Compaq Armada E500 Series Maintenance And Service Manual
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Compaq Armada E500 Series Maintenance And Service Manual

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Compaq Armada E500 and Armada V300
Series of Personal Computers
Maintenance and Service Guide

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Summary of Contents for Compaq Armada E500 Series

  • Page 1 Compaq Armada E500 and Armada V300 Series of Personal Computers Maintenance and Service Guide...
  • Page 2 “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive, or other damages...

  • Page 3: Table Of Contents

    ONTENTS preface SING UIDE chapter 1 RODUCT ESCRIPTION 1.1 Computer Features and Models ..........1-1 Models ..................1-2 Features..................1-8 1.2 Intelligent Manageability ............1-10 Accessing the Web Agent .............1-10 Asset Management ..............1-10 Fault Management ..............1-11 Fault Management Alerts ............1-12 Security Management............1-12 Configuration Management...........1-13 Managing Power..............1-13 Accessing Power Management ..........1-13 Power Management Levels ...........1-13...
  • Page 4 Using Computer Setup ............2-10 File Menu ................2-11 Security Menu ............... 2-12 Advanced Menu ..............2-13 Using Compaq Diagnostics for Windows ......2-14 Factory Default Settings ............2-15 2.6 Troubleshooting Without Diagnostics........2-17 Before Replacing Parts............2-17 Obtaining Update Information with Info Messenger ... 2-17 Checklist for Solving Problems ..........
  • Page 5 chapter 5 EMOVAL AND EPLACEMENT ROCEDURES 5.1 Serial Number ................5-1 5.2 Disassembly Reference Chart ...........5-2 5.3 Preparing the Computer for Disassembly .........5-3 5.4 Computer Feet ................5-4 5.5 Mini PCI Slot ................5-5 Removing the Mini PCI Slot Cover ........5-5 Installing a Modem or Network Interface Card ......5-6 5.6 Keyboard ...................5-7 Removing the Keyboard............5-8 5.7 Memory ...................5-11...
  • Page 6 chapter 6 PECIFICATIONS ..................6-1 appendix a ONNECTOR SSIGNMENTS ..............A-1 appendix b OWER EQUIREMENTS .............B-1 LEEE Contents...
  • Page 7 SING UIDE This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.
  • Page 8 The serial number is on the bottom of the computer. Locating Additional Information The following documentation provides information for the computer: Compaq Armada E500 and Armada V300 Series of Personal Computers documentation set Armada Compaq Armada E500 and...

  • Page 9: Product Description

    1.1 Computer Features and Models The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator.

  • Page 10: Models

    The Armada E500 model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model’s features. Table 1-1 Compaq Armada E500 Model Naming Convention A E 5 P3 650 T4X...
  • Page 11 Table 1-2 Compaq Armada E500 Computer Models 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code continued Product Description...
  • Page 12 Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code Product Description...
  • Page 13 The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model’s features. Table 1-3 Compaq Armada V300 Model Naming Convention A V 3 C1 500 T4X...
  • Page 14 Table 1-4 Compaq Armada V300 Computer Models 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code continued Product Description...
  • Page 15 Table 1-4 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code Product Description...

  • Page 16: Features

    Features The computer has the following features: The following processors are available, varying by computer model: The Armada E500 features an Intel Pentium III 650-, 600-, 500- or 450-MHz processor or Intel Pentium II 400- or 366-MHz processor, with 256-KB integrated cache, depending on computer model.
  • Page 17 MultiBay battery pack, or secondary hard drive (when used with a Hard Drive MultiBay Adapter). Connectors for parallel, serial, audio in/out, external monitor, universal serial bus, external keyboard, and AC power Stereo speakers providing Compaq PremierSound 16-bit stereo sound Product Description...

  • Page 18: Intelligent Manageability

    The computer may have a preinstalled Web Agent that allows computer configuration information to be viewed using Web technology. To access this feature, select Start Æ Compaq Information Center Æ Insight Web Management. If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at www.compaq.com.

  • Page 19: Fault Management

    Inventory information—The network administrator can retrieve information about the computer over the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes: Manufacturer, model, and serial number of Compaq...

  • Page 20: Fault Management Alerts

    Fault Management Alerts Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs. While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console.

  • Page 21: Configuration Management

    In Windows 95, select Start Æ Settings Æ Control Panel Æ Power to view or adjust settings in Power Properties. In Windows NT 4.0, select Compaq Power instead of Power In Windows 98, select Power Management instead of Power. Power Management Levels To extend the life of batteries, use the Battery Conservation tab in Power Properties.

  • Page 22: Computer External Components

    1.3 Computer External Components The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Display and Left Side Components 1-14 Product Description...

  • Page 23: Display And Left Side Components

    Table 1-5 Display and Left Side Components Item Component Function Tilt feet (2) Tilt the computer for ease of use. Battery bay Accepts a 9- or 6-cell Lithium ion (Li ion) primary battery pack. Armada E500: Accepts a removable diskette drive or 9- or DualBay 6-cell Li ion primary battery pack.
  • Page 24 The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6. Figure 1-3. Right Side Components 1-16 Product Description...

