Troubleshooting - Motorola WI-FI CABLE MODEM GATEWAY SBG6580 User Manual

SURFboard
Wi-Fi Cable Modem Gateway

Troubleshooting

Before calling for technical support, try restarting your cable modem gateway by unplugging the power
cord, waiting five seconds, and then plugging it back in again.
The Problem
Power icon is not visible
Cannot connect to Wireless
Network
Cannot receive or send data
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. SURFboard is a registered trademark of Motorola Mobility, Inc. All other product or service names
are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
© Motorola Mobility, Inc. 2010. All rights reserved.
575425-001-b 8/10
SBG6580
®
Check that your cable modem gateway is plugged into a live electrical outlet that is not controlled by a
light switch.
First, check if Wireless
CD to reconnect to the network.
See the Troubleshooting section in the User Guide for more information.
Check that the coaxial cable is properly connected to your cable modem gateway and cable outlet or
splitter.
Hand-tighten, if necessary.
Check that the Ethernet cable is properly connected to your cable modem gateway and computer.
Check the IP address by following the steps in "Verifying the IP Address" in the User Guide.
For UNIX
Call your service provider if you need an IP address.
Verify that the Power
See "Product Overview - Front Panel" in the User Guide on the SBG6580 Installation CD for more
information.
The Solution
icon is on. Then, run the Wi-Fi Installation wizard on the SBG6580 Installation
® or Linux ® computers, you must have Adobe Acrobat Reader installed to open the User Guide.
icon is visible on the front panel.