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SB5100 Series Cable Modem User Guide
Title
Click your selection (there is a complete
Contents
on page v):
Introduces your SURFboard cable modem and the controls on the
and
Rear
Panel.
Lists the items needed to install your SURFboard cable modem and describes
Signing Up for
Service, and
Computer System
Requirements.
Provides an overview and links for cabling and configuring your SURFboard cable
modem, including
Setting Up a USB
Driver.
Provides suggestions to fix common problems.
Provides contact information.
Provides answers to common questions about the SURFboard cable modem.
R
SURFboard
Cable Modem

Summary of Contents

  • Page 1

    SB5100 Series Cable Modem User Guide Title Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem and the controls on the Top and Front Panel Rear Panel. Before You Begin Lists the items needed to install your SURFboard cable modem and describes...

  • Page 2

    To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. SB5100 Series Cable Modem User Guide...

  • Page 3

    Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.

  • Page 4

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 5: Table Of Contents

    Setting Up a USB Driver in Windows XP ... 21 Configuring TCP/IP ... 22 Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me ... 23 Configuring TCP/IP in Windows 2000 ... 26 SB5100 Series Cable Modem User Guide...

  • Page 6: Table Of Contents

    Removing the USB Driver from Windows 98 Second Edition or Windows Me ... 45 Removing the USB Driver from Windows 2000 ... 47 Removing the USB Driver from Windows XP ... 50 Running the Motorola USB Driver Removal Utility ... 55 Contact Us ... 59 Frequently Asked Questions ... 60 Glossary ...

  • Page 7: Introduction

    Better! Your cable modem is made by the company with over 50 years of cable TV expertise. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Introduction Congratulations, you have a new Motorola high-speed access to the Internet and other online services.

  • Page 8: Top And Front Panel

    SB5100 SURF b oard® Ca b le Mo de m SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Top and Front Panel For added security, you can press the Standby button (1) to suspend your Internet connection.

  • Page 9: Rear Panel

    Introduction Before You Begin +12VDC SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector.

  • Page 10: Before You Begin

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Before You Begin Before you begin the installation, check that you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable...

  • Page 11: Precautions

    +12VDC Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

  • Page 12: Signing Up For Service

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider.

  • Page 13: Computer System Requirements, Ethernet Card, Usb Connection

    Assistant application automatically checks your system configuration. You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. SB5100 Series Cable Modem User Guide Installation & Configuration Computer System Requirements ® Your SURFboard cable modem is compatible with Microsoft Windows ®...

  • Page 14: Installation And Configuration Overview

    You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. In most cases, the Installation Assistant automatically configures your cable modem. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Installation and Configuration Overview To install and configure your cable modem for a single PC running Microsoft Windows, you can use the Installation Assistant.

  • Page 15: Cabling And Startup For A Single User

    (step 4) +12VDC SURFboard cable modem Always connect coaxial cable to the wall outlet first. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications.

  • Page 16

    Connect to either Ethernet or USB Computer SURFboard cable modem SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Cabling and Startup for a Single User, continued Connect your computer to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive.

  • Page 17: Setting Up A Usb Driver

    Before You Begin Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver The following subsections describe setting up a USB driver. Perform the appropriate procedure for your Windows version: •...

  • Page 18: Setting Up A Usb Driver In Windows 98 Second Edition

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows 98 Second Edition Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC.

  • Page 19

    Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the driver file from the CD-ROM. For the SB5100 or SB5101, select the NetMotCM.sys file.

  • Page 20

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows 98 Second Edition, continued Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive.

  • Page 21

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows 98 Second Edition, continued After all the necessary files are loaded, the window at upper left is displayed confirming a successful installation.

  • Page 22: Setting Up A Usb Driver In Windows 2000

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed.

  • Page 23

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows 2000, continued Be sure “CD-ROM drives” is the only box checked. Click Next. Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11.

  • Page 24

    Setting Up a USB Driver in Windows 2000, continued On the Insert Disk window, click OK. The Files Needed window is displayed. For the SB5100 or SB5101, if necessary, select your CD-ROM drive in the “Copy files from” list. For the SB5120, be sure that the SB5120 CD-ROM is in the CD-ROM drive.

  • Page 25

    When you finish setting up the USB driver, you can continue with “Configuring TCP/IP in Windows 2000” on page 26. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” on page 47 and repeat this procedure. SB5100 Series Cable Modem User Guide...

  • Page 26: Setting Up A Usb Driver In Windows Me

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.

  • Page 27: Setting Up A Usb Driver In Windows Xp

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.

  • Page 28: Configuring Tcp/ip

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP The SURFboard cable modem contains all required software. You do not need to configure the cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers).

  • Page 29: Configuring Tcp/ip In Windows 95, Windows 98 Se, Or Windows Me

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus.

  • Page 30

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me, continued Select the adapter to be used for the SURFboard cable modem connection and then click Add.

  • Page 31

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me, continued Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem.