  • Page 25: Right Side Components

    Table 1-6 Right Side Components Item Component Function PC Card slots* Supports 32-bit (CardBus) and 16-bit PC Cards. * The Armada E500 has two PC Card slots; the Armada V300 has only one PC Card slot. Stereo speaker/ Connects stereo speakers, headphones, or headphone jack headset.
  • Page 26 The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Rear Components 1-18 Product Description...

  • Page 27: Rear Components

    Table 1-7 Rear Components Item Component Function AC Adapter connector Connects the AC power adapter. Universal Serial Bus Connects USB devices, such as cameras (USB) connector for video conferencing, or hubs which connect multiple USB devices. The USB connector is a powered hub. When running Windows 95 or higher or Windows NT, any combination of up to five powered or unpowered hubs can be...
  • Page 28 Computer keyboard components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Keyboard Components 1-20 Product Description...

  • Page 29: Keyboard Components

    Table 1-8 Keyboard Components Item Component Function Power switch Turns the computer on or off of exits Suspend Suspend button Initiates or exits Suspend . When pressed with the Fn key, initiates Hibernate. Display switch Turns off the display if it is closed while the computer is turned on.
  • Page 30 Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Keyboard Components (continued) 1-22 Product Description...
  • Page 31 Table 1-9 Keyboard Components (continued) Item Component Function Hard drive light (green) Turns on when the hard drive is being accessed. MultiBay light (green) Turns on when a MultiBay device is being accessed or a battery pack in the MultiBay is charging or waiting to be charged.
  • Page 32 The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10. Figure 1-7. Bottom Components 1-24 Product Description...

  • Page 33: Bottom Components

    Table 1-10 Bottom Components Item Component Function Mini PCI slot cover Contains the mini PCI modem or network interface card. Battery release latch Releases the battery from the battery bay. Hard drive cover Releases the hard drive cover. release latch Hard drive cover screw Secures the hard drive cover.

  • Page 34: Design Overview

    1.4 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3 for the illustrated parts catalog and Chapter 5 for removal and replacement procedures. The system board provides the following device connections: Memory expansion board Hard drive Display...

  • Page 35: Troubleshooting

    chapter ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4.

  • Page 36: Preliminary Steps

    The following table describes the troubleshooting actions: If You Want To: Then Run: Check for POST error POST messages Perform any of the following: Computer Setup Check the system configuration Set the system power management parameters Return the system to its original configuration Check system configuration of installed devices...

  • Page 37: Clearing Passwords

    Follow these steps to run Compaq Utilities: a. If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen.

  • Page 38: Power-On Self-Test (Post)

    2.3 Power-On Self-Test (POST) The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the preliminary steps (Section 2.1). 2.
  • Page 39 If you receive one of the error messages listed below, follow the recommended action. Table 2-1 Warning Messages Message Description Recommended Action CMOS checksum CMOS RAM Run Computer Setup invalid, run SCU information has (Section 2.5) to reinitialize been corrupted. CMOS-RAM.
  • Page 40 Table 2-1 continued Message Description Recommended Action Keyboard failure The keyboard Replace the keyboard. If the failed to respond problem persists, replace to the RESET ID the system board. command. No interrupts from The periodic Replace the system board. Timer 0 timer interrupt is not occurring.

  • Page 41: Fatal Error Messages

    Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Table 2-2 Fatal Error Messages Message...
  • Page 42 Table 2-3 Fatal Error Beep Codes Beep Code Beep Sequence Description Recommended Action S-S-S-P-S-S-L-P The DMA page Replace system registers are board. faulty. S-S-S-P-S-L-S-P The refresh circuitry is faulty. S-S-S-P-S-L-L-P The ROM checksum is incorrect. S-S-S-P-L-S-S-P The CMOS RAM test failed. S-S-S-P-L-S-L-P The DMA controller is faulty.

  • Page 43: Compaq Utilities

    To configure a device in Windows NT 4.0, you must use Computer Setup. Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible.

  • Page 44: Using Computer Setup

    Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. NOTE: Your settings in Computer Setup are not affected by updating the system ROM. To view information or change a setting in Computer Setup: 1.

  • Page 45: File Menu

    File Menu Begin here To do this System information View identification information about the computer, docking base, and battery packs. View specification information about the processor, memory and cache size, and ROM date and family. Save to floppy Save system configuration to a diskette.

  • Page 46: Security Menu

    Security Menu Begin here To do this Setup password Enter, change, or delete a setup password. Power-on password Enter, change, or delete a power-on password. Password options Enable/disable: QuickLock/QuickBlank. Lock keyboard and pointing stick or touchpad at startup. (These features can be enabled only when a power-on password is set.) DriveLock passwords Enter, change, or delete a DriveLock...

  • Page 47: Advanced Menu

    Advanced Menu Begin here To do this Change the Computer Setup Language (or press language. Boot Options Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to set a...

  • Page 48: Using Compaq Diagnostics For Windows

    Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting StartÆSettingsÆControl PanelÆCompaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list. Select a category icon on the toolbar.

