Troubleshooting the Single Slot USB Cradle (Continued)
Table 4-4
Symptom
Possible Cause
During data
Wearable terminal
communications,
removed from cradle
no data was
during
transmitted, or
communications.
transmitted data
Incorrect cable
was incomplete.
configuration.
Communications
software is not
installed or configured
properly.
Cannot
Wrong USB cable
ActiveSync with
used.
Host Computer
Host computer not
configured properly.
The wearable terminal
is not fully seated in
the cradle.
Maintenance & Troubleshooting
Replace wearable terminal in cradle and retransmit.
See the System Administrator.
Perform setup as described in the WT4090 Integrator Guide.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on the
host computer.
Ensure that the cable has a USB A connector on one end and a
USB mini B connector on the other end.
Ensure that ActiveSync on the host computer is set to allow USB
connections.
Remove and re-insert the wearable terminal into the cradle,
ensuring it is firmly seated.
Solution
4 - 9