binding or broken, replace the Fuser Actuator [JC66-01404A] and exit sensor if required. 2. Check the connectors are plugged in properly on the flat cable / Exit sensor harness. Flat Cable Flat Cable 3p Exit sensor 3p Exit sensor 4-36 Service Manual Samsung Electronics...
  • Page 9 4. If the Actuator Arm in the Fuser and Reverse is Operating properly. Check if Reverse motor and Fuser Exit Motor is turning properly in EDC Mode. ( EDC Mode -> Test Routines -> Engine Diagnostic Test -> 100-xxx / 100-xxx) 4-37 Service Manual Samsung Electronics...
  • Page 10 3. Replace the Main PBA or the Scan_Joint PBA or the Panel PBA. 4. Enter the EDC mode and follow the below sequence after the repair is done. ( EDC Mode Test Routines 101-Clutch 0190-OutBin Full Start Status check Stop ) 4-38 Service Manual Samsung Electronics...
  • Page 11 2. If the problem persists, replace the fuser unit. 3. If the problem persists after replacing the fuser unit, reconnect the CN35 connector on Main-PBA. 4. If the problem persists, replace the Main-PBA. CN35 CN35 Thermistor Thermistor 4-39 Service Manual Samsung Electronics...
  • Page 12 4. Check the resistance value of the thermostat. If the value is infinite, replace the thermostat. 5. If the problem persists, replace the Fuser unit. 6. Replace the SMPS board or FDB (Fuser drive board). 4-40 Service Manual Samsung Electronics...
  • Page 13 System Error :#02-005 Please turn off then on. Symptom The ADC port is short. Possible Cause The machine can not control fuser temperature. Troubleshooting method 1. Turn the power off then on again. 2. If the problem persists, replace the Main PBA. 4-41 Service Manual Samsung Electronics...
  • Page 14 1. Harness is defective, Connector is not connected properly. 2. Main BLDC Motor is defective. 3. Main Board is defective. Troubleshooting method 1. Replace Harness if defective. 2. Replace the Main BLDC Motor if defective. 3. Replace the Main Board if defective. 4-42 Service Manual Samsung Electronics...
  • Page 15 1. Check the motor connector. Reconnect the harness. 2. If the problem persists, replace the BLDC motor. 3. If the problem persists after replacing BLDC motor, replace the Main PBA. Fuser BLDC Fuser BLDC OPC BLDC OPC BLDC DEVE BLDC DEVE BLDC 4-43 Service Manual Samsung Electronics...
  • Page 16 Possible Cause Fan is defective. Troubleshooting method 1. Check the CN17 connector (FAN) on Main PBA. 2. If the FAN is defective, replace it. 3. If the problem persists, replace the Main PBA. CN17 CN17 4-44 Service Manual Samsung Electronics...
  • Page 17 1. Check the LSU connector on Main PBA. Reconnect it. If necessary, replace it. 2. If the problem persists, replace the LSU or Main PBA. CN10/11 CN10/11 CN15 CN15 LSU LD, Hsync LSU LD, Hsync LSU Motor LSU Motor Connector Connector Connector Connector 4-45 Service Manual Samsung Electronics...
  • Page 18 2. Check the condition of the Pick-up, Paper Feed Roller and DADF Rubber, it may have reached its PM interval. 3. Registration Sensor change 4. Registration Sensor drive Board change 5. Pick-up Solenoid change 4-46 Service Manual Samsung Electronics...
  • Page 19 5. Check and clean the Scan Senor for paper dust, replace as is necessary. 6. Check the signals from the Scan Sensor Drive Board, replace as is necessary. 7. Check and clean the Exit Solenoid, replace as is necessary. 4-47 Service Manual Samsung Electronics...
  • Page 20 1. Check and clean the Duplex Solenoid, replace as is necessary. 2. Check and clean the Exit Roller, replace as is necessary. 3. Check the signals from the DADF Drive Board, replace as is necessary. 4-48 Service Manual Samsung Electronics...