  • Page 49: Factory Default Settings

    Factory Default Settings Table 2-4 Initialization Enable POST Memory Test Checked (enabled) Keyboard Num Lock Unchecked (Off) Hard drive boot sequence Hard drive in the computer MultiBay Hard drive in the computer hard drive bay Boot display Auto Language Language of country Table 2-5 Ports Serial port...
  • Page 50 Table 2-6 Power Low Battery Warning Beep Checked (enabled) External Energy Saving Unchecked (not connected) Monitor Connected Power Management Enabled While operating on battery power Conservation Level High Level Definition High Suspend Time: 3 minutes Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute Medium Suspend Time: 5 minutes...

  • Page 51: Troubleshooting Without Diagnostics

    Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.

  • Page 52: Solving Audio Problems

    Table 2-8 Solving Audio Problems Problem Possible Cause Solution Computer does not System beeps have Use the Fn+F5 hotkeys to beep after the Power- been turned down. turn up the system On Self-Test (POST). volume. Internal speaker does Volume may be Adjust the overall not produce sound turned off or set too...
  • Page 53 Table 2-8 continued Problem Possible Cause Solution External microphone Sound source not Ensure that microphone is does not work selected. selected as the recording (continued). source in Control Panel Æ Multimedia and that the recording level is adjusted. External microphone Audio settings are Check the game does not work...
  • Page 54 Table 2-9 Solving Battery/Battery Gauge Problems Problem Possible Cause Solution Computer is beeping Battery pack charge Charge the battery and battery power is low. pack by connecting to light is blinking an external power source. Replace the battery pack with another fully charged battery.
  • Page 55 Table 2-9 continued Problem Possible Cause Solution Battery charge does Battery is exposed to Put the computer in a not last very long extremely cold warmer place and (continued). temperatures. recharge the battery pack. NOTE: The recommended operating temperature range for the battery is from 10GC to 40GC (50GF to 104GF).
  • Page 56 Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. 2-22 Troubleshooting...
  • Page 57 Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to Diskette is not Format the diskette. a diskette. formatted. Diskette is Use another diskette that write-protected. is not write-protected or disable the write-protect feature. Writing to the wrong Check the drive letter in drive.

  • Page 58: Solving Hard Drive Problems

    Table 2-12 Solving Hard Drive Problems Problem Possible Cause Solution Accessing Hard drive entered Wait for the system to information on the low power state due restore the previously hard drive is much to timeout and is now saved data to its state slower than usual.

  • Page 59: Solving Infrared Problems

    The other computer Communication between does not have an infrared devices must use IrDA-compliant the same communications infrared port. Your protocol. Check the Compaq computer manufacturer’s uses the IrDA instructions for connecting communications with infrared devices or protocol. try connecting with a device you know to be IrDA-compliant.
  • Page 60 Table 2-13 continued Problem Possible Cause Solution Cannot transmit data. Direct sunlight, Remove the interfering fluorescent light, or light source(s). flashing incandescent light is close to the infrared connections. There is interference Keep remote control units from other wireless such as wireless devices.

  • Page 61: Solving Keyboard Problems

    Table 2-14 Solving Keyboard Problems Problem Possible Cause Solution Screen is blank A screen timeout has Press any key to refresh and keyboard is been initiated. the screen. working. QuickLock/QuickBlank To enable the keyboard has been initiated. and return your information to the screen, enter your power-on password.

  • Page 62: Solving Modem Problems

    Table 2-15 Solving Modem Problems Problem Possible Cause Solution Modem loses The cable Check to make sure the connection. connection from the telephone cable is phone line to the properly connected. modem is loose. Call Waiting has not Disable Call Waiting: been disabled.
  • Page 63 Table 2-15 continued Problem Possible Cause Solution Modem does not dial Telephone number is Make sure the correctly. not entered correctly telephone number you in the modem’s dialed is correct if you dialing software. are using the dialing directory or the terminal mode.
  • Page 64 Table 2-15 continued Problem Possible Cause Solution Phone line noise Hang-up Delay S Change S10 default to causing a Register (S10) set 150. disconnection. too low. To set S10=150: 1. Select Start Æ Programs Æ Accessories Æ HyperTerminal, then go to Command Mode.
  • Page 65 Table 2-15 continued Problem Possible Cause Solution No dial tone The modem is not Verify the modem and (continued) responding to computer are connected: commands from the 1. Select Start Æ computer keyboard. Programs Æ Accessories Æ HyperTerminal, then go to Terminal Mode. 2.
  • Page 66 To find an Internet service supports an provider (ISP) that incompatible 56K supports K56flex, go to implementation. the Compaq Web site at www.compaq.com. There is noise on the The 56K protocol of an telephone line. internal modem will fall back to lower speeds if...

  • Page 67: Solving Pc Card Problems

    PC Card or card Check the list of PC driver is not PCMCIA Cards tested successfully compliant. in Compaq PC Card platforms. Computer beeps only The computer beeps Before a new PC Card can once when a PC...
  • Page 68 Network PC Card or Check the list of PC does not work driver is not PCMCIA Cards tested successfully (continued). compliant. in Compaq PC Card platforms. Storage PC Card SRAM and flash Memory cards can only does not work. memory PC Cards...

