AT&T CL4939 User Manual page 63

Appendix
Troubleshooting
The messages on the
answering system are
incomplete.
The messages are
very difficult to hear.
The answering
system does not
respond to remote
commands.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after
three minutes.
• If the caller pauses for more than 7 seconds, the
system stops recording and disconnects the call.
• If memory is full while recording a message, the
answering system announces, "Memory is full"
and then hangs up. You need to delete some old
messages in order to make room for new messages.
• If the caller enters your priority code, the answering
system stops recording and announces, "Please wait
a moment." (See Priority call on page 49.)
• If the caller's voice is very soft, the system may stop
recording and disconnect the call.
• Slide the VOL switch to increase the speaker
volume.
• Make sure you are using the correct remote access
code (see Feature summary on page 15).
• Make sure you are calling from a touch-tone
telephone (away from home). When dialing a
number, you should hear tones. If you hear clicks,
then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system might not detect the remote
access code when your announcement is playing.
Wait until the announcement is over before entering
the code.
• There might be interference on the telephone line you
are using. Press the dial pad keys firmly when dialing.
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