  • Page 32: Configuring Tcp/ip In Windows 2000

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000 On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus. Double-click the Network and Dial-up Connections icon on the Control Panel window.

  • Page 33

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued Click Properties. Information similar to the lower window is displayed. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.

  • Page 34

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window.

  • Page 35

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is checked. Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed as shown at bottom left.

  • Page 36: Configuring Tcp/ip In Windows Xp

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP On the Windows desktop, click Start to display the Start window shown at left. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options.

  • Page 37

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6.

  • Page 38

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.

  • Page 39

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface.

  • Page 40

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.

  • Page 41

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. Click OK to close the TCP/IP Properties window.

  • Page 42: Verifying The Ip Address

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address The following subsections describe verifying an IP Address. Perform the appropriate procedure for your Windows version: • “Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me”...

  • Page 43: Verifying The Ip Address In Windows 95, Windows 98 Se, Or Windows Me

    In Windows 98 Second Edition, if IP Autoconfiguration Address is displayed, call your service provider. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address in Windows 95,...

  • Page 44: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: On the Windows Desktop, click Start. Select Run. The Run window is displayed.

  • Page 45: Renewing Your Ip Address

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Renewing Your IP Address To renew your IP address: Type ipconfig /renew and press at left, Internet access should be available. Type exit and press ENTER If after performing this procedure your computer cannot access the Internet, call your cable service provider for help.

  • Page 46: Cabling For Multiple Users, Ethernet And Usb

    Ethernet cable Computer Computer Computer SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 63 computers.

  • Page 47: Ethernet

    Ethernet hub or switch Ethernet cable Computer Computer Computer SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Ethernet You can connect up to 63 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left.

  • Page 48: Troubleshooting

    Check that the power cord is properly plugged into the electrical outlet and the cable modem. Check that the electrical outlet is working. If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting on page 44.

  • Page 49

    USB driver installation • • • Then perform SB5100 Series Cable Modem User Guide Installation & Configuration “Front-Panel Lights and Error Conditions” “Verifying the IP Address in Windows 95, Windows 98 SE, or on page 37 or “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 50: Front-panel Lights And Error Conditions

    Power The cable modem is not properly plugged into the power outlet For more information about the lights, see SB5100 Series Cable Modem User Guide Installation & Configuration Turns Off During Normal Operation If The receive channel is lost The send channel is lost...

  • Page 51: Removing The Usb Driver From Windows 98 Second Edition Or Windows Me

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows 98 Second Edition or Windows Me On your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 Second Edition or My Network Places for Windows Me and then select Properties.

  • Page 52

    Troubleshooting Removing the USB Driver from Windows 98 Second Edition or Windows Me, continued Click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. Click OK. The System Settings Change window is displayed. Disconnect the USB cable from your PC or cable modem.

  • Page 53: Removing The Usb Driver From Windows 2000

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window.

  • Page 54

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000, continued On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window:...

  • Page 55

    Troubleshooting Removing the USB Driver from Windows 2000, continued On the Device Manager window, double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.

  • Page 56: Removing The Usb Driver From Windows Xp

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP On the Windows desktop, click Start to display the Start window shown at left. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options.

  • Page 57

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6.

  • Page 58

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued If a classic view similar to at left is displayed, click System to display the System Properties window.

  • Page 59

    Introduction Before You Begin SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window.

  • Page 60

    Troubleshooting Removing the USB Driver from Windows XP, continued On the Device Manager window, double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.

  • Page 61: Running The Motorola Usb Driver Removal Utility

    Troubleshooting Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility, you must run the Windows Device Manager by performing one of: • “Removing the USB Driver from Windows 98 Second Edition or Windows Me”...

  • Page 62

    Troubleshooting Running the Motorola USB Driver Removal Utility, continued Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable Modem CD-ROM. Your Windows Explorer may appear different than in the image on this page.

  • Page 63

    SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting Running the Motorola USB Driver Removal Utility, continued The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected. Click Remove Driver. A progress bar indicates that the driver is being removed:...

  • Page 64

    If necessary, scroll down to view the entire list. Click OK to close the details window. Click Exit to exit the Motorola USB Driver Removal Utility. Re-install the USB driver following one of: •...

  • Page 65: Contact Us

    If you rent or lease your SURFboard cable modem If you own your SURFboard cable modem For answers to typical questions, see For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. Glossary Contact your cable service provider. Call 1-877-466-8646 for technical and warranty support.

  • Page 66: Frequently Asked Questions

    Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified.

  • Page 67

    What do I do if my SURFboard cable modem stops working? “Troubleshooting” on page 42 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting “Contact Us”...

  • Page 68: Glossary

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting...

  • Page 69

    Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and cable modems. When you connect your SURFboard cable modem to the USB port, Windows 98 Second Edition and later versions automatically recognize the cable modem. SB5100 Series Cable Modem User Guide Installation & Configuration Troubleshooting...

  • Page 70: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.

  • Page 71

    Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.

  • Page 72

    Visit our website at: www.motorola.com 521968-001 2/05 MGBI...

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