  • Page 69: Solving Power Problems

    Table 2-17 Solving Power Problems Problem Possible Cause Solution Computer will not Battery is discharged Charge the battery turn on. and computer is not pack. connected to a Replace the battery power source. pack. Connect the computer to an external power source.

  • Page 70: Solving Screen Problems

    Table 2-18 Solving Screen Problems Problem Possible Cause Solution Characters on Computer is in direct Move the computer or computer display are light. adjust the screen. dim. The brightness control Adjust the brightness is not set properly. control by pressing the Fn+F10 hotkeys.
  • Page 71 Table 2-18 continued Problem Possible Cause Solution Characters on Power Management, Replace the battery computer display are which controls pack and turn on the dim (continued). Suspend and computer. Hibernation, is Connect the disabled and the computer to an battery pack has external power discharged.

  • Page 72: Solving Usb Problems

    Table 2-19 Solving USB Problems Problem Possible Cause Solution External device The operating Reduce the number of connected to a USB system limits connected external USB connector does not external devices devices to no more than work. connected by USB to two hubs on the first tier, two tiers which can and no more than one...

  • Page 73: Illustrated Parts Catalog

    ARTS ATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

  • Page 74: Computer System Major Components

    3.2 Computer System Major Components Figure 3-2. Computer System Major Components Illustrated Parts Catalog...
  • Page 75 Table 3-1 Spare Parts: Computer System Major Components Item Description Spare Part Number Display assembly 14.1-inch, TFT, XGA 159532-001 use only with config. codes beginning with “CXX”, “CZQ”, “DC”, “DN9”, “DPB”, “DVR”, “FFD”, and config. codes “DN81”, “DN82”, “DN84”, “DN85”, “DJD3”, and “DJD4”. 13.3-inch, TFT, XGA (Armada E500 only) 167133-001 use only with config.
  • Page 76 Table 3-1 continued Item Description Spare Part Number Keyboard without pointing stick 154877-XXX Belgian -181 Latin American Brazilian -201 Spanish -161 Danish -081 Norwegian -091 French -051 Portuguese -131 French Canadian -121 Spanish -071 German -041 Swedish -101 International -002 Swiss -111 Italian...
  • Page 77 Table 3-1 continued Item Description Spare Part Number System board (continued) Armada V300 only Intel Celeron 466-MHz processor with 160535-001 64 MB SDRAM (use only with config. codes beginning with “CXX” and “DVQ” and config. codes “DJD3” and “DJD4”) Intel Celeron 400-MHz processor with 160534-001 64 MB SDRAM (use only with config.

  • Page 78: Miscellaneous Plastics Kit Components

    3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 159536-001 Item Description Switch cover Hinge cover Real time clock (RTC) battery Front shield Diskette drive bezel Diskette drive space saver Hard drive cover Mini PCI slot cover CD-ROM drive space saver...

  • Page 79: Mass Storage Devices

    3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices Table 3-3 Spare Parts: Mass Storage Devices Item Description Spare Part Number Hard drive 18.0 GB (Armada E500 only; available only 167528-001 as an option) 12.0 GB (Armada E500 only) 167527-001 6.0 GB (Armada E500 only) 159526-001 4.3 GB...

  • Page 80: Miscellaneous

    3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number Power cord, black, 6 feet 246959-XXX Australian -011 Korean -AD1 Danish -081 Swiss -AG1 International -021 U.K. English -031 Italian -061 U.S. English -001 Japanese -291 Hard drive adapter 155352-001 Battery charger 153991-001...

  • Page 81: Removal And Replacement Preliminaries

    chapter EMOVAL AND EPLACEMENT RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Torx T-8 screwdriver Phillips screwdriver (for screw securing diskette drive bezel to base assembly on Armada V300 only) 7-mm hex socket (for bushing guides) Tool kit (includes connector removal tool, loopback plugs, and case...

  • Page 82: Cables And Connectors

    Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

  • Page 83: Preventing Electrostatic Damage

    After removing a hard drive, place it into a static-proof bag. After removing a CD-ROM drive or a diskette drive, place it into a static-proof bag. Do not use excessive force when inserting a drive into a drive bay. After inserting a hard drive into the hard drive bay, always reinsert either the original hard drive security plate or the tamper-resistant security plate to prevent the hard drive from accidentally disconnecting.

  • Page 84: Packaging And Transporting Precautions

    4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

  • Page 85: Grounding Equipment And Methods

    Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system.
  • Page 86 Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V...

  • Page 87: Removal And Replacement Procedures

    EPLACEMENT ROCEDURES This chapter provides removal and replacement procedures for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).

  • Page 88: Disassembly Reference Chart

    5.2 Disassembly Reference Chart Use the chart below to determine the section number to be referenced when removing components from the computer. 5.3 Preparing the Computer for Disassembly 5.4 Computer Feet 5.5 Mini PCI Slot Removing the Mini PCI Slot Cover Installing a Modem or Modem/Network Interface Card 5.6 Touch Button 5.7 Keyboard...