  • Page 21 4. Check and clean the Scan Sensor for paper dust, replace as is necessary. 5. Check the signals from the Scan Sensor Drive Board, replace as is necessary. 6. Check and clean the Exit Solenoid, replace as is necessary. 4-49 Service Manual Samsung Electronics...
  • Page 22 Check if the DADF cover is closed. <door is opened> <door is closed> If opened, close the DADF cover until it blocks the PHOTO-INTERRUPTER. PHOTO-INTERRUPTER If UI message is not changed, open the COVER-DADF REAR and replace the PHOTO-INTTERRUPTER. 4-50 Service Manual Samsung Electronics...
  • Page 23 Scanner locking switch is locked or Home checking is abnormal. Possible Cause Scanner locking switch is locked. Troubleshooting method Check if the scanner locking switch is locked. If the scanner locking switch is locked, move the switch from 4-51 Service Manual Samsung Electronics...
  • Page 24 2. Load [Letter] paper in Tray1/2 Cassette. 3. Install Tray1/2 Cassette. Check if Feed-Actuator works correctly. 1. Check the tension spring is properly loaded on the Actuator_Feed. 2. Check that the connector for the photo sensor is plugged in securely. 4-52 Service Manual Samsung Electronics...
  • Page 25 Check the spring is put in the right place of the actuator b. Check the harness and the connector fit on the photo sensor. c. Check the connection of the Drawer_MP and screw points. JC39-01333A JC39-01333A (Harness-MP DRAWER_MP) (Harness-MP DRAWER_MP) 4-53 Service Manual Samsung Electronics...
  • Page 26 Receive option. (Fax mode > Menu > Fax Feature > Secure Receive > Off) 3) Even though the option of Secure Receive is off, if this message is displaying, remove the job using the STOP button. 4-54 Service Manual Samsung Electronics...
  • Page 27 Troubleshooting method 1. Check the paper empty sensor connector. Reconnect it. 2. Check the paper empty sensor. If it is defective, replace it. 3. Check if the actuator is broken. 6p Feed/Tray empty 6p Feed/Tray empty 4-55 Service Manual Samsung Electronics...
  • Page 28 1. The connector of the Tray1 Home Position Sensor is not connected properly. 2. Tray1 Home Position Sensor is defective. Troubleshooting method 1. Reinstall the tray1 cassette. 2. Reconnect the / Feed sensor harness. 6p Feed/Tray empty 6p Feed/Tray empty 3.Check the CST Draw connector. Reconnect it. 4-56 Service Manual Samsung Electronics...
  • Page 29 Troubleshooting method 1. Check the MP paper empty sensor connector. Reconnect it. 2. Check the MP paper empty sensor. If it is defective, replace it. 3. Check if the MP Empty actuator is broken. Actuator-Empty Actuator-Empty 4-57 Service Manual Samsung Electronics...
  • Page 30 Troubleshooting method 1. Check the paper Tray2 empty sensor connector. Reconnect it. 2. Check the paper Tray2 empty sensor. If it is defective, replace it. 3. Check if the Tray2 actuator is broken. Actuator Actuator 4-58 Service Manual Samsung Electronics...
  • Page 31 Troubleshooting method 1. Reinstall the tray2 cassette. 2. Check the Tray2 Open micro sensor connector. Reconnect it. 3. Check the Tray2 Open micro sensor. If it is defective, replace it. micro switch sensor micro switch sensor 4-59 Service Manual Samsung Electronics...
  • Page 32 4. Replace the Main Board with a known good one and test it. If it works replace Main Board. CRUM Harness and CRUM Harness and connector connector CRUM and Main CRUM and Main board connector board connector PBA CRUM PBA CRUM 4-60 Service Manual Samsung Electronics...

This manual is also suitable for:

Clx-6250

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