  • Page 89: Preparing The Computer For Disassembly

    5.3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer. Consult the computer reference guide, available as an electronic book on the QuickRestore CD-ROM, for instructions on the steps below. 1. Undock the computer from the docking base. 2.

  • Page 90: Computer Feet

    5.4 Computer Feet The base feet are oblong, adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastic Kit. Computer Feet Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable...

  • Page 91: Mini Pci Slot

    5.5 Mini PCI Slot Modem and Modem/Network Interface Card Spare Part Number Information Mini PCI V. 90 modem card 121895-001 Mini PCI V. 90 modem/Network Interface Card 153207-001 Removing the Mini PCI Slot Cover 1. Prepare the computer for disassembly (Section 5.3). 2.

  • Page 92: Installing A Modem Or Network Interface Card

    Installing a Modem or Modem/Network Interface Card 1. Remove the mini PCI slot cover. 2. Remove the two screws that secure the modem or modem/NIC to the system board (Figure 5-5). 3. Make sure the appropriate RJ11/RJ45 cover(s) are removed from the base enclosure.

  • Page 93: Touch Button

    5.6 Touch Button Touch Button Spare Part Number Information Touch Button without TouchPad 159530-001 (Armada E500 only) Touch Button with TouchPad 135227-001 Removing the Touch Button 1. Prepare the computer for disassembly (Section 5.3). Position the computer with the front facing forward. 3.
  • Page 94 8. Disconnect the touch button cable from the touch button (Figure 5-7). NOTE: The touch button cable is included in the Miscellaneous Plastic Kit. Touch Button Cable Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery...

  • Page 95: Keyboard

    5.7 Keyboard Keyboard with Pointing Stick Spare Part Number Information (Armada E500 only) Keyboard with Pointing Stick 154876-XXX Arabic -171 Hungarian -211 Slovenian -231 Brazilian -201 Italian -061 Spanish -071 Belgian -181 International -002 Swedish -101 Czech -221 Japanese -291 Swiss -111 Danish...

  • Page 96: Removing The Keyboard

    Removing the Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. Remove the screw that secures the keyboard (Figure 5-8). Figure 5-8. Removing the Keyboard Screw 5-10 Removal and Replacement Procedures...
  • Page 97 4. Turn the computer right side up with the front facing forward. 5. Open the computer. 6. Slide the four latches located along the top of the keyboard forward. 7. Swing the back edge of the keyboard up and forward (Figure 5-9).
  • Page 98 8. Release the ZIF (Zero Insertion Force) connector that connects the keyboard cable (Figure 5-10). 9. Disconnect the keyboard cable from the system board (Armada E500 only) Release the ZIF connector that connects the pointing stick cable (Armada E500 only) Disconnect the pointing device cable from the system board Figure 5-10.

  • Page 99: Memory

    5.8 Memory The Compaq Armada E500 and Armada V300 Series feature two memory expansion slots, located under the keyboard. Depending on the computer model, one slot will contain a 64- or 32-MB memory expansion board. WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.

  • Page 100: Removing A Memory Expansion Board

    Removing a Memory Expansion Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Spread the retaining tabs apart . The memory expansion board tilts upward (Figure 5-11). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 5.

  • Page 101: Installing A Memory Expansion Board

    Installing a Memory Expansion Board All memory expansion boards are asymmetrically keyed (notched) to ensure correct positioning. Memory expansion boards can be used in either memory expansion slot. 1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle (Figure 5-12).

  • Page 102: Display

    5.9 Display Assembly Display Assembly Spare Part Number Information 14.1-inch, XGA, TFT 159532-001 13.3-inch, XGA, TFT (Armada E500 only) 167133-001 13.3-inch, SVGA, HPA (Armada V300 only) 177749-001 12.1-inch, SVGA, TFT 159531-001 12.1-inch, SVGA, STN (Armada V300 only) 160536-001 Removing the Display 1.
  • Page 103 5. Open the computer as far as it will open. 6. Push the back of the switch cover up (Figure 5-14). 7. Position the computer so the front faces forward. 8. Swing the switch cover up and forward 9. Remove the switch cover. Figure 5-14.
  • Page 104 NOTE: The hinge and switch covers are spared in the Miscellaneous Plastics Kit. Switch and Hinge Cover Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers...

  • Page 105: Removing The Display

    Position the computer so the rear panel faces forward. Remove the two screws that secure the display assembly to the base enclosure (Figure 5-16). NOTE: When these screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing these screws.

  • Page 106: Real Time Clock (Rtc) Battery

    5.10 Real Time Clock (RTC) Battery The RTC battery is spared in the Miscellaneous Plastics Kit. RTC Battery Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers...

  • Page 107: Led Board

    5.11 LED Board LED Board Spare Part Number Information LED Board 159539-001 Removing the LED Board 1. Prepare the computer for disassembly (Section 5.3) 2. Remove the switch cover (Section 5.9). 3. Disconnect the display ground cables (Section 5.9) and RTC battery cable (Section 5.10) from the LED board.

  • Page 108: Top Cover

    5.12 Top Cover Top Cover Spare Part Number Information Top Cover 159533-001 Removing the Top Cover 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: touch button (Section 5.6) keyboard (Section 5.7) display assembly (Section 5.9) LED board (Section 5.11).
  • Page 109 NOTE: The diskette drive bezel is spared in the Miscellaneous Plastic Kit. Diskette Drive Bezel Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers Front shield...
  • Page 110 7. Turn the computer top side up with the rear panel facing forward. 8. Remove the screw that secures the top cover to the base enclosure (Figure 5-21). 9. Disconnect the left and right speaker cables from the system board. Figure 5-21.
  • Page 111 Lift the back edge of the top cover and swing it forward (Figure 5-22). Figure 5-22. Removing the Top Cover Remove the top cover. Reverse the removal procedure described above to replace the top cover. Removal and Replacement Procedures 5-25...

  • Page 112: Front Shield

    5.13 Front Shield The front shield is spared in the Miscellaneous Plastics Kit. Front Shield Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers Front shield...
  • Page 113 3. Remove the screw that secures the front shield to base enclosure (Figure 5-23). 4. Lift the front edge of the front shield up and swing it toward the back of the computer Figure 5-23. Removing the Front Shield 5. Remove the front shield. Reverse the removal procedure described above to replace the front shield.

  • Page 114: Diskette Drive (Armada V300 Only)

    5.14 Diskette Drive (Armada V300 only) Diskette Drive Spare Part Number Information Diskette drive 160537-001 Removing the Diskette Drive 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: touch button (Section 5.6) keyboard (Section 5.7) display assembly (Section 5.9) LED board (Section 5.11)

  • Page 115: System Board

    5.15 System Board IMPORTANT: When replacing the system board, remove the voltage converter board and retain it for use on the new system board. A new voltage converter board is not shipped with the new system board. Refer to Section 5.15 for voltage converter board removal procedures. System Board Spare Part Number Information System board...
  • Page 116 2. Turn the computer bottom side up with the front facing forward. 3. Disconnect the battery terminal cable from the system board (Figure 5-25). Figure 5-25. Disconnecting the Battery Terminal Cable 5-30 Removal and Replacement Procedures...
  • Page 117 4. Turn the computer top side up with the rear panel facing forward. 5. Remove the two bushing guides that secure the system board to the I/O bracket (Figure 5-26). 6. Remove the three screws that secure the system board to the base enclosure.

  • Page 118: Voltage Converter Board

    5.15 Voltage Converter Board IMPORTANT: When replacing the system board, remove the voltage converter board and retain it for use on the new system board. A new voltage converter board is not shipped with the new system board. Voltage Converter Board Spare Part Number Information Voltage converter board 159928-001...
  • Page 119 3. Lift the left and right edges of the voltage converter board to disconnect it from the system board (Figure 5-27). Figure 5-27. Removing the Voltage Converter Board 4. Remove the voltage converter board. Reverse the removal procedure described above to replace the voltage converter board.

  • Page 120: Fan

    5.16 Fan IMPORTANT: The fan is to be replaced only by central repair depot personnel. Spare Part Number Information 159535-001 Removing the Fan 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: modem or modem/Network Interface Card (Section 5.5) touch button (Section 5.6) keyboard (Section 5.7)
  • Page 121 3. Remove the six screws that secure the fan and heat sink to the system board (Figure 5-28). 4. Disconnect the fan cable from the system board 5. Remove the fan and heat sink from the system board Figure 5-28. Removing the Fan and Heat Sink Removal and Replacement Procedures 5-35...
  • Page 122 6. Remove the two screws that secure the fan to the heat sink (Figure 5-29). 7. Remove the fan from the heat sink Figure 5-29. Removing the Fan Reverse the removal procedure described above to replace the fan and heat sink. 5-36 Removal and Replacement Procedures...

  • Page 123: S Pecifications

    chapter PECIFICATIONS This chapter provides physical and performance specifications for the Armada E500 and Armada V300 Personal Computers. Table 6-1 Computer U.S. Metric Dimensions Height 1.65 in. 41.8 cm Depth 9.99 in 316.0 cm Width 12.40 in 254.0 cm Weight 5.7 to 7.0 pounds, 2.60 to 3.20 kilograms, depending on...
  • Page 124 Table 6-1 continued U.S. Metric Altitude (unpressurized) Operating 0 to 10,000 ft. 0 to 3048 m. Nonoperating 0 to 30,000 ft. 0 to 9144 m. Shock Operating 10 G, 11 ms, half sine Nonoperating 240 G, 2 ms, half sine Vibration Operating 0.5 G zero to peak, 10 to 500 Hz, 0.25 oct/min.
  • Page 125 Table 6-3 13.3-inch XGA, TFT Display U.S. Metric Dimensions Height 7.98 in. 20.28 mm Width 10.64 in. 27.03 mm Diagonal 13.30 in. 33.79 mm Number of Colors Up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits minimum, 150 nits typical Pixel Resolution Pitch 0.264 ×...
  • Page 126 Table 6-4 12.1-inch SVGA, TFT Display U.S. Metric Dimensions Height 9.70 in. 24.60 cm. Width 7.24 in. 18.40 cm. Diagonal 12.10 in. 30.70 cm. Number of Colors Up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits minimum, 150 nits typical Pixel Resolution Pitch 0.300 ×...
  • Page 127 Transfer rates Interface (mbytes/sec) 16.6 16.6 16.6 16.6 16.6 Media (mbits/sec) 111.4 - 77.0 - 69.0 - 38.5 - 27.6 - 186.3 129.8 118.0 64.9 46.5 NOTE: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Specifications...

  • Page 128: S Pecifications

    Table 6-7 Diskette Drive Diskette Size 3.5 inch Light On system Height 0.5 in. / 12.7 mm Bytes per Sector Sectors per Track High Density 18 (1.44 MB) / 15 (1.2 MB) Low Density Tracks per Side High Density 80 (1.44 MB) / 80 (1.2 MB) Low Density Read/Write Heads Average Seek Times...
  • Page 129 Table 6-8 CD-ROM Drive Applicable Disc CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (Single/Multi-session) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge Center Hole Diameter .59 in.
  • Page 130 Table 6-9 DVD-ROM Drive Applicable Disc DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form 1 and Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter .59 in.
  • Page 131 Table 6-10 LS-120 SuperDisk Drive 1.68 MB 1.44 MB 1.2 MB 1.2 MB 720 KB Formatted 1,720,320 1,474,560 1,261,568 1,228,800 737,280 capacity (bytes) Sector size 1,024 (bytes) Sectors 3,360 2,880 1,232 2,400 1,440 Magnetic tracks surface Optical servo tracks/surface Sectors/track Sector interleave Spare sectors Zones (each side)
  • Page 132 Table 6-10 Continued 1.68 MB 1.44 MB 1.2 MB 1.2 MB 720 KB Motor RPM 720± 720± 720± 720± 720± 0.5% 0.5% 0.5% 0.5% 0.5% Motor start time 800 ms 800 ms 800 ms 800 ms 800 ms Track density 135 TPI 135 TPI 135 TPI...

  • Page 133: System Dma

    Table 6-12 Lithium Ion Battery Packs U.S. Metric Dimensions 9-cell primary battery pack Height .81 in. 2.05 cm Length 5.60 in. 14.30 cm Width 3.80 in. 9.60 cm Weight 1.01 lb. 462 g 6-cell primary battery pack 2.05 cm Height .81 in.

  • Page 134: System Interrupts

    Table 6-14 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real Time Clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal Point Stick or External Mouse...
  • Page 135 Table 6-15 System I/O Addresses I/O Address (Hex) System Function (Shipping Configuration) 000 - 00F DMA Controller no. 1 010 - 01F Unused 020 - 021 Interrupt Controller no. 1 022 - 024 Opti Chipset Configuration registers 025 - 03F Unused 02E - 02F 87334 "Super IO"...
  • Page 136 Table 6-15 Continued I/O Address (Hex) System Function (Shipping Configuration) Joystick (Decoded in ESS1688) 202 - 21F Unused 220 - 22F Entertainment Audio 230 - 26D Unused 26E - 26 National 87334 "Super IO" Controller in expansion base/convenience base Unused 278 - 27F Unused 280 - 2AB...
  • Page 137 Table 6-16 System Memory Map Size Memory Address System Function 640 K 00000000 - 0009FFFF Base Memory 128 K 000A0000 - 000BFFFF Video Memory 48 K 000C0000 - 000CBFFF Video BIOS 160 K 000C8000 - 000E7FFF Unused 64 K 000E8000 - 000FFFFF System BIOS 15 M 00100000 - 00FFFFFF...

  • Page 138: Ssignments

    appendix ONNECTOR SSIGNMENTS Table A-1 RJ-11 Connector Signal NC_J3A NC_J3B RING NC_J3C NC_J3D Unused Unused Table A-2 Serial Connector Signal Signal Carrier Detect Data Set Ready Receive Data Ready to Send Transmit Data Clear to Send Data Terminal Ready Ring Indicator Ground Connector Pin Assignments...

  • Page 139: Microphone Jack

    Table A-3 Microphone Jack Connector Signal Audio in Ground Table A-4 Stereo Speaker/Headphone Jack Connector Signal Audio out Ground Table A-5 Stereo Line-in Jack Connector Signal Audio in Ground Connector Pin Assignments...
  • Page 140 Table A-6 Parallel Connector Signal Signal Strobe Auto Linefeed Data Bit 0 Error Data Bit 1 Initialize Printer Data Bit 2 Select In Data Bit 3 Ground Data Bit 4 Ground Data Bit 5 Ground Data Bit 6 Ground Data Bit 7 Ground Acknowledge Ground...

  • Page 141: Docking Connector

    Table A-7 Docking Connector Signal Signal EBOXL XA3/R IN AGND MID0/MIC IN EBOXS1 AUGND XA0/L OUT AGND XSD/MIC SN GREEN XA1/R OUT AGRD BLUE AGND EXPCLK2 VSYNC +3.3V HSYNC EXPCLK0 DDC DAT +5V (8051VCC) DDC CLK EXPCLK EBOXS2 INDEX RDATA EBOXL TRK0 EBOXL /GND...
  • Page 142 Table A-7 continued Signal Signal INIT LD6 PS2 VCC SLCTIN LD7 SERIRQ PS2 CLK PDATA0 LD8 EXPREQ PDATA1 LD9 AD[29] PDATA2 LD10 AD[31] PDATA3 LD11 AD[30] AD[28] PDATA4 LD12 AD[26] PDATA5 LD13 PDATA6 LD14 AD[24] PDATA7 LD15 AD[22] AD[20] ERROR LCLK AD[18] RXD1 LVREQ AD[16]...
  • Page 143 Table A-7 continued Signal Signal RSVD1/M CTRL2 AD[12] XSC/L OUT SN AD[10] RSVD2/M OFF HOOK AD[08] KB DATA MGND AD[07] STANDBY AD[05] M DRZP AD[03] M DRXN AD[01] VBATT EXPGNT CBE3 VBATT CBE2 IRDY VBATT DEVSEL PS2 DATA LOCK VBATT OERR AD[25] SERR...
  • Page 144 Table A-8 External Keyboard/Mouse Connector Connector Signal Keyboard/Mouse DATA Keyboard/Mouse DATA Ground +5 VDC Keyboard/Mouse CLK Keyboard/Mouse CLK Table A-9 External Monitor Connector Signal Signal Red Analog Green Analog Ground Blue Analog DDC Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Clock Ground...

  • Page 145: General Requirements

    Power cord sets for use in other countries must meet the requirements of the country where the computer is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: 1.
  • Page 146 Country-Specific Requirements 3-Conductor Power Cord Set Requirements—By Country Applicable Note Country Accredited Agency Numbers Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland United Kingdom United States Notes 1.
  • Page 147 1-14 installing, 5-6 Asset Management, 1-8 Type II V.90 asset tag number, 1-8 spare part number, 3-4, 5-5 audio bass port Compaq illustrated, 1-12 utilities, 2-9 computer components bottom, 1-22 keyboard, 1-18, 1-20 battery left side, 1-14...
  • Page 148 device display assembly options, 2-13 spare part number, 5-16 security, 2-12 docking diagnostics, 2-9 connector disassembly illustrated, 1-16 preparing the computer, 5-3 pinout, A-4 reference chart, 5-2 DualBay diskette drive, 5-28 illustrated, 1-12 bezel DVD-ROM drive illustrated, 3-2, 3-5 illustrated, 3-6 removing, 5-22 spare part number, 3-4, 3-6 cable...
  • Page 149 grounding Info Messenger, 2-17 equipment, 4-5 infrared methods, 4-5 port illustrated, 1-14 initialization default settings, 2-15 Intelligent Manageability, 1-8 hard drive Asset Management, 1-8 10.0 GB Configuration Management, 1-11 spare part number, 3-4, 3-6 Fault Management, 1-9 12.0 GB alerts, 1-10 spare part number, 3-4, 3-6 Security Management, 1-10 18.0 GB...
  • Page 150 model table, 1-2, 1-4 models computer, 1-2, 1-4 maintenance modem updating system, 2-17 card maintenance and service guide illustrated, 3-2 spare part number, 3-7 Type II V.90 mass storage devices spare part number, 3-4 illustrated, 3-6 installing, 5-6 spare part numbers, 3-6 Type II V.
  • Page 151 packaging real time clock battery precautions, 4-4 illustrated, 3-2, 3-5 page down removing, 5-20 removable drives illustrated, 1-18 preventing damage, 4-2 page up Return Kit spare part number, 3-7 illustrated, 1-18 RJ-11 parallel cover connector illustrated, 3-5 jack illustrated, 1-16 pinout, A-3 illustrated, 1-14 password...
  • Page 152 specifications system board, 5-29 AC adapter, 6-10 Celeron 400-MHz processor, STN, 32 battery pack, 6-11 MB SDRAM CD-ROM drive, 6-7 spare part number, 3-4, 5-29 computer, 6-1 Celeron 400-MHz processor, TFT, diskette drive, 6-6 64 MB SDRAM display spare part number, 3-4, 5-29 12.1-inch, STN, 6-4 Celeron 466-MHz processor, HPA, 12.1-inch, TFT, 6-4...
  • Page 153 1-16 tools, 4-1 top cover, 5-22 connector illustrated, 3-2 illustrated, 1-16 removing, 5-22 utilities, Compaq, 2-9 spare part number, 3-3, 5-22 touch button removing, 5-7 spare part number, 5-7 voltage converter board, 5-32 touch button with TouchPad illustrated, 3-2...

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Armada v300 